Galaxy Note 10 Deal: BOGO at Verizon!
  1. Talderon's Avatar
    As the title sates, did all of the updates from today and found that the Surface RT is locking up every time it goes to sleep.

    Is anyone else having this issue?

    Thanks!!
    04-10-2013 06:33 PM
  2. Visspui's Avatar
    Did the updates last night, Haven't had any such issues
    04-10-2013 06:43 PM
  3. phirefly's Avatar
    I also did the updates last night and have no issues.
    04-10-2013 06:45 PM
  4. Derausgewanderte's Avatar
    no issues here either after update.
    04-10-2013 08:13 PM
  5. VidJuhEffex's Avatar
    (hold the power button slightly longer than before to wake it)
    04-15-2013 10:33 AM
  6. Bob Free's Avatar
    Mine is doing the exact same thing. I found an article for the pro that says it is the power management setting on the wireless device..

    Surface Pro Bug Causing it Lock Up In Sleep Mode |

    Not sure if that is the fix or not. I was having a lot of trouble with the wireless going dormant after the latest updates so I did a refresh out of desperation..That seemed to have fixed the wireless but made this issue Surface :-(

    I set the wireless setting as indicated in the above link and will see if that helps
    04-19-2013 11:57 PM
  7. zhet230's Avatar
    I had the same problem for over half year, I couldn't use the warranty service because it had expired 2 months ago when this issue first started.

    The Surface RT goes to sleep and sometimes it doesn't wake up when pressing the power button, pressing any key on the keyboard, touching the mousepad etc... and when touching the windows logo, it vibrates but the screen remain off. In addition, sometimes the surface get hot when I left it in that state for long time, it is also more likely to get like that when the Surface goes to sleep by inactivity than when pressing the power button.
    In order to wake it up, I have to do a hard reset, which means pressing the power button for 20 about seconds, and waiting 5 minutes before trying to turn it on. Sometimes it didn't work so I had to hold the power button 20 seconds once the Surface RT is off and then press it several times with a 1 sec interval.

    So I looked up for information on internet but most of the affected devices were Surfaces 2 Pro and the solutions were either not functional or applicable to my Surface RT. I refreshed/reset the Surface more than 25 times in the hope that something changed and sometimes it did, twice the wlan adapter didn't work properly, and like half of the time the Surface bricked and blue or yellow lines appeared on the screen, needless to say that I couldn't get rid of the main problem and sometimes it happened just after the reset process finished or when rebooting. I also tried installing all the updates, but it didn't work, I was almost convinced it was a hardware problem rather than a software problem and I never got useful help from Microsoft.

    So the last resource was resetting it using a recovery usb from another Surface RT and voila! it turns out that that was the whole problem! I guess the recovery partition on my Surface RT was damaged or corrupted, because the problems began when I reset it for the second time. If you cant get a recovery image from another Surface, you can download it from here:
    (Sorry I can't post links (****ty forum), just google "Surface RT startup error 0xc000000d" and select the Microsoft result)
    and follow the instructions in order to fix the problem. I chose repartition, and fully recycle the disc in the options of the recovery setup.
    I have so far 2 days without any problem.
    03-06-2015 08:53 PM
  8. mhc48's Avatar
    I don't know what this update does, but it's nice to know MS is thinking about Surface RT owners at all.
    03-08-2015 05:39 PM
  9. SteveNoza's Avatar
    I'm having issues with the update too, besides locking up, it also was getting hot and not charging. The battery totally died when I was at work. I hooked it up to charge, it's not on or in sleep mode but the charge light is on and it's not getting hot. will try to fire it up tomorrow morning.

    UPDATE; Apparently my Surface crashed and went back to it's factory settings, but at least the battery is still good and it's up and running now.
    Last edited by SteveNoza; 03-10-2015 at 08:34 AM.
    03-09-2015 11:38 PM
  10. hedrek's Avatar
    Ditto here. Random slowness problems over the last week.
    03-13-2015 10:49 AM

Similar Threads

  1. Locks up after installing skype
    By theWindowsCow in forum Windows Phone 8
    Replies: 5
    Last Post: 11-20-2013, 11:35 AM
  2. Replies: 2
    Last Post: 03-27-2013, 07:08 PM
  3. Surface RT for $60 after rebate!
    By mtmjr90 in forum General Desktop, Laptop & Tablet Discussion
    Replies: 5
    Last Post: 03-14-2013, 08:10 PM
  4. Replies: 0
    Last Post: 01-22-2013, 10:16 AM
  5. Mango game updates not showing up after update?
    By Dark Mirage in forum Games
    Replies: 2
    Last Post: 12-07-2011, 08:00 AM
LINK TO POST COPIED TO CLIPBOARD