1. Onager1286's Avatar
    Hey guys, I want to ask your opinion on this.

    After installing the 8.1 preview on my Surface RT, I decided it'd be best to go back to 8.0. I was prepared to do this, and so had made a recovery flash drive of 8.0. It didn't go well apparently and I saw this:

    https://skydrive.live.com/pagenotfounderror

    When I turn it on and hold the volume down button, I can get these screens (with a wired keyboard attached):

    https://skydrive.live.com/pagenotfounderror
    https://skydrive.live.com/pagenotfounderror

    However, when I choose the option to "Repair Your Computer" the screen just goes blank and will stay that way.
    .
    I went to the Microsoft Store today, a kiosk one, and the guy said that I could exchange it, but it carried a $50 deductible with the extended warranty. I didn't do it yet, because I don't think I'm really responsible for the reinstall operation screwing up. Obviously I installed prerelease software, but the problem wasn't so much with that as it was with reinstalling 8.0 with a recovery flash drive, which they recommend on their site. I dunno, not trying to be a cheapskate complainer either... what do you guys think?
    06-29-2013 09:46 PM
  2. DBDev's Avatar
    I think you should exchange it, but you could contact the Microsoft Support and see what they say, maybe you can get it exchanged for free there
    06-30-2013 04:52 AM
  3. Guzzler3's Avatar
    First off, disconnect the wired keyboard. Second, take the USB drive to another computer and run a chkdsk on it (make sure there aren't any errors on it). Third, follow this video to refresh from USB


    (yea, it's from a PRO, but it's still the same steps for RT)
    06-30-2013 09:52 AM
  4. Onager1286's Avatar
    First off, disconnect the wired keyboard. Second, take the USB drive to another computer and run a chkdsk on it (make sure there aren't any errors on it). Third, follow this video to refresh from USB


    (yea, it's from a PRO, but it's still the same steps for RT)
    I followed your directions: did a checkdisk on the recovery flash drive and found no errors. I then followed the steps in the video. It got as far as restarting the Surface after resetting, and this is where mine differs from the video. Whereas it should boot up into Windows, mine simply spits out the same screen to me

    https://skydrive.live.com/pagenotfounderror

    At this point I'm feeling more and more like I shouldn't have to pay for a replacement, since I'm following all the normal procedures to reset my Surface. Thanks so much for that video though; even though it didn't work, at least I have some reproducible steps that I can show the store rep. Unless you have any other ideas?
    06-30-2013 09:27 PM
  5. Guzzler3's Avatar
    Check your PM.

    Also, make sure the tablet is turned off before booting off the USB. Also hold in that volume button till you know for sure it's booting off the USB drive (it seems like an eternity).

    If any of this doesn't work, you will need to send it in for replacement :( IMHO, you shouldn't be charged for replacement. Get it to a real MS store (not a KIOSK) or via the web support page: https://myservice.surface.com/en-US/Pages/Welcome.aspx
    Last edited by Guzzler3; 07-01-2013 at 09:49 AM.
    Derausgewanderte likes this.
    07-01-2013 09:36 AM
  6. loribinca's Avatar
    My first one bricked about six months ago after I (foolishly) decided to actually install the updates MS was telling me I needed.

    Took it into the local MS store and they swapped it there and then (of course I lost the decal I had on the back of my bricked one, which sucked) but at least they were cool about the exchange.
    07-01-2013 11:45 AM
  7. kamikazimunkey's Avatar
    I bricked mine with 8.1 and called support. They are sending me a new one for free.
    07-02-2013 06:31 PM
  8. dtk31883's Avatar
    Does anyone have a EN-US Recovery Drive? Over at XDA (Recovery Image Info - xda-developers) they have a UK image that will restore your Surface to Windows RT 8.0. If you could create an image of the EN-US version we can help others restore their Surface RT tablets.
    07-10-2013 07:46 PM
  9. StarLog's Avatar
    Does anyone have a EN-US Recovery Drive? Over at XDA (Recovery Image Info - xda-developers) they have a UK image that will restore your Surface to Windows RT 8.0. If you could create an image of the EN-US version we can help others restore their Surface RT tablets.
    Check your PM, I gave you a link to my en-us-RT 8.0
    Hans Nemarich likes this.
    07-13-2013 11:25 AM
  10. Leo Hein's Avatar
    Probably your USB rescue drive was not ok. This is possible when your tablet felt asleep while creating the recovery drive. This happened to me, and the only solution was to download a recovery image from another person and create a new USB recovery stick.
    07-13-2013 02:15 PM

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