1. mutant 9's Avatar
    Hi all.

    I have been a Surface user since day one and have to say it is a great device that keeps getting better with the frequent updates.


    I have installed 8.1 and am trying to configure Outlook to add my corporate exchange account. My company does not support the surface since it does not support VPN so I have been using our mobile active sync within the Metro mail app. However for some reason I cant seem to get either the Exchange or Active Sync to work in outlook. Any ideals what may be the issue?

    Thanks

    Mutant 9
    07-11-2013 12:11 AM
  2. Jazmac's Avatar
    Hi all.

    I have been a Surface user since day one and have to say it is a great device that keeps getting better with the frequent updates.


    I have installed 8.1 and am trying to configure Outlook to add my corporate exchange account. My company does not support the surface since it does not support VPN so I have been using our mobile active sync within the Metro mail app. However for some reason I cant seem to get either the Exchange or Active Sync to work in outlook. Any ideals what may be the issue?

    Thanks

    Mutant 9
    If your Exchange account has active sync enabled, have you tried using the the web settings for your email? You don't really need VPN or Mobile Iron to get mail on your tablet. Try that, it works.
    07-11-2013 12:33 AM
  3. hotphil's Avatar
    Should work just fine. Mine did. There was a problem a while back whereby if the Exchange server doesn't have a correctly-configured SSL certificate in place, the Surface wouldn't connect. But that would have happened in the Mail app too, which you have working.
    07-11-2013 01:31 AM
  4. hotphil's Avatar
    My 8.1 Surface has the usual Windows VPN options if that helps you get round any issues.
    07-11-2013 01:34 AM
  5. inteller's Avatar
    you do NOT need VPN to do mobile activesync. if your it is telling you that they are a bunch of idiots
    07-11-2013 11:48 AM
  6. pbankey's Avatar
    I had issues too (also using a .corp exchange email account). However, I did get it working. It may not necessarily work for you, but you can try this and test your luck.

    In the "Mail" settings in the control panel in desktop mode, create a new account and use the autodiscovery, as opposed to manual settings. I know, but there's more to it.

    Let it attempt to find the settings, at which point (for me) it prompted for a username and password. Click on the box below, which specifies to use other credentials. It will by default attempt to use your local computer name as the domain (not correct). So, instead, in the username type "DOMAIN\username". Replace with actual domain--minus the .corp part--and your regular user name, then type the password.

    It might ask you to do it one more time, and if it does then repeat the same step. At that point it did start working for me and used my company's .corp domain which worked fine.

    Please PM me if you have any questions and get through the steps. The inability for RT to not connect to a domain should NOT be a limiting factor to use outlook.
    07-11-2013 04:06 PM
  7. johninsj's Avatar
    Getting it to work with office365 hosted exchange was a wee twitchy for me, but I got it there eventually. Not much help but keep trying :)
    07-11-2013 05:48 PM
  8. Memitim's Avatar
    If you need to setup anything manually other than typing in your email address and password into Outlook your IT department are completely useless. Also Windows RT supports VPN just fine but this shouldn't be necessary for emails to work
    07-11-2013 06:15 PM
  9. mutant 9's Avatar
    I am still having the issue. changed domain to CORP and it allows me to successfully configure the account however for the chages to take effect I have to restart outlook. when I close it and reopen the new account is gone...

    Any ideas?

    Also as an FYI I work for a fortune 200 organization that has some strict security policies. Not sure if they are preventing outlook access on non domain joined devices...
    07-19-2013 01:04 PM
  10. inteller's Avatar
    If you need to setup anything manually other than typing in your email address and password into Outlook your IT department are completely useless. Also Windows RT supports VPN just fine but this shouldn't be necessary for emails to work

    THIS. Every place worth its salt should have autodiscovery set up.
    07-21-2013 08:47 AM
  11. AR2186's Avatar
    Hi all.

    I have been a Surface user since day one and have to say it is a great device that keeps getting better with the frequent updates.


    I have installed 8.1 and am trying to configure Outlook to add my corporate exchange account. My company does not support the surface since it does not support VPN so I have been using our mobile active sync within the Metro mail app. However for some reason I cant seem to get either the Exchange or Active Sync to work in outlook. Any ideals what may be the issue?

    Thanks

    Mutant 9
    Surface RT does support VPN, that's how I use outlook to connect to my work exchange. You have to go to networking in desktop mode
    07-21-2013 02:49 PM
  12. Memitim's Avatar
    I am still having the issue. changed domain to CORP and it allows me to successfully configure the account however for the chages to take effect I have to restart outlook. when I close it and reopen the new account is gone...

    Any ideas?

    Also as an FYI I work for a fortune 200 organization that has some strict security policies. Not sure if they are preventing outlook access on non domain joined devices...
    Do you have access to the Outlook Web App?

    URL should be something like this: https://mail.corp.com/OWA

    If they allow EAS(ActiveSync) they surely allow Outlook Anywhere which proxies the RPC connection over HTTPS that Outlook uses to connect to the Exchange server.

    If you want you can PM me your company's email domain (@corp.com) and I can have a look at what services they have available from the internet.
    07-22-2013 09:24 AM
  13. StarLog's Avatar
    Our OWA is this way

    https://webmail.company.com/owa

    then the login is like this;

    USERNAME: domain\username no .net or @domain

    OR

    username@domain.net or .com
    07-22-2013 05:35 PM
  14. Memitim's Avatar
    Our OWA is this way

    https://webmail.company.com/owa

    then the login is like this;

    USERNAME: domain\username no .net or @domain

    OR

    username@domain.net or .com
    You definitely have a @domain.label login, AD creates a UPN for all users which will be in the format of user@domain.label

    You can't always use this to login though, it depends on how the authentication is setup
    07-22-2013 07:17 PM

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