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  1. camptime's Avatar
    My surface Rt has been the best tablet experience I have had, It has been in constant use for the last 10 months I have owned it. (Averaging 5-6 hours use every day)
    Unfortunately it is now not charging :( we have to Surface RT in the house so I know its not the charger. The light on the end of the charging cable does not light up. I have tried cleaning the terminal but that has not made any difference. looks like I need a replacement.
    Last edited by camptime; 09-23-2013 at 10:03 PM.
    09-23-2013 07:20 PM
  2. azcruz's Avatar
    Use a different charger first...
    09-23-2013 10:40 PM
  3. mms-pc's Avatar
    Try to adjust the plug on Surface RT side, until you see the light is on.
    09-23-2013 11:19 PM
  4. camptime's Avatar
    Have two Surface RTs in the house my charger charges my wife's RT fine. tried everything suggester from the Surface forums sill not working.
    Really missed not having it today. Hope Microsoft will let me pay a little more and upgrade to Surface 2.
    09-24-2013 04:42 AM
  5. longlifexs's Avatar
    Happened to me too. The light on the charger didn't even light up. I only have one tablet so I wasn't sure if it was the Surface or the charger, but being in a country where Surface isn't officially available (=no support/service available), I just let it sit on the table and collect dust. A couple weeks later, out of sheer curiosity, I pugged the charger in and voila - it started charging and I am typing this very message from my again-functional Surface RT. I understand this isn't of much help and if you can get it serviced, by all means do, but I just wanted to let you know that it might start working by itself after some time :)
    09-29-2013 05:10 PM
  6. jonldevries's Avatar
    I had the same problem, I brought it to a Microsoft store and it charged, bought another charger and that worked, now both chargers work


    Not sure why it stopped charging
    09-29-2013 10:13 PM
  7. law506's Avatar
    Anyone ever figure out why this happens?

    I got one from my company 4 days ago and I am having this problem. Rather disappointing to have this happen after only 4 days of rather light use.

    I did, however, notice something odd prior to the issue. I was using the tablet and noticed that the battery charge percentage never went down from 100%. I restarted it to clear up any problems that might of been going on and it never booted back up. When I pushed the start button it turned on, showed the 'Surface' screen, then went to the battery symbol. Plugged in the charger and no light.

    Borrowed a co-worker's charger and it did not work either. So I guess I will sit around with it for a few days, or weeks, since I can't get to a store or file a warranty right now and hope it magically comes back on.
    12-28-2013 01:20 AM
  8. law506's Avatar
    **Update**

    Talked with support and they say it is a faulty battery and to put in a replacement request. So if anyone else has this issue you will probably be looking at having to get a new one.

    On the otherhand, if you want to wait around and wait for the battery to fully discharge... the battery seems to 'clear' its error at this point and come back to life. At least that is what I have gathered over the last few days of readings.
    12-31-2013 05:44 AM
  9. Blackberry-Prince's Avatar
    My surface Rt has been the best tablet experience I have had, It has been in constant use for the last 10 months I have owned it. (Averaging 5-6 hours use every day)
    Unfortunately it is now not charging :( we have to Surface RT in the house so I know its not the charger. The light on the end of the charging cable does not light up. I have tried cleaning the terminal but that has not made any difference. looks like I need a replacement.
    I ended up finding a solution on a few forums. When the error massage (battery not detected) is showing in the desktop icon on tast bar, unplug the charger (tablet will shut off) hold down power button about 10 seconds and while still holding it plug the charger back in. When the surface logo appears let go of power button. That will then give you the "plugged in, not charging" message. Repeat the steps and it will eventually work. After it was at 45% i unplugged it and plugged it back in. It worked and was charging well but after unplugging and plugging back in several times i noticed sometimes it would not charge. It is just a matter of plugging in and unplugging the charger in my experience. Ive heard many other people having the same problem and getting around it doing the steps i suggested.
    06-05-2015 06:04 AM

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