1. Jack Neill's Avatar
    I grabbed a Surface RT off ebay, and it works fine except the touchscreen acts like its being touched when it isn't sometimes, and it pretty annoying, I have tried resetting it, calibrating the touch screen, I don't know what else to try, anyone got any suggestions?

    02-22-2014 10:34 AM
  2. Greywolf1967's Avatar
    Just as something to try......with a microfiber cloth or something that can clean finger oils and grime, power the unit down and give the screen and body a good wipe down.
    02-22-2014 04:53 PM
  3. Jack Neill's Avatar
    I did try that, it still is intermittent. When it starts to freak out, if I touch the screen and hold it, it does stop or if I push the power button and it stops. I am wondering if the digitizer is flakey..
    02-22-2014 07:52 PM
  4. Greywolf1967's Avatar
    Ouch
    my next guess would be a loose connection inside, one of the ribbon cables. If your not comfortable enough to open and poke about, maybe see if there is a store close by.
    02-22-2014 10:03 PM
  5. Jack Neill's Avatar
    Yeah, I'm too wussy to take it apart, I have fubared too many things as a DIY "repair tech"... I'll have to drive across town and take it to the store for service.. :(
    02-23-2014 07:25 PM
  6. Racing Snake's Avatar
    so it's being super-sensitive?
    The previous owner might have done the sensitivity hack - you just need to reverse it (if this is the case).

    type "regedit" to get to the registry editor... then go to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\TouchPredict ion
    Change both the latency and the sample time.
    default setting (for both) is "8", if it's been changed to increase sensitivity it will be a lower value, "2" seems to be a common value - change it back to "8" to decrease the sensitivity.
    02-24-2014 02:15 PM
  7. dakranii's Avatar
    I made a video of mine (below) when it was having phantom/multi-touch issues. Is this the problem you're having? You can see when I touch the outside frame it's registering touches everywhere on the screen. This is immediately after a reset, so I ended up having mine replaced on warranty. Not sure if yours is still within warranty, but it might be worth chatting with MS to see if they'd replace it as faulty hardware. (if the sensitive touch solution above doesn't fix the issue).

    02-24-2014 02:36 PM
  8. Jack Neill's Avatar
    That is exactly what its doing, sadly the warranty expired about a month after I bought it. If I touch the screen and hold my finger to it, it will stop, or if I hit the power button it will stop. I did not do a reset when I got it as it appeared reset out of the box.
    02-24-2014 03:32 PM
  9. Racing Snake's Avatar
    just looked at the video.... yeah, that's pretty dodgy! suggests hardware issue :|
    02-25-2014 05:32 AM
  10. sportex's Avatar
    I made a video of mine (below) when it was having phantom/multi-touch issues. Is this the problem you're having? You can see when I touch the outside frame it's registering touches everywhere on the screen. This is immediately after a reset, so I ended up having mine replaced on warranty. Not sure if yours is still within warranty, but it might be worth chatting with MS to see if they'd replace it as faulty hardware. (if the sensitive touch solution above doesn't fix the issue).

    This problem has been happening to my rt for a few weeks now. When I use it in portrait mode the screen freezes completely and I am unable to use it at all. I have to turn it off then on again, hold it in landscape mode to resume. Is this a repairable problem or will it have to be exchanged? Bought it from John Lewis Christmas 2012 and came with a 2 year guarantee
    02-27-2014 01:38 PM
  11. kristalsoldier's Avatar
    I made a video of mine (below) when it was having phantom/multi-touch issues. Is this the problem you're having? You can see when I touch the outside frame it's registering touches everywhere on the screen. This is immediately after a reset, so I ended up having mine replaced on warranty. Not sure if yours is still within warranty, but it might be worth chatting with MS to see if they'd replace it as faulty hardware. (if the sensitive touch solution above doesn't fix the issue).

    You really need to get that device exchanged. Hopefully, it is under warranty.
    02-27-2014 03:22 PM
  12. dakranii's Avatar
    This problem has been happening to my rt for a few weeks now. When I use it in portrait mode the screen freezes completely and I am unable to use it at all. I have to turn it off then on again, hold it in landscape mode to resume. Is this a repairable problem or will it have to be exchanged? Bought it from John Lewis Christmas 2012 and came with a 2 year guarantee
    if you've got a two year warranty, might as well exchange it.
    02-28-2014 11:34 AM
  13. dakranii's Avatar
    You really need to get that device exchanged. Hopefully, it is under warranty.
    if you're talking to me, I did get mine replaced. If you're talking to OP, I agree, but he might have a warranty problem.
    02-28-2014 11:35 AM
  14. kristalsoldier's Avatar
    if you're talking to me, I did get mine replaced. If you're talking to OP, I agree, but he might have a warranty problem.
    OK. your replacement is ok? And, if there is a warranty problem with the OP, then that is a real problem because I would not recommend the DIY option - that sort of stuff really needs to be done by an authorized and trained person.
    02-28-2014 04:10 PM
  15. dakranii's Avatar
    OK. your replacement is ok? And, if there is a warranty problem with the OP, then that is a real problem because I would not recommend the DIY option - that sort of stuff really needs to be done by an authorized and trained person.
    Yes, my replacement has been fine. No issues and enjoying it.

    If I were the OP I would still contact MS to try for a replacement. Use my video if you need to. Outside of warranty or not, maybe they'll recognize this as a serious issue.
    03-03-2014 02:47 PM
  16. kristalsoldier's Avatar
    Yes, my replacement has been fine. No issues and enjoying it.

    If I were the OP I would still contact MS to try for a replacement. Use my video if you need to. Outside of warranty or not, maybe they'll recognize this as a serious issue.
    Good show! Yeah, the OP should seriously consider asking MS for help - at least get their quote, opinion or something.
    03-04-2014 06:18 AM
  17. Jack Neill's Avatar
    To service my RT it will be 200 for a out of warranty replacement... Not worth it to me... Another Ebay dirtbag strikes again :(
    03-08-2014 04:40 PM
  18. dakranii's Avatar
    Ugh, I'm sorry to hear that. :(

    Any recourse options through eBay or Paypal?
    03-13-2014 02:52 PM
  19. sportex's Avatar
    was having hardware trouble with my surface rt ie, screen freezing and shuddering. I had it for 15 months. took it back to john lewis and exchanged it for the surface 2 (paid an extra 60). been using it most of the day and speed is phenomenal compared to the rt. this site used have terrible lag, now its a breeze. the only problem so far is the photos live tile. on the tile itself you can see the photos changing but when I open the tile there aren't any photos inside. strange.
    03-24-2014 12:21 PM
  20. AgentTheGreat's Avatar
    Have it replaced. Mine was doing the same (as if it's being touched on the corners) and after trying EVERYTHING I sent it back to Microsoft Store and got a new one.
    There is nothing you can do except for exchanging it. And can't really fix it either, very hard considering there is a lot of glue in there.
    04-03-2014 04:57 PM

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