1. Michael Alan Goff's Avatar
    I just figured I'd give this story, since it makes me happy to know. I started to have some issues with my Surface. There is a crack in the screen, the speakers started to crackle at times, and I was having weird WiFi issues.

    I chatted with Microsoft Support, and now I get to take it into. FedEx store tomorrow. They're paying for it to be shipped, and they'll ship a new one when they get it.

    No fuss, no problem, no trying to get out of it.
    03-13-2014 03:46 PM
  2. Laura Knotek's Avatar
    That's great to hear. I'm glad Microsoft is taking care of this for you.
    03-14-2014 12:10 AM
  3. Andr3sfc's Avatar
    The only thing noteworthy would be if they didn't. But anyway, nice to hear.
    03-14-2014 12:16 AM
  4. Greywolf1967's Avatar
    It's good to hear the good news side of things !!!

    Hope your wait till not be long !! Keep us updated!!
    03-14-2014 05:26 AM
  5. Michael Alan Goff's Avatar
    It's good to hear the good news side of things !!!

    Hope your wait till not be long !! Keep us updated!!
    Will do, taking it in later today after I format it.

    The only thing noteworthy would be if they didn't. But anyway, nice to hear.
    First time with Surface support, so... first time having such awesome support.
    03-14-2014 07:45 AM
  6. berty6294's Avatar
    I wish it was like that for my Xbox One controller. They refuse to pay shipping unless I fulfill the plan I have on it.

    I have has awesome support for the Surface side of things!
    03-14-2014 10:03 AM
  7. Michael Alan Goff's Avatar
    It got there Monday morning.

    It's still just sitting there, apparently.
    03-19-2014 09:41 AM
  8. Michael Alan Goff's Avatar
    Just got done talking with somebody.

    It's in the warehouse, I have a 5-10 business day wait.
    03-19-2014 04:29 PM
  9. Michael Alan Goff's Avatar
    I got the new one today, and it is awesome.
    03-24-2014 06:05 PM
  10. RTGent's Avatar
    Congrats, Michael. I have the Complete coverage on mine; did you have this or just the standard warranty? Thanks and enjoy your brand new RT.
    03-25-2014 08:11 PM
  11. Michael Alan Goff's Avatar
    Congrats, Michael. I have the Complete coverage on mine; did you have this or just the standard warranty? Thanks and enjoy your brand new RT.
    Standard warranty.
    RTGent likes this.
    03-26-2014 09:36 AM
  12. RTGent's Avatar
    Especially impressive, and with only a chat session. Thank you.
    03-26-2014 10:27 AM
  13. Michael Alan Goff's Avatar
    Especially impressive, and with only a chat session. Thank you.
    I'm beginning to think that I got lucky and ran into somebody who really wanted to help. They could have just told me no, it would have made sense as my secondary complaint came after the complaint about the screen.

    Also, beginning to think there was more wrong with it. My battery life drains less, it heats up less, and the screen is more responsive. Oh, and my speakers now work really well.
    03-26-2014 10:34 AM
  14. Editguy1900's Avatar
    I had to get my replaced under warranty. I did the option where you give them a credit card and they ship it, then you ship yours back. I got it in two days and returned the old one and they removed the pending charge. I'm very pleased with the service.
    03-27-2014 07:22 PM
  15. Michael Alan Goff's Avatar
    I had to get my replaced under warranty. I did the option where you give them a credit card and they ship it, then you ship yours back. I got it in two days and returned the old one and they removed the pending charge. I'm very pleased with the service.
    That wasn't an option for me, no credit card and my account doesn't have 350$ in it at this point. ;)

    I'm glad Microsoft is showing their good side with support, though.
    03-27-2014 07:24 PM
  16. RTGent's Avatar
    A good company would also want your unit to send it to their lab to examine what went wrong with it, and to learn: a textbook quality control strategy.
    03-28-2014 11:30 PM

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