1. holzlondon's Avatar
    My touch cover has stopped working. Connection is working fine, but none of the keys are working. It just happened out of the blue. Has anyone ever had this happen before? Has anyone tried to get a replacement from Microsoft? I think it's not yet one year old so I don't think it's going to be a problem...

    Experiences please. Thanks in advance.
    03-21-2014 10:28 AM
  2. allos autos's Avatar
    I have had something similar happen. The keys on my Touch Cover stopped working, but the track pad was working fine. It's an easy fix: Charms->Settings->Change PC Settings->Update and Recovery->Recovery->Refresh. Wait for all of the updates to reinstall themselves and it should work.
    03-21-2014 10:45 AM
  3. holzlondon's Avatar
    For me it's not only the keys, it's everything. When I want to type something, the on-screen keyboard comes up even though the touch cover is connected. It's as if the cover doesn't exist at all.

    just spoke with Microsoft support. They tried to connect me to surface support but couldn't get through. So I'm goring to try again in awhile and see if I can get anywhere with this.
    03-21-2014 11:05 AM
  4. fkiehner's Avatar
    My touch cover also stopped working. I have discovered, in my case, that if I push the keyboard toward the surface so that it sort of bends up, it works.
    What I think has happened is that from folding it behind the surface a lot, the ribbon cable has developed an open in it.
    My solution was to take 2 of the little black binder clips and put them on the keyboard and the surface to hold it in the 'bent' position and this has fixed the problem.
    It also has allowed me to have a keyboard that is angled and not flat on the table which makes for easier typing.
    If you need more info, feel free to drop me a line and I can send pictures if my descriptive ability does not quite get you there.
    Hope this helps.
    Frank K
    East Prospect, Pa.


    Sent from my Surface with Windows RT using Tapatalk
    04-15-2014 01:45 AM
  5. inteller's Avatar
    that would be a short in the hinge wiring. I predicted this would start happening.
    04-17-2014 08:33 AM

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