1. Masrati's Avatar
    Hello,

    I am just wondering if anyone would have an insight or would be able to help me with my issue?

    My surface RT recently became stuck on the surface splash screen and will not advance, I have tried refreshing it etc but it wont even bring up that menu. Is it possible to recover at all or is it an expensive paperweight?
    I bought it from someone off ebay so cant even use the sale of goods act to get MS to repair or replace it through that despite it already having had a warranty repair for a separate issue.

    I have tried searching various forums and the internet but there doesn't seem to be much information so if anyone has any ideas it would be much appreciated!
    08-21-2014 01:48 PM
  2. broughshane's Avatar
    Hi ! have you tried volume down along with the power button for 20/60 second hold. Also, you could head to winrtsource.com . more surface tricks and tips there.
    08-21-2014 02:31 PM
  3. Masrati's Avatar
    Yes I have tried the volume down with power button, sometimes it flashes up the surface splash screen quickly once or twice but at the end of it always the same result.
    Thanks for the suggestion I shall go look there and see if there is any way to resolve my issue
    08-21-2014 05:01 PM
  4. RajeevT's Avatar
    Have you tried creating a USB recovery drive and booting from it as instructed here?
    08-22-2014 07:11 PM
  5. colinkiama's Avatar
    Hello,

    I am just wondering if anyone would have an insight or would be able to help me with my issue?

    My surface RT recently became stuck on the surface splash screen and will not advance, I have tried refreshing it etc but it wont even bring up that menu. Is it possible to recover at all or is it an expensive paperweight?
    I bought it from someone off ebay so cant even use the sale of goods act to get MS to repair or replace it through that despite it already having had a warranty repair for a separate issue.

    I have tried searching various forums and the internet but there doesn't seem to be much information so if anyone has any ideas it would be much appreciated!
    Maybe it's a sign that you should upgrade to a surface pro 3 ;)
    08-22-2014 07:17 PM
  6. RajeevT's Avatar
    Maybe it's a sign that you should upgrade to a surface pro 3 ;)
    I'd love to do that with mine if you'll fund the upgrade. ;)
    08-22-2014 08:51 PM
  7. Masrati's Avatar
    Would love to upgrade to it, could replace the laptop too, but the small matter of funds is going to put a stop to that 😒

    And yes I have tried the USB stick and refreshing it but I cant even get a menu to do that!
    08-25-2014 08:30 PM
  8. RajeevT's Avatar
    If it's not even booting from the USB recovery drive then you might have bricked it. Best thing to do probably would be to contact Microsoft and see what they have to say about it. Perhaps they have another fix that you can try.
    08-25-2014 09:43 PM
  9. Masrati's Avatar
    I did nothing to brick it, simply went to use it one day to find it warm to the touch and on the surface screen. I have contacted MS and tried everything they suggested however I refuse to pay 150 to repair/replace it when the fault may be relatively simple and cheap, not only that but its only a little bit more to upgrade to the surface 2 now.

    At the moment I just want to see if it is recoverable before making a decision as to what else to do as I am not exactly flush with cash at this moment in time!
    08-27-2014 11:15 AM
  10. Masrati's Avatar
    Well found out what the issue was, the Tegra 3 chip had over heated, quite an easy fix to do myself and only cost 30 rather than the 150 MS wanted
    09-08-2014 07:49 PM
  11. RajeevT's Avatar
    quite an easy fix to do myself and only cost 30 rather than the 150 MS wanted
    Details please, might come in handy one day. :)
    09-09-2014 10:02 PM
  12. Masrati's Avatar
    What more info do you need? I had to replace the logic board the CPU/GPU was on. I remember now that before it completely went, the screen would "chequerboard" in a few apps which in hindsight indicates a GPU fault.
    09-17-2014 06:53 AM
  13. RajeevT's Avatar
    Thanks for the info. Where did you source the replacement logic board for 30?
    09-17-2014 10:22 PM
  14. Masrati's Avatar
    eBay in the end, but only because the seller was local, it was on other sites for not too much more both new and used
    09-20-2014 07:22 AM
  15. Bobvfr's Avatar
    This happened to my wife's Surface 2, contacted MS, first they sent out a boot stick but it wouldn't boot from that so they just sent out a replacement Surface 2, service was fantastic.


    Bob
    09-20-2014 09:00 AM

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