The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
03-29-2017 04:51 AM
610 ... 22232425
tools
  1. anon(5650876)'s Avatar
    Battery drops at the rate 12% per hour, when phone is connected to WIFI, GPS off, cell data off, and phone is on standby mode.

    Often times the drain rate is 25% per hour, when cell data 3G on GPS ON and moderate usage of internet explorer.

    My phone runs WP8.1 CYAN DEV PREVIEW.
    All background tasks have been disabled already.

    Please help, what to do to improve battery.
    04-30-2015 08:08 PM
  2. lumia01's Avatar
    I think, this is a worldwide problem. My Win7 PC can't detect my Lumia 1020, i need to connect it. I bought this Lumia because it is capable of taking RAW DNG file and great videos. I can't use bluetooth anymore, for every 1 minute video you have to wait for 7 minutes to transfer it. So, a 10 minute video means you have to wait for 70 minutes (1 hour and 10 minutes) before you can transfer it. I really need to transfer this via USB cable-PC.
    When I install the Nokia Software Recovery Tool 1.5.0
    i got the 0x800b0101 error. I stopped there. Please help. Thanks.
    07-05-2015 11:06 PM
  3. George Kyr's Avatar
    There is a solution, I spent one hour last week trying to install lumia 1020 on a windows 7 pc. What I did was first download latest version of zune and install it (because it supposedly included all needed drivers), reboot, try to connect the phone...did not work.
    Then I installed the Intel USB Driver for Android* devices (I know it sounds weird) and as if by magic the problematic MTP protocol started working after another reboot and I was able to copy photos from the phone to the pc...
    I guess it would be better though if you just installed after zune the package below (I got across it after making the phone work):
    microsoft.com/en-us/download/details.aspx?id=19153
    07-06-2015 08:50 AM
  4. jmshub's Avatar
    I think, this is a worldwide problem. My Win7 PC can't detect my Lumia 1020, i need to connect it. I bought this Lumia because it is capable of taking RAW DNG file and great videos. I can't use bluetooth anymore, for every 1 minute video you have to wait for 7 minutes to transfer it. So, a 10 minute video means you have to wait for 70 minutes (1 hour and 10 minutes) before you can transfer it. I really need to transfer this via USB cable-PC.
    When I install the Nokia Software Recovery Tool 1.5.0
    i got the 0x800b0101 error. I stopped there. Please help. Thanks.
    You shouldn't need the NSRT to copy pictures from your phone. When you plug the phone into your PC, it should mount as a mass storage device. Does that not happen for you? If it doesn't, try the Windows Phone desktop app https://www.windowsphone.com/en-US/h...pp-for-desktop
    07-06-2015 09:09 AM
  5. mintyyfreshh's Avatar
    Hey, so my Nokia Lumia 1020 seems to be broken. I admit I've dropped it a couple times, but it always worked fine afterwards, of course with some minor adjustments. This time, although I did not drop it, I accidentally crushed it somehow. The phone itself physically looks fine, but it doesn't work properly. The touch screen and buttons work and all, but the display on the screen itself looks glitchy. There's no picture or words when it lights up. It's glitchy at an odd color. At the bottom, if I pressed on the screen strongly, it displays a couple of lines and a small curve about 1/3 of the bottom left corner. The display is the only problem, everything functions like it did when it was fine except I can't use it obviously. I can't receive calls. So far, I've tried everything I could think of like soft resetting it and plugging into its charger, even both at the same time. I have no idea what's wrong with it and if I should go get it repaired. Any help would be very appreciated. Please and thank you very much.
    08-02-2015 12:32 AM
  6. Bertha Hattingh's Avatar
    I''ve had my Lumia 1020 for 3-4 months now and it starts up.....but as soon as the NOKIA (thats on the screen) dissapears it has an exclimation mark. It does have a cracked screen but i do not see any relavince. I have tried using the Tooltip witch did not work.I would like to have some instructions as to what i have to do , since it is an excelent phone

    Kind regards
    Bertha
    08-04-2015 10:03 AM
  7. Dave Castling's Avatar
    My 1020 has started randomly opening up the nokia camera and taking pictures. I've rebooted it several times, but it goes right back to this behavior. At times I can't even back out of the camera before it starts to open it again. It's unusable currently, so any help is appreciated.
    08-17-2015 09:30 AM
  8. fluffyowl's Avatar
    I''ve had my Lumia 1020 for 3-4 months now and it starts up.....but as soon as the NOKIA (thats on the screen) dissapears it has an exclimation mark. It does have a cracked screen but i do not see any relavince. I have tried using the Tooltip witch did not work.I would like to have some instructions as to what i have to do , since it is an excelent phone

    Kind regards
    Bertha
    Try pressing and holding both the volume down button and the power key for 10 seconds. This should get your phone to reboot and respond properly again. :D
    08-18-2015 04:00 AM
  9. Dan7073's Avatar
    My 1020 has started randomly opening up the nokia camera and taking pictures. I've rebooted it several times, but it goes right back to this behavior. At times I can't even back out of the camera before it starts to open it again. It's unusable currently, so any help is appreciated.
    Yes, this is happening to me too.
    Last edited by Dan7073; 09-06-2015 at 06:20 AM. Reason: add quote
    09-06-2015 06:19 AM
  10. gpobernardo's Avatar
    Taking a picture while some of tiles are scheduled to update, or while the phone is performing some background operation, results in a photo with distinct horizontal lines. This problem has been present, but not frequent, ever since the first few months of owning the L1020 - having it repaired after 11 months (board replacement) didn't fix the issue, though the frequency has decreased. Earlier posts have been made on the same issue in this thread.

    Have a look at the sample photos below, taken just a few seconds apart:
    wp_20150927_01_20_08_pro.jpg
    wp_20150927_01_22_05_pro.jpg
    09-30-2015 12:39 AM
  11. fluffyowl's Avatar
    Taking a picture while some of tiles are scheduled to update, or while the phone is performing some background operation, results in a photo with distinct horizontal lines. This problem has been present, but not frequent, ever since the first few months of owning the L1020 - having it repaired after 11 months (board replacement) didn't fix the issue, though the frequency has decreased. Earlier posts have been made on the same issue in this thread.

    Have a look at the sample photos below, taken just a few seconds apart:
    Click image for larger version. 

Name:	WP_20150927_01_20_08_Pro.jpg 
Views:	10 
Size:	1.55 MB 
ID:	113228
    Click image for larger version. 

Name:	WP_20150927_01_22_05_Pro.jpg 
Views:	9 
Size:	1.70 MB 
ID:	113229
    I've had this happen to me too. But usually when it happens the camera will crash and the physical shutter will not close back, requiring me to restart my phone. Found out it only happened in Lumia camera with the frequency of the crashing increasing when I saved the RAW file as well as the 5MP sample.

    Now whenever I go out and intend to use my camera intensely, I'll restart my phone before heading out to avoid the issue.
    gpobernardo likes this.
    09-30-2015 12:49 AM
  12. gpobernardo's Avatar
    I've had this happen to me too. But usually when it happens the camera will crash and the physical shutter will not close back, requiring me to restart my phone. Found out it only happened in Lumia camera with the frequency of the crashing increasing when I saved the RAW file as well as the 5MP sample.

    Now whenever I go out and intend to use my camera intensely, I'll restart my phone before heading out to avoid the issue.
    That issue you're referring to me also happened to me, and it became more frequent just a few weeks before my phone died (boot error) and had to be sent to a service center. After the repair, it only happened thrice (in four months), and it happens when I "push the limits" of the phone, taking a lot of high-res photos successively, i.e. while the phone still says it's "Saving...".

    Thanks for the tip - I'll try that in addition to what I've found (read below).

    Here's something that may be useful for you: I noticed that the bug doesn't occur when I don't have Internet connection - so when I plan to do some intense and prolonged photography, I keep my L1020 in airplane mode - no issues.
    fluffyowl and Chintan Gohel like this.
    09-30-2015 12:55 AM
  13. fluffyowl's Avatar
    That issue you're referring to me also happened to me, and it became more frequent just a few weeks before my phone died (boot error) and had to be sent to a service center. After the repair, it only happened thrice (in four months), and it happens when I "push the limits" of the phone, taking a lot of high-res photos successively, i.e. while the phone still says it's "Saving...".

    Thanks for the tip - I'll try that in addition to what I've found (read below).

    Here's something that may be useful for you: I noticed that the bug doesn't occur when I don't have Internet connection - so when I plan to do some intense and prolonged photography, I keep my L1020 in airplane mode - no issues.
    Thanks for the tip! Will be turning on airplane mode for future intense photography! :D
    gpobernardo likes this.
    09-30-2015 05:17 AM
  14. kawgwheelz's Avatar
    My Lumia 1020 has experienced major issues over the past 3 months.
    • First, it wasn't booting, took it to the repair centre where they fixed it and I was able to use it for a couple of weeks
    • After some time it had blue screens: on soft reset the blue screen came back, on hard reset, the phone would not boot. I took it back to the repair centre where they had it fixed again. (apparently they changed the motherboard)
    • Now, the phone is back to not booting, I've tried Windows Device Recovery Tool but it still will not boot even after this.


    Anyone with fixes for this, I can't let my camera go just like that :(
    10-25-2015 11:13 AM
  15. ROBBIE HALL's Avatar
    Check your inbox
    10-25-2015 11:32 AM
  16. ROBBIE HALL's Avatar
    Anyone here on W10 recorded a video at 30fps 1080p?
    I find playback looks like it's moving frame by frame. Anyone else getting this?
    Using 1080p @ 25fps doesn't do this
    10-28-2015 06:56 AM
  17. Chintan Gohel's Avatar
    Battery drops at the rate 12% per hour, when phone is connected to WIFI, GPS off, cell data off, and phone is on standby mode.

    Often times the drain rate is 25% per hour, when cell data 3G on GPS ON and moderate usage of internet explorer.

    My phone runs WP8.1 CYAN DEV PREVIEW.
    All background tasks have been disabled already.

    Please help, what to do to improve battery.
    In my experience, the lumia 1020 can't handle internet all that well. I've seen 50% per hour drop with using 3G internet while checking whatsapp or 6tag
    11-06-2015 02:09 AM
  18. coolibop's Avatar
    Mine initially looks that way - however, if I play the video again; it seems fine at 1080/30. I'm on build 10586.11.
    12-04-2015 09:40 AM
  19. gggggg kkkkkkk's Avatar
    Hi,my problem is that when I take pictures and the flash is on, the pictures have green,yellow and blue stripes when saved on the phone. Like the graphic card would be damaged.When I put the flash off, the pictures are saved normal.
    It started to happen in the last week and I do not now how to repair it.Plz help
    12-16-2015 11:33 AM
  20. miirness_m's Avatar
    Hey guys and girls.
    I have a problem with my 1020 which makes it unusable for me. I do not know if it is a glitch or a bug or a problem with the screen.
    PROBLEM;
    The problem is with the bottom left of the screen. When I unlock my phone it keeps opening apps that are in the bottom left of the screen. For instance; when I open my FB Messenger, and go in a chat, the phone keeps pressing the like button. The only way to stop is by locking the phone and opening the phone and quickly going to the Start screen. However this just opens the next app which is in the bottom left corner.

    If my question is to difficult to understand I can send a video or post it.
    12-27-2015 03:40 PM
  21. Super_Stud's Avatar
    Bought my Lumia 1020 on 15 September'14.
    It had a lot of issues in the first week itself, like hanging, auto-restart, lock screen freeze, over heating, unresponsive buttons. I tried to soft reset as it was written on the manual. Still nothing worked & if it used to get hanged,I could only use it after the charge would go 0% & it would switch off.

    So,I went to the retailer and they didn't helped me at all. So,I went to a nearby Nokia Care centre & they took my mobile for servicing after we fought for sometime. (Because they didn't want to fix it and said that everything's alright)

    After 2-4 days I got my handset back. But, on the next day again I was facing those old problems + a new issue of battery depleting very fastly, even when I wasn't using it & nothing was running in background also, because I have a habit of closing all my apps. Now,I always used to keep my mobile fully updated to the latest update. I contacted the same service centre & Nokia customer support through mails & phone calls about that they changed my battery. But, none of them helped me with this issue & just said formally that please submit your handset to a nokia care centre for fixing it & I couldn't risk to give it to them again ( because now they might do something else to my mobile)
    Days, weeks, and months passed by but I received no help and just sympathies.
    And on around Aug-Sep. '15 , my phone just went dead even when it was fully charged. I couldn't even use my mobile for a full year, for which I had paid ₹47,000 INR. It became dead as in, it won't charge anymore, open, soft reset or hard reset. It was also not getting detected on various machines(PCs & Laptops).

    I've been contacting them ever since and haven't received any kind of assistance. It's almost 2016 now.
    I'm desperately in need of some help here as to, what I should do now?
    Proceed legally or what?
    I'm very much sad because of this situation. Because ₹47,000 is too much for an Indian student & it was my whole life's savings that I spent.. :(( :/
    12-30-2015 03:48 PM
  22. Chintan Gohel's Avatar
    Bought my Lumia 1020 on 15 September'14.
    It had a lot of issues in the first week itself, like hanging, auto-restart, lock screen freeze, over heating, unresponsive buttons. I tried to soft reset as it was written on the manual. Still nothing worked & if it used to get hanged,I could only use it after the charge would go 0% & it would switch off.

    So,I went to the retailer and they didn't helped me at all. So,I went to a nearby Nokia Care centre & they took my mobile for servicing after we fought for sometime. (Because they didn't want to fix it and said that everything's alright)

    After 2-4 days I got my handset back. But, on the next day again I was facing those old problems + a new issue of battery depleting very fastly, even when I wasn't using it & nothing was running in background also, because I have a habit of closing all my apps. Now,I always used to keep my mobile fully updated to the latest update. I contacted the same service centre & Nokia customer support through mails & phone calls about that they changed my battery. But, none of them helped me with this issue & just said formally that please submit your handset to a nokia care centre for fixing it & I couldn't risk to give it to them again ( because now they might do something else to my mobile)
    Days, weeks, and months passed by but I received no help and just sympathies.
    And on around Aug-Sep. '15 , my phone just went dead even when it was fully charged. I couldn't even use my mobile for a full year, for which I had paid ₹47,000 INR. It became dead as in, it won't charge anymore, open, soft reset or hard reset. It was also not getting detected on various machines(PCs & Laptops).

    I've been contacting them ever since and haven't received any kind of assistance. It's almost 2016 now.
    I'm desperately in need of some help here as to, what I should do now?
    Proceed legally or what?
    I'm very much sad because of this situation. Because ₹47,000 is too much for an Indian student & it was my whole life's savings that I spent.. :(( :/
    You might have tried going to another service center to repair the phone.

    Did you get the phone with warranty when you bought it from the retailer? If yes, Nokia care should have helped free of charge.
    Try another nokia service center in another town or city if possible
    Super_Stud likes this.
    12-31-2015 03:32 AM
  23. Super_Stud's Avatar
    Thanks for the reply Chintan Gohel.
    Yes,I tried going to 3 other service centres in 2 cities, but they all said that they can't help me. One of the service centre only gave me a temporary solution to soft reset. The guy first fixed my handset which was hanged at that time & then taught me how to do it. Just that!!
    Do you think that now,I should refer my issue to Consumer Affairs??
    12-31-2015 02:26 PM
  24. Chintan Gohel's Avatar
    Thanks for the reply Chintan Gohel.
    Yes,I tried going to 3 other service centres in 2 cities, but they all said that they can't help me. One of the service centre only gave me a temporary solution to soft reset. The guy first fixed my handset which was hanged at that time & then taught me how to do it. Just that!!
    Do you think that now,I should refer my issue to Consumer Affairs??
    This is really strange that the cutomer care guys aren't helping you.

    i had taken my lumia 1020 3 times to customer care and they helped each time while my phone was under warranty
    01-02-2016 05:56 AM
  25. Super_Stud's Avatar
    This is really strange that the cutomer care guys aren't helping you.

    i had taken my lumia 1020 3 times to customer care and they helped each time while my phone was under warranty
    I understand your point.
    But, even I don't know the reason behind this kind of behaviour.
    Maybe that's how Microsoft/Nokia treats it's customers in India.
    And,1 more theory is that they just want to avoid it to save themselves.
    Anyways, what should be my next step?
    Proceed legally??
    01-03-2016 01:25 PM
610 ... 22232425

Similar Threads

  1. Pictures / Video taken with your 1020
    By Muessig in forum Nokia Lumia 1020
    Replies: 2399
    Last Post: 09-07-2017, 03:34 PM
  2. Replies: 3
    Last Post: 07-17-2013, 07:41 PM
  3. Official Nokia 1020 website now live
    By Robert Carpenter in forum Nokia Lumia 1020
    Replies: 1
    Last Post: 07-11-2013, 11:34 AM
  4. WP8 concerns and questions - deciding between 928 and HTC One
    By John Paul Triculis in forum Windows Phone 8
    Replies: 4
    Last Post: 07-11-2013, 10:32 AM
  5. Missing "Musics" and "Postcards" from store
    By Sakuna Sukkasem in forum HTC 8X
    Replies: 1
    Last Post: 07-11-2013, 09:26 AM
LINK TO POST COPIED TO CLIPBOARD