09-01-2013 11:03 AM
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  1. techiedude007's Avatar
    Another day, another un-updated order status page. I guess the ol' distro center in Largo, MD wasn't as busy this morning/last night as we were hoping...sigh...

    Any MS Online orderers out there with improved status updates? On the plus side (hey, we have to find one to keep our Lumia lunacy in check), all of our brethren that ordered via AT&T will be able to bug check and troubleshoot over the weekend so we can learn from their early adopter-itis

    Techiedude
    07-26-2013 05:41 AM
  2. techiedude007's Avatar
    So has anybody with an MS Online order through Complexity got an update to their ordering page? I've still got a big fat red exclamation point for Shipped :(

    Hopefully it's shipped before the MetroPCS version is released...

    Techiedude
    I guess Armageddon *IS* upon us:
    Nokia Lumia 521 coming to MetroPCS tomorrow for only $99 | Windows Phone Central

    (and, yes, I know it isn't the 1020 lol) glad to see we're getting WP some visibility with budget carriers. Hopefully we can gain some marketshare and light this sucker up ;)
    xconomicron likes this.
    07-26-2013 07:15 AM
  3. xconomicron's Avatar
    Another day, another un-updated order status page. I guess the ol' distro center in Largo, MD wasn't as busy this morning/last night as we were hoping...sigh...

    Any MS Online orderers out there with improved status updates? On the plus side (hey, we have to find one to keep our Lumia lunacy in check), all of our brethren that ordered via AT&T will be able to bug check and troubleshoot over the weekend so we can learn from their early adopter-itis

    Techiedude
    This is stupid...There BETTER be a shipping notification today or I will be pissed. lol.

    "be the first to get the 1020, when you preorder from the MS Store" -my arse

    anyway...I only work a half day today...yay! ....so I'll keep in touch all day.
    07-26-2013 07:23 AM
  4. navidee's Avatar
    Here's to hoping we all have 1020's on Monday!
    xconomicron likes this.
    07-26-2013 08:17 AM
  5. xconomicron's Avatar
    Here's to hoping we all have 1020's on Monday!
    Seeing that Slowplexity is taking their precious time...I expect something by October.... -sound about right? xD
    07-26-2013 08:20 AM
  6. andybbtt111's Avatar
    Canceled. Just gonna cut my losses and go grab one at the store in a few hours when they open. Got a car show this weekend, want the camera, lol.
    xconomicron likes this.
    07-26-2013 08:25 AM
  7. techiedude007's Avatar
    Canceled. Just gonna cut my losses and go grab one at the store in a few hours when they open. Got a car show this weekend, want the camera, lol.
    Deserter...j/k Let us know what the lines are like and what kind of stock the stores have :)
    07-26-2013 08:29 AM
  8. andybbtt111's Avatar
    I lol at the thought that there could possibly be a line for a windows phone, lol. Nah, when I did the same thing for my 920 there was like 3-4 people there getting one, so whatevs.

    I'll be getting there 20 min early "just in case"
    07-26-2013 08:34 AM
  9. lantern20's Avatar
    I just talked with customer service. They said they are waiting to receive their stock. They said if they receive their stock by 6 p.m. EST they will ship today. If not, they will ship Monday. Of course, this could all just be BS. Just need to be patient I guess.
    techiedude007 likes this.
    07-26-2013 08:35 AM
  10. jmerrey's Avatar
    A quick correction: early I stated that a MS rep told me if I cancelled my order, it would take 24 hours on their end, plus another 3-4 days on the banks end, for the hold to drop off. Well, I cancelled my order via the web last night around 8:00, and 12 hours later the hold is gone.
    07-26-2013 08:39 AM
  11. andybbtt111's Avatar
    A quick correction: early I stated that a MS rep told me if I cancelled my order, it would take 24 hours on their end, plus another 3-4 days on the banks end, for the hold to drop off. Well, I cancelled my order via the web last night around 8:00, and 12 hours later the hold is gone.
    Thats cool, I'm just putting it on a CC with 0 balance, so hold all ya want!! lol
    07-26-2013 08:40 AM
  12. andybbtt111's Avatar
    I haven't canceled yet, but will as soon as I confirm ATT store has stock, I don't know if I'll be bummed or happy if it ships before then, lol.
    07-26-2013 08:43 AM
  13. navidee's Avatar
    Well at least I got all my checkmarks but the shipped. That's one step in the right direction.
    07-26-2013 08:57 AM
  14. techiedude007's Avatar
    A quick correction: early I stated that a MS rep told me if I cancelled my order, it would take 24 hours on their end, plus another 3-4 days on the banks end, for the hold to drop off. Well, I cancelled my order via the web last night around 8:00, and 12 hours later the hold is gone.
    Quick question for you: is the cancellation process easy/slam dunk? I'm probably gonna go by a local MS Store today and would consider picking it up there if they offer the camera shell for free too but want to know how the cancellation process is :)
    07-26-2013 09:10 AM
  15. techiedude007's Avatar
    …ok…sit down…deep breath…drink some caffeine…here it goes…
    I called the local MS Store and asked if they had the white Nokia Purity headphones in stock and are they selling them at the online price ($49)? Nope not in stock; but it sounds like they would honor the price if they did Drat
    Then I decide to ask about their 1020 stock...
    Store Rep: Oh yes sir. We have those.
    Me: Are you offering the free camera shell with purchase?
    Store Rep: Well, you had to pre-order to get that.
    Me: Well I did preorder online through the Microsoft Store. Could I pick it up from your store and get the camera shell too?
    Store Rep: Oh certainly sir, that wouldn’t be a problem
    <head gets woozy, feelin’ faint and a bit loopy at this point>
    Me: Really?!?
    Store Rep: Yes sir (“cheerfully authoritative”, if that’s even possible)
    Me: ummmm, but I preordered online through the Microsoft Store and they aren’t shipping out yet but I can still pick it up in your store?
    Store Rep: Yes sir.
    Me: Can I reserve one or ask you to hold one?
    Store Rep: We have plenty sir; that shouldn’t be a problem.
    Me: Really? Ok…um, thank you for your time, it’s gratefully appreciated.
    Blah, blah, blah…

    So I’ll be printing out my online order confirmation and receipt and high-tailing it to the local MS Store this afternoon. This is gonna be a loooooong day…even longer if this ends up not true (which will make for an even longer weekend...)

    <crosses fingers, toes and eyes for luck>
    07-26-2013 09:31 AM
  16. navidee's Avatar
    Best of luck man!
    07-26-2013 09:37 AM
  17. revolutionofm's Avatar
    Not sure if this info would be helpful but it may shed some light on your preorders.

    I ordered my 1020 through AT&T and it was delivered yesterday so I immediately went searching for a camera grip. I stopped at three different company stores and they all told me that they hadn't received the camera grip because it hadn't shipped from Nokia yet. One manager told me to check back the middle of next week.

    Since most of you in this thread ordered from the MS Store because of the free grip promotion this may be a cause for your delay.
    07-26-2013 09:49 AM
  18. cubanaso's Avatar
    Just cancelled my order. On my way to my local Microsoft store where I just called and confirmed that they will honor the free camera grip promotion. Awesome!

    Sent from my Lumia 900 using Tapatalk
    07-26-2013 09:52 AM
  19. techiedude007's Avatar
    Not sure if this info would be helpful but it may shed some light on your preorders.

    I ordered my 1020 through AT&T and it was delivered yesterday so I immediately went searching for a camera grip. I stopped at three different company stores and they all told me that they hadn't received the camera grip because it hadn't shipped from Nokia yet. One manager told me to check back the middle of next week.

    Since most of you in this thread ordered from the MS Store because of the free grip promotion this may be a cause for your delay.
    Thanks for the heads-up; the store rep I spoke to said they had "plenty in stock" so hopefully I can hold her to that declaration...only time and a long drive will tell though...
    07-26-2013 09:54 AM
  20. techiedude007's Avatar
    Just cancelled my order. On my way to my local Microsoft store where I just called and confirmed that they will honor the free camera grip promotion. Awesome!

    Sent from my Lumia 900 using Tapatalk
    Wahoo! Glad to hear it!! Please let us know how it goes!
    07-26-2013 09:55 AM
  21. dogfacedsoldier's Avatar
    Well, just got off chat with them and they indicate inventory is expected today.

    Please wait while we find an agent to assist you....
    You have been connected to Sourav.
    Sourav: Hi Me, I'd be happy to help you today. For security reasons, could you please provide the last 4 digits of your SSN?
    Me: ####
    Sourav: Thank you for the verification. It will just take a minute or two for me to review your order information.
    Me: ok
    Me: Hi, any info?
    Sourav: Since the phone you have ordered is a pre-order phone and we are expecting the phone to be launched by today. However, the phone is still not available in our stock in our inventory.
    Me: So when do you expect it to be in inventory? Today was launch day and there are no phones in?
    Sourav: Once the phone is available in the stock we will definitely process the order within 24 hours.
    Sourav: Once the phone is shipped we will definitely notify about the package via e-mail along with the tracking number.
    Me: How long could that be? Also, do you know if the camera grip will be the same color as the phone?
    Sourav: Since we are expecting the phone to be available in our inventory by today hence we would request you to comeback for another chat session by today evening or can also comeback for another chat session tomorrow to know the status of the order.
    Me: Ok, thanks.Is the phone order being delayed because the camera grip hasn't been delivered by Nokia?
    Sourav: I cannot confirm you that, however also cannot confirm the color of the camera grip that you will receive with the order for free.
    Me: Ok, thanks for your help.
    Your session has ended. You may now close this window


    Guess we'll have to check back later today :(
    07-26-2013 09:58 AM
  22. jmerrey's Avatar
    I'm sure they will ship today! Hang in there.

    BTW, I just walked into the AT&T store and walked back out 5 minutes later. Quick and painless. I won't be preordering from MS again.
    07-26-2013 10:01 AM
  23. dogfacedsoldier's Avatar
    I'm sure they will ship today! Hang in there.

    BTW, I just walked into the AT&T store and walked back out 5 minutes later. Quick and painless. I won't be preordering from MS again.
    Nice! Yea, might not be using MS Store again after this.
    07-26-2013 10:05 AM
  24. navidee's Avatar
    Nice! Yea, might not be using MS Store again after this.
    At least not for a phone.

    I'm so tempted to walk over to the MS Store on lunch and just friggin buy it, pay the tax and cancel my online order. I don't really want to walk a mile to get there though.
    07-26-2013 10:12 AM
  25. prjkthack's Avatar
    Just cancelled my order. On my way to my local Microsoft store where I just called and confirmed that they will honor the free camera grip promotion. Awesome!

    Sent from my Lumia 900 using Tapatalk
    Yes please let us know how it goes. I called my local MS Store and they said they wouldn't be able to help me since an online preorder is a different stock than what the store has. No camera grip if I go there.

    My ATT store still has no phones in yet.
    07-26-2013 10:16 AM
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