09-01-2013 11:03 AM
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  1. techiedude007's Avatar
    MS Store offers a great insurance option compared to ATT; ask about it if you're all thumbs or others (read: kids) use your phone. One time payment, instead of monthly and covers you for two years! Free replacement if mfr defect or $49 deductible if u cause the problem and u get a new phone, not returned!
    07-26-2013 03:12 PM
  2. shadyghost's Avatar
    I find it fitting that the store in the state with the worst economic health is the one not going out of their way to accommodate customers. Way to go Michigan Microsoft store.
    07-26-2013 03:14 PM
  3. techiedude007's Avatar
    well maybe with all these cancellations i'll get mine by tuesday lol
    hahaha :D
    07-26-2013 03:15 PM
  4. xconomicron's Avatar
    Just called MS Store in Danbury, CT to see if they have any 1020's in stock. They said they will honor the pre-order & grip, just need to cancel and bring in receipt. Unfortunately, I'm not gonna be able to get there over the weekend, so I'll have to wait until Monday or just wait until "COMPLEXITY" ships my pre-order. Question is... what's the point of pre-ordering if you can just walk in on launch day and buy it??
    Any business who doesn't know the ideology behind a preorder shouldn't be a business.
    dogfacedsoldier likes this.
    07-26-2013 03:23 PM
  5. xconomicron's Avatar
    Well maybe with all these cancellations I'll get mine by Tuesday lol
    LMAO. yea...
    07-26-2013 03:24 PM
  6. sawisttgis's Avatar
    Manoj : I see that the order is being processed; however, the requested phone model Nokia Lumia 1020 Black is a pre-order which will be launched on 07/26/2013.
    Manoj : Once the phone will be launched, we will process the order.
    Christopher: isn't today the 26th?
    Manoj : Yes, it is; however, we are still waiting for the stock availability.
    Christopher: do you have any status of that availability
    Manoj : Unfortunately, we do not have any update on the stock availability yet.
    Manoj : However, we are expecting the phone in our stock by end of the day.
    Christopher: does that mean it should still ship today?
    Manoj : Christopher, unfortunately, I can not assure you about it; however, you can check the order status by end of the day.
    07-26-2013 03:31 PM
  7. armodons's Avatar
    Waiting for preorder to ship just like everyone........but just got an email from Microsoft Store promoting the Lumia 1020 with this section inside:

    "Get the Nokia camera grip-free1


    Buy the Nokia Lumia 1020 today and get this ergonomic cover plus an extra rechargeable battery free. You'll only get this exclusive $74.99 offer in-store.


    1Valid July 26, 2013 until September 2, 2013, or while supplies last. Customers must purchase new Nokia Lumia 1020 to qualify for offer. Some exclusions may apply. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, not combinable with other offers. Limit 1 camera grip per phone purchased. "


    So shouldn't all stores give the camera grip free whether they "honor" the pre-order or not? It's part of their new promo!
    techiedude007 likes this.
    07-26-2013 03:37 PM
  8. xconomicron's Avatar
    Manoj : I see that the order is being processed; however, the requested phone model Nokia Lumia 1020 Black is a pre-order which will be launched on 07/26/2013.
    Manoj : Once the phone will be launched, we will process the order.
    Christopher: isn't today the 26th?
    Manoj : Yes, it is; however, we are still waiting for the stock availability.
    Christopher: do you have any status of that availability
    Manoj : Unfortunately, we do not have any update on the stock availability yet.
    Manoj : However, we are expecting the phone in our stock by end of the day.
    Christopher: does that mean it should still ship today?
    Manoj : Christopher, unfortunately, I can not assure you about it; however, you can check the order status by end of the day.
    WTF? Never in my life have I seen a company so disorganized and full of BS like Simplexsh1ty. Even the reps don't even know the current date. This is so sad....
    07-26-2013 03:37 PM
  9. ytechie's Avatar
    Adding insult to injury, here is a tweet from the @WindowsPhone twitter account:
    "Buy the new Lumia 1020 at the @MicrosoftStore and get a free Camera Grip while supplies last. See details Nokia Lumia 1020 for AT&T - Microsoft Store #reinvented"

    I guess that's confirmation that there are supplies!
    xconomicron likes this.
    07-26-2013 03:38 PM
  10. techiedude007's Avatar
    Leaving MS Store with the following: White 1020, black charging shell (cool contrast 😉 ), white camera shell, black charging stand, white charging stand.

    Oh, and to put a cherry on top: I got the camera shell for free, they gave me a $50 store gift card and a $10 app store gift card.

    Sing with me "it's beginning to look a lot like Christmas!"
    elRamiro10 likes this.
    07-26-2013 03:41 PM
  11. xconomicron's Avatar
    Adding insult to injury, here is a tweet from the @WindowsPhone twitter account:
    "Buy the new Lumia 1020 at the @MicrosoftStore and get a free Camera Grip while supplies last. See details Nokia Lumia 1020 for AT&T - Microsoft Store #reinvented"

    I guess that's confirmation that there are supplies!
    Wished I'd known that as I would've just took the whole day off work to go to the MS Store in person. All 1020's and camera grips are now sold out at my MS Store atm. -The next closest store is about 1.5 hours away from me...I'm not that daring to take that kind of a drive.
    07-26-2013 03:42 PM
  12. xconomicron's Avatar
    haha, so you took the plunge! man, I'm so jealous right now.
    07-26-2013 03:44 PM
  13. dogfacedsoldier's Avatar
    Just sent a tweet to the MS Store to see what they have to say about this farce :|
    07-26-2013 03:48 PM
  14. MoviesHateUToo's Avatar
    Has anyone chatted with MS to see if they will offer you the gift cards online for the inconvenience?
    07-26-2013 03:50 PM
  15. photobriangray's Avatar
    Echoing techiedude, cancelled online and went to a store. Got the white phone, white shell free, used the $50 card for the charging (a little left over) and got the $10 app credit. And ask about the Appy promo, $122 in nook downloads for free. So yeah. WAY BETTER THAN PREORDER!!!

    FWIW, Austin for 61 1020s and had been through 13 before noon. They were low on yellow if I eavesdropped correctly.
    techiedude007 likes this.
    07-26-2013 03:54 PM
  16. MoggSquad's Avatar
    Called MS Store for Vegas. They are doing the free grip / $50 promo. She wasn't sure about the $10 app credit.
    07-26-2013 04:03 PM
  17. prjkthack's Avatar
    Not only the Microsoft store gave me the promo.. they gave me a $50 gift card that I they allowed me to apply to the phone... and then they have me a coupon for $10 worth of microsoft app store....... Glad I went to the MS store.. I cancelled this order when I was waiting in line..
    Yep. Same here. Except I used the $50 to get the wireless charging case. It was simple, easy, and a great deal. Nowhere was this advertised.

    I also cancelled my Simplexity order when I was ringing up with the MS associate. Haha. Pulled out my Surface Pro and did it right there while she was pulling up my account information.
    techiedude007 likes this.
    07-26-2013 04:04 PM
  18. techiedude007's Avatar
    Such a sweet, sweet phone. Drooling on tech is not a good thing...
    07-26-2013 04:05 PM
  19. techiedude007's Avatar
    Nokia Drive just beeped over my car speakers to alert me I was over the speed limit. I about bust a nut I laughed so hard hahaha (don't worry, I'm at a stop light :) )
    07-26-2013 04:09 PM
  20. navidee's Avatar
    LMAO. yea...
    To add insult to injury, I just received a email about the Lumia 1020 from the Microsoft Store advertising it. Bastards.
    techiedude007 likes this.
    07-26-2013 04:35 PM
  21. kumarrangarajan's Avatar
    Like all those previous people who were in MS store said, cancelled my online order, went to the MS store got a black lumia 1020, camera grip 50$ gift + 10$ windows app store card . the small fees i paid 20$ in taxes. If any one lives in Dallas, check out the store in Frisco, TX located in stonebriar mall..
    07-26-2013 04:41 PM
  22. techiedude007's Avatar
    To add insult to injury, I just received a email about the Lumia 1020 from the Microsoft Store advertising it. Bastards.
    HAHAHAHA - laughing with u, not at you ;)
    07-26-2013 04:47 PM
  23. kop48's Avatar
    I also cancelled my online order and went to the Microsoft store. They have plenty of stock.
    07-26-2013 04:51 PM
  24. moirane's Avatar
    Just a quick update
    I went in to chat again and got the same answer "we will ship it when we receive it" blah blah blah

    but then I started to ask why hasn't MS sent an email to pre orders lettings us know whats going on, that it might not ship today, why are they tweeting and sending emails saying "buy it today" when the pre order people still cant get a straight answer, I even asked the guy why, after all this runaround, should I ever purchase anything from MS store again or believe any of their promotions and he turned in to a robot "All I can tell you is we do not have it in inventory yet and as soon as we do we will ship you order"

    I am letting it go now, I will check tomorrow or Monday or whenever and whenever I get it I get it, in the grand scheme of things its just a phone (don't hate me for that) but I am severely disappointed in MS support/customer service and I know for sure I will not be purchasing anything from the MS online store again no matter what the deal is because they clearly do not feel any need to either honor the promotion or at least explain why they are not honoring it (things happen, manufacturer didn't get it to us on time so we cant ship it, sorry, we will make it up to you etc...)

    The tweet ad email is just a kick in the arse at this point and makes it totally clear where we stand with MS

    I wish I had saved that last chat, it got kind of funny there because he just turned in to a robot and was ignoring what I was typing and just repeating the "we will ship it when we get it" part of their script

    Ah well, another illusion shattered (Im an idealist I guess)

    Kevin
    07-26-2013 04:57 PM
  25. cubanaso's Avatar
    Cancelled my order and picked up my 1020 plus free grip from MSFT store in Miami. Got a $50 gift card, which I used to purchase a wireless charging shell in black. They also threw in the $10 app coupon, and two 3gb SkyDrive coupons. Could only use one so here's the other. Enjoy!
    JVQTN-2CR93-YTCFH-3H2DT-Y9632

    Sent from my RM-877_nam_att_205 using Tapatalk
    dogfacedsoldier likes this.
    07-26-2013 05:04 PM
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