09-01-2013 11:03 AM
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  1. xconomicron's Avatar
    The Microsoft Store folks also got me a free can of soda while I waited. :)
    lololololol, nice! I kid you not, I had a fantastic time over at the MS Store! First time I've been and will definitely plan on going many times from now on! Overall EXCELLENT EXPERIENCE!
    techiedude007 likes this.
    07-26-2013 09:18 PM
  2. shadyghost's Avatar
    All in all...I am satisfied. Had to pay tax in the end, but the 25$ Bing credit made up for it. :)
    Am I missing something? When I checked my receipt for my (pre)order tax was on there. Is that a Michigan thing or what.
    07-26-2013 09:18 PM
  3. xconomicron's Avatar
    Am I missing something? When I checked my receipt for my (pre)order tax was on there. Is that a Michigan thing or what.
    My preorder receipt was only the cost of the phone 299 dorra. of course...36$ activation fee on the ATT account.
    07-26-2013 09:21 PM
  4. shadyghost's Avatar
    Just called the Scottsdale, AZ store. The person I talked to said they won't honor the online pre-order deal with a free camera grip.
    Call again...It took me a couple times. What finally worked was just asking if they had any promotions going for a 1020 purchase. It's almost as if the word "Online" triggers a programmed response to distance themselves from any online deal matching. When I just asked about any promotions for the 1020 they mentioned the camera grip. I swear it was the same person I talked to earlier who told me they wouldn't honor the free grip too.

    My thoughts are they are trying not to cannibalize the online sales, the grip deal is going out to all the brick and mortar stores to try to boost lower than expected 1020 sales or just completely clueless staff. Any could be the case.
    07-26-2013 09:28 PM
  5. shadyghost's Avatar
    My preorder receipt was only the cost of the phone 299 dorra. of course...36$ activation fee on the ATT account.
    So it must be Michigan. I should really start listening to NPR more often.
    07-26-2013 09:30 PM
  6. navidee's Avatar
    So it must be Michigan. I should really start listening to NPR more often.
    Im in Indiana and no tax on my receipt. sorry man :(
    shadyghost likes this.
    07-26-2013 09:33 PM
  7. shadyghost's Avatar
    Now I just have to convince my wife to take a road trip with my 3.5 year old and I tomorrow morning... Wish me luck! I have the slight advantage of it being my day to sleep in, if it was hers there would be no way I could pull it off.
    xconomicron and navidee like this.
    07-26-2013 09:33 PM
  8. navidee's Avatar
    Now I just have to convince my wife to take a road trip with my 3.5 year old and I tomorrow morning... Wish me luck! I have the slight advantage of it being my day to sleep in, if it was hers there would be no way I could pull it off.
    good luck man! Im sure I could probably get my wife to take me tomorrow, but driving over an hour just seems annoying in weekend traffic lol
    07-26-2013 09:45 PM
  9. TerryBakerII's Avatar
    From Windows Phone 7 - it is not possible to get previous app purchases...from WP8, it automatically does it for you when you go click "buy" from the store -like WP7. -I think...anybody wanna check up on this?
    Ok, so I went in and just selected buy in the app store to previous apps purchased, and it tells you then you own it. Thanks for the info! Pretty basic, don't know why i didn't try that. Just freaked when it synced everything but the apps!!
    xconomicron likes this.
    07-26-2013 09:59 PM
  10. prjkthack's Avatar
    Will I ever preorder from MS again? -no, probably not...I don't even care if Simplesh1ty is not associated with the order. This whole ordeal was stupid with entire last 4 days stressful on my tech oriented mind. I hope Simplesh1ty realizes that this is not how to do business with it's customers. Maybe they'll learn...maybe they won't. I just hope people don't lose too much sleep over this like I have these last few days.
    I would totally pre-order from the Microsoft Store again. I've pre-ordered numerous stuff from their actual physical stores and its always been a fun, pleasant experience. Halo 4 had an awesome launch with tons of goodies, and now the Lumia 1020 with all the unexpected goodies.

    I would never pre-order from Microsoft Store Online again though. That's a whole different story. I made sure to leave a terrible review when they asked for feedback as to why I cancelled my online order. Of course, this is all Simplexity's fault. If Microsoft took over, maybe they'd be a bit better. Regardless, my pre-order experience has always been awesome at the Microsoft Store. I can't blame the brick and mortar store for the terrible online experience.
    07-26-2013 10:11 PM
  11. MoviesHateUToo's Avatar
    So are most of you cancelling your orders and then heading to the stores or are you heading to the store and then cancelling your online order while there?
    07-26-2013 10:14 PM
  12. Doug Swallow's Avatar
    So are most of you cancelling your orders and then heading to the stores or are you heading to the store and then cancelling your online order while there?
    I canceled the order when I got home from buying it in person at the Microsoft Store; the order online doesn't make any difference.
    07-26-2013 10:23 PM
  13. lerimer's Avatar
    @Lerimer - that's where I'm going later today! How did you talk yourself into the gift cards ? Did you tell them that you had already pre-ordered?Also, did you happen to notice if they had any white 1020s still available?

    Any info, greatly appreciated!
    Sorry for the late response. But yes, they had all three colors for the phone, but only black and white accessories.


    Sent from my iPad using Tapatalk 2
    07-26-2013 10:30 PM
  14. lerimer's Avatar
    @Lerimer - that's where I'm going later today! How did you talk yourself into the gift cards ? Did you tell them that you had already pre-ordered?Also, did you happen to notice if they had any white 1020s still available?

    Any info, greatly appreciated!
    And the gift cards where bundled in with the purchase. I guess every new 1020 owner gets them. But only at a MS store.


    Sent from my iPad using Tapatalk 2
    07-26-2013 10:33 PM
  15. ytechie's Avatar
    I stopped at the AT&T store today, they had one in stock. Went ahead and bought it. It was a great experience.

    I called to cancel the pre-order from the MS store, they cannot find my order using ANY of my information. I have the email confirmation, and I can even check the status of my order. I told the lady on the phone to send me an email stating that I didn't have an order, and she wouldn't do that. So now they say I don't have an order, but I know one will show up at some point.

    What a terrible experience. It will probably show up next week and I'll have to send it back.
    07-26-2013 11:19 PM
  16. giffis's Avatar
    Got from MS store. Yellow, Grip and 50 gift card... Didn't cancel the online order.
    07-27-2013 12:09 AM
  17. prjkthack's Avatar
    I stopped at the AT&T store today, they had one in stock. Went ahead and bought it. It was a great experience.

    I called to cancel the pre-order from the MS store, they cannot find my order using ANY of my information. I have the email confirmation, and I can even check the status of my order. I told the lady on the phone to send me an email stating that I didn't have an order, and she wouldn't do that. So now they say I don't have an order, but I know one will show up at some point.

    What a terrible experience. It will probably show up next week and I'll have to send it back.
    There's a button on the website where you check your order status. Couple clicks and its cancelled.

    So are most of you cancelling your orders and then heading to the stores or are you heading to the store and then cancelling your online order while there?
    Doesn't really matter. Simplexity can only really process the update/account change once they actually have the phone. Until then, they can only check to see if you are eligible to get a phone, but they can't make any account changes since they don't have the information for your new device. So you can head down to the store and get your phone, and cancel at any time as long as Simplexity doesn't suddenly send you a notification that your phone order has been processed and shipped.
    07-27-2013 12:23 AM
  18. MoggSquad's Avatar
    I felt adventurous and made the treck to my MS store while cancelling simplexity. Great experience overall:

    They told me that a few hours before I arrived that MS sent a memo not to combine the $50 gc and free camera grip but made an exception for me. No one was aware of any $10 app gc promotion.
    They were having issues activating the $50 gc, so they just gave me a $50 credit off the total price instead. Also gave me a card for 3gb of Skydrive and the Appy thing for the Nook books/magazines.

    I'm exhausted and didn't even get to power the 1020 on yet!
    xconomicron and giffis like this.
    07-27-2013 03:04 AM
  19. drtek's Avatar
    I too canceled my on line order that was done on the 19th and headed to the MS store. I got the free camera grip and the $50 credit which I used to get the wireless charging adapter. They said something about the $10 app credit, but I'm not sure how that works. Very pleased so far. Wish Otterbox had their case available.
    xconomicron likes this.
    07-27-2013 03:23 AM
  20. GoodThings2Life's Avatar
    Based on all this, screw it... I'm headed to Beachwood today!
    xconomicron likes this.
    07-27-2013 06:23 AM
  21. xconomicron's Avatar
    Based on all this, screw it... I'm headed to Beachwood today!
    It will be worth it man. I had to drive 60+ mins (not including 5 o clock rush hour traffic ... And BC I got lost...damn TomTom) to get to my store. I literally have no regrets or buyers remorse. Free camera grip+50$ store credit+10$ app voucher is still worthy of not paying tax with the online order.

    If you are lucky, ask to do the Bing It challenge to get an additional 25$ off your purchase. I was just talking the the clerks yesterday about how I didn't want to pay tax and basically they offered to do this for me.

    Anyway make sure you call ahead to make sure they have everything you need before making the drive.
    07-27-2013 07:03 AM
  22. Quinlan00's Avatar
    I cancelled my MS.com order Thursday night and went to an ATT store Friday and got one. It took TWO corporate stores to get a yellow phone. I was the first in line at both, and one store didn't event get a yellow unit, and the one I bought mine at said they had only received two. Neither had camera grips.
    07-27-2013 07:10 AM
  23. giffis's Avatar
    wp_20130727_002.jpg

    Replaced .....
    xconomicron and techiedude007 like this.
    07-27-2013 07:28 AM
  24. xconomicron's Avatar
    hahaha nice!
    07-27-2013 07:39 AM
  25. Kacey Green's Avatar
    As much as I'd love one today. My closest MS Store is 3.5 hours away and the closest AT&T store that would have one is 1.5 hours away.

    I can wait it out. I mainly need it by August 14th.
    I did this and paid the tax my stare is 2 hours away each way, but the rep there was awesome, he saved me over $20 a month with a different set of plans that the computer let me pick from and let me know I actually have an employee discount with ATT. Winning!

    I also changed from black to yellow with black camera grip, Amazon is sending a black charging cover. I've only had black phones for the last few years so this will be a nice change of pace.
    07-27-2013 08:23 AM
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