09-01-2013 11:03 AM
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  1. paoto's Avatar
    All this waiting has made me realize I can wait a few more months for the price to drop. I am pre-ordered to buy the 1020 off contract. I assumed at the worst I would get the phone today, since the device was planned to be released on Friday and we have next business day shipping. The free camera grip is a nice incentive, but I hope in 2-4 months the price will drop by at least $200 off-contract.
    I've decided if it doesn't ship tonight I will cancel my order and wait a few months.
    tpperlman likes this.
    07-29-2013 02:36 PM
  2. TemjinC's Avatar
    All this waiting has made me realize I can wait a few more months for the price to drop. I am pre-ordered to buy the 1020 off contract. I assumed at the worst I would get the phone today, since the device was planned to be released on Friday and we have next business day shipping. The free camera grip is a nice incentive, but I hope in 2-4 months the price will drop by at least $200 off-contract.
    I've decided if it doesn't ship tonight I will cancel my order and wait a few months.
    920 still fetch ~$350 on eBay since it was released and still $474.99 on AT&T. It's going to take a long while.
    07-29-2013 02:46 PM
  3. Alan Lai's Avatar
    The only thing is I want a 64gb version of the phone... But i'll keep the 32gb unlocked and sell it on ebay when the 64gb releases and switch to that.
    07-29-2013 02:56 PM
  4. paoto's Avatar
    920 still fetch ~$350 on eBay since it was released and still $474.99 on AT&T. It's going to take a long while.
    hmm you're right. For some reason I thought nokia phones dropped in price rapidly, but maybe thats for contract prices only.
    07-29-2013 02:59 PM
  5. TemjinC's Avatar
    "I apologize for the late response. We were unable to respond to your e-mail due to backlog in e-mails. The requested phone model is high in demand, that is why the hold is from the manufacturer's side. We are just waiting for the inventory in our stock. Once it becomes available in our stock, we will process the order further accordingly. I would request you please contact us back after 24 hours to get an updates on the order through the chat session."
    07-29-2013 03:00 PM
  6. krystea's Avatar
    Same boat... are you thinking about holding out or switch carriers too? The T-Mobile UP plan sounds much better than AT&T's Next. Haven't much explored Verizon's version yet...
    I don't have any reason to switch so I'll be staying with AT&T. I think that AT&T's Next is a huge rip-off (haven't looked into T-Mobile's Jump), and I often find myself needing my old phones anyway, so I'll be keeping it old school with my upgrades for now.
    07-29-2013 03:09 PM
  7. mixxxk's Avatar
    I had the same issue, I called, and it seemed like they had no idea what o was talking about. Then I gave the rep mu order number and had him submit, and then he saw all the info.


    Yeah, I was told to call the 877 number to microsoft tomorrow to check again.

    Has anyone else had the problem where they called into Microsoft and gave them their preorder # but them not have any record of it? Only the online cat people seem to have records of my order.
    Last edited by HeyCori; 07-29-2013 at 03:37 PM. Reason: link removed
    07-29-2013 03:29 PM
  8. navidee's Avatar
    Well another day of the same. Im holding out til Wednesday, then im cancelling. I may even wait now til a price drop. Amazing how this whole ordeal has soured my experience.
    07-29-2013 05:43 PM
  9. AllanUSC's Avatar
    Still waiting!! As of now I still have a red ! in "Shipped."

    Over the weekend I called the MS Store online sales department, acting as a new customer, and asked about the Lumia 1020. I was cheerfully told that the phone was in stock and, if I ordered Saturday, it would be shipped Monday.

    Of course this excited me but when I called the customer service line and entered my order number, I got a message saying "Sorry I can't continue the call right now. Please call back again."
    I thought that they might be closed for the weekend but when I called again today, I heard the same message.

    Why is the sales department STILL telling callers that the Lumia 1020 is in stock?!

    I'd like to try chat support, even though they don't seem any better. How do I access chat support on the site?
    07-29-2013 06:45 PM
  10. andybbtt11's Avatar
    I'm glad I canceled. I payed more, but it was worth it to not have to wait. Sorry yall that they aren't shipping.
    07-29-2013 08:15 PM
  11. navidee's Avatar
    Just got an email stating I would have my phone by August 1st and a $150 towards any future purchase at MS store online. No Joke. Anyone else get an email yet? Guess they heard us.
    07-29-2013 08:55 PM
  12. cdodgela's Avatar
    Email update!
    Thank you for ordering your Nokia Lumia 1020 Windows Phone from Microsoft Store. Your new phone and free camera grip should be delivered to you by August 1st. You’ll be getting an email from us once your phone has shipped. Because there was a delay in shipping your order, we’d like to make it up to you by giving you a $150 gift card, good for your next purchase of $150 or more at the Microsoft Store online
    Not bad! Wireless cover +!
    ..
    07-29-2013 08:59 PM
  13. paoto's Avatar
    me too. just got the email. I think I will not cancel my order now.
    07-29-2013 09:00 PM
  14. Alan Lai's Avatar
    Dear Alan Lai,

    Thank you for ordering your Nokia Lumia 1020 Windows Phone from Microsoft Store. Your new phone and free camera grip should be delivered to you by August 1st. You’ll be getting an email from us once your phone has shipped. Or, you can just track your order on our site.

    Because there was a delay in shipping your order, we’d like to make it up to you by giving you a $150 gift card, good for your next purchase of $150 or more at the Microsoft Store online. To use your gift card, just come back to the store, put the items you want in your cart, and use this promo code when you’re checking out:

    Thank you for shopping at Microsoft Store
    Got this in the email. Guess the slight waiting paid off, $150 off the Lumia was worth it. And also I guess that rep I spoke with was correct in how they are going to be shipping on the 30th.
    07-29-2013 09:02 PM
  15. TemjinC's Avatar
    Def not cancelling my order :P
    07-29-2013 09:03 PM
  16. IMStrugglin's Avatar
    Just got an email stating I would have my phone by August 1st and a $150 towards any future purchase at MS store online. No Joke. Anyone else get an email yet? Guess they heard us.
    yep just got it myself.
    07-29-2013 09:03 PM
  17. myokeeh's Avatar
    Got the email, too.
    07-29-2013 09:06 PM
  18. navidee's Avatar
    Looks like our persistence paid off! Im much happier about this now :-)
    xconomicron likes this.
    07-29-2013 09:07 PM
  19. IMStrugglin's Avatar
    Looks like our persistence paid off! Im much happier about this now :-)
    indeed. Kind of happy it was delayed now. :-]
    navidee likes this.
    07-29-2013 09:09 PM
  20. TemjinC's Avatar
    Xbox One Day One Edition
    • Delivery Option: Boxed Shipment
    • Quantity: 1
    $499.99
    [HR][/HR]
    Subtotal before applicable taxes: $349.99
    Discount: -$150.00
    Estimated Shipping $0.00
    Tax: $31.50
    Total: $381.49

    There we go! :P
    navidee and Alan Lai like this.
    07-29-2013 09:18 PM
  21. navidee's Avatar
    I was just thinking $150 off a Xbox one lol
    TemjinC likes this.
    07-29-2013 09:20 PM
  22. TemjinC's Avatar
    Xbox One is good place to unload that $150 lol I doubt I will buy that much from them for a long time.
    07-29-2013 09:24 PM
  23. Alan Lai's Avatar
    Sadly, I do not see many Lumia 1020 accessories on their site. If anyone finds any, please link as well :).
    07-29-2013 09:27 PM
  24. anon(27512)'s Avatar
    Hopefully the xbox one preorder won't be botched
    07-29-2013 09:33 PM
  25. brianLTE's Avatar
    Sadly, I do not see many Lumia 1020 accessories on their site. If anyone finds any, please link as well :).
    I know physical stores have the camera grip, wireless shell and the wireless charger. At least my local one does :)
    07-29-2013 09:34 PM
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