09-01-2013 11:03 AM
612 ... 2021222324 ...
tools
  1. nola75's Avatar
    With the $150 credit and the free camera grip the Microsoft preorder buyers are paying less than they would for a 920 right now. I bought my phone through AT@T and have no regrets but a little delay should not be a problem for Microsoft purchasers. No way I would take that credit and then cancel. Amazon already has the phones in stock so I doubt that there will be much of a delay before the orders are shipped. At this point it is the best deal out there.
    07-30-2013 10:34 PM
  2. drtek's Avatar
    You are not able to use the $150 credit for phones.microsoftstore.com.
    07-30-2013 10:51 PM
  3. prjkthack's Avatar
    lol anyone not using their promo code/gift card and wanna share? =]
    07-30-2013 10:58 PM
  4. techiedude007's Avatar
    Yep, I got it too. Pretty awesome. I cancelled on Friday as well.
    All I got in my "Junk" folder is an email from Dr. Love :( Guess I cancelled too early LOL (~3:45pmEST on Friday)
    07-31-2013 05:14 AM
  5. techiedude007's Avatar
    Never mind, I just checked my junk folder. $150 credit code! So kudos to Microsoft for owning up to their blunders, but this whole ordeal still leaves a bitter-sweet taste in my mouth.
    No code in my email...I think MS is mad I started this thread and is holding it against me ;) (j/k) Congrats to those that are still getting their codes even after cancelling, that's actually very cool! :)
    07-31-2013 05:19 AM
  6. giffis's Avatar
    With this promo code and gift card got Surface and Lumia 1020 for $450. I have no more complaint about the delay..... I am happy that it got delayed. BTW, I purchased the phone from MS store on FRIDAY itself.
    07-31-2013 08:21 AM
  7. navidee's Avatar
    im giving them until 5:30pm central time to ship my order and I'm cancelling.
    07-31-2013 10:21 AM
  8. Alan Lai's Avatar
    Yeaah, I'd consider doing the same...but I'm avoiding the hefty tax by purchasing it online...which would equate to somewhere around 50 USD...

    Manoj P : Alan, we are expecting the phone with us by today evening.
    Manoj P : Once the phone is available, we will process and ship your order within 24 hours.
    Alan Lai: So you are saying the phones will reach your distribution centers this evening
    Alan Lai: And that once they do, you guys will immediately ship them?
    Manoj P : Yes, you are correct.
    Alan Lai: So at best, my phone will not arrive until the 2nd of August, this Friday?
    Alan Lai: I recieved an email saying they were going to arrive at our residential areas on the 1st of August, Thursday (tomorrow).;
    Manoj P : Alan, if the phone model is available with us before 5:00PM EST then it will be shipped today itself.
    Manoj P : However, if there is little delay in that case the phone will be shipped tomorrow.
    Alan Lai: Okay, sorry, I misunderstood your definition of "evening", as of now, you expect it to arrive before 5:00PM EST?
    Manoj P : Correct.
    Alan Lai: Okay, thank you. I'm glad you have information confirming what the email I received stated a few days ago.
    Manoj P : We are expecting them before 5:00 PM so that we can ship the orders today itself.
    Manoj P : You are welcome.
    Alan Lai: And they should, if there is no delay, arrive tomorrow at our residential areas.
    Manoj P : Absolutely correct.
    Just spoke with the online chat once again to confirm what the email said. Hopefully, there won't be that slight delay...I want the phone tomorrow since I'll be going on a camping trip this Friday.
    07-31-2013 10:37 AM
  9. Fincog's Avatar
    Well, I cancelled at noon on Monday only to find this email about the 150.00 at 9-ish pm. My email doesn't say anything about it being cancelled, but I do have an email confirming the cancellation. I can only imagine the headache that would result from me using the code...

    Ended up getting one with At&t and they gave me a free camera grip and a car charger. The ATT cs agent opened the door for me and my son who is in a wheelchair and made it a wonderful experience. I'm pretty sure I learned my lesson on where to shop from now on.
    07-31-2013 10:42 AM
  10. tpperlman's Avatar
    Coincidence or not... here is what has happened since writing letters and 'kindly" questioning Simplexity regarding my order:

    My Windows 8 PC which I use to run my business mysteriously crashed and died the night after posting my messages here and on another thread to Mr. Elop... then today Citi fraud protection called and someone stole my credit card number that I used to purchase the phones from the MS store and charged over $2000 yesterday out of my bank account's debit card.

    Probably just coincidental, but then again maybe some people don't take too kindly to criticism...

    UGH!!!

    p.s. I ordered two phones, and received two $150 credits... wish I could use it for a good vacation after all this aggravation!!!
    07-31-2013 11:13 AM
  11. tpperlman's Avatar
    PPS... who is Simplexity anyway? Do customer Service reps have access to credit card info? I trust Microsoft, but wish I had known earlier that it wasn't actually MS who did fulfillment on phone orders. Next time, local MS Store it is. I am sooo bummed! Luckily the mortgage isn't due tomorrow being the beginning of a new month!
    07-31-2013 11:27 AM
  12. TheGeekNextDoor's Avatar
    Well, I cancelled at noon on Monday only to find this email about the 150.00 at 9-ish pm. My email doesn't say anything about it being cancelled, but I do have an email confirming the cancellation. I can only imagine the headache that would result from me using the code...

    Ended up getting one with At&t and they gave me a free camera grip and a car charger. The ATT cs agent opened the door for me and my son who is in a wheelchair and made it a wonderful experience. I'm pretty sure I learned my lesson on where to shop from now on.
    I don't know why you would think there would be a headache from using the code. They sent you a code. You can use the code. There was ZERO terms and conditions around that code. I do a lot of work for an online company and we ALWAYS include terms and conditions if we send out a code like this for any reason. There can't be any strings attached to the code because there wasn't any in the email. Enjoy the code or give it to someone you know that isn't doing so well but still needs something from the microsoft store.
    07-31-2013 11:31 AM
  13. webdave's Avatar
    PPS... who is Simplexity anyway? Do customer Service reps have access to credit card info? I trust Microsoft, but wish I had known earlier that it wasn't actually MS who did fulfillment on phone orders. Next time, local MS Store it is. I am sooo bummed! Luckily the mortgage isn't due tomorrow being the beginning of a new month!
    Same company that fulfills for Walmart, Dell, and a number of other places. They are probably one of the largest cell phone retailers.
    07-31-2013 12:44 PM
  14. prjkthack's Avatar
    Used my $150 code, and I ordered stuff last night. Shipped out today.

    Everything on the MS Store website except for cellphones is handled by Microsoft themselves, so you will not run into the same issues as you are with your Lumia 1020 order. That is handled by Simplexity, a third party company that Microsoft has hired to run their online cell phone sales/distribution. Probably because Simplexity runs it for so many other big box companies online and appears to do just fine. I'm sure they probably do fine with phones that aren't pre-orders, but since this was a pre-order of phone that no one could ever really guarantee would be in stock on launch date (even if they may have advertised it), its still a difficult situation to pin blame on. Is it Simplexity not making sure that their shipments came on time? Is it the phone factory for not producing enough product to send out to all these cell phone sellers? Is it Nokia for not ordering enough phones for the factory to ship out? Is it Microsoft for hiring Simplexity to handle their sales when Microsoft clearly has the pull to get these phones in their stores on launch day WITH better deals than what Simplexity was offering?

    Who knows. I'm just glad its over (for me). I'm gonna enjoy my phone and all the free Microsoft Store stuff that I got out of it. Who knew buying a Windows Phone could be so lucrative?

    I hope the rest of you who are still waiting get your phone tomorrow. If not, maybe they'll throw more $150 gift cards your way.
    07-31-2013 12:57 PM
  15. tpperlman's Avatar
    Who am I to argue, obviously we have some simplexity fans here...

    Just because a company does business with Walmart doesn't mean they are beyond a question. My concern was with credit card security... Why disregard and detract from that subject so dismissively?

    All I did was raise a valid question because I rarely even use my debit card and the coincidence was interesting to say the least!
    07-31-2013 01:59 PM
  16. tpperlman's Avatar
    All I did was raise a valid question because I rarely even use my debit card and the coincidence was interesting to say the least!
    This just now came in too from Lifelock...

    We have detected some of your personal information on black market websites. This could mean someone is trying to sell or buy elements of your identity.


    I know credit card numbers get stolen every day, but this is getting scary... Still want an answer as to who at simplexity is able to access credit card info.
    07-31-2013 02:09 PM
  17. navidee's Avatar
    This just now came in too from Lifelock...

    We have detected some of your personal information on black market websites. This could mean someone is trying to sell or buy elements of your identity.


    I know credit card numbers get stolen every day, but this is getting scary... Still want an answer as to who at simplexity is able to access credit card info.
    Holy **** man...that totally blows.
    07-31-2013 02:20 PM
  18. TemjinC's Avatar
    This just now came in too from Lifelock...

    We have detected some of your personal information on black market websites. This could mean someone is trying to sell or buy elements of your identity.


    I know credit card numbers get stolen every day, but this is getting scary... Still want an answer as to who at simplexity is able to access credit card info.
    Sounds like your computer is compromised, I wouldn't use it again until it is reformatted.
    07-31-2013 02:22 PM
  19. webdave's Avatar
    Sounds like your computer is compromised, I wouldn't use it again until it is reformatted.
    Either that or your card may have been skimmed. Your information does not show up on "black market" sites overnight. It may have been compromised a week or months ago.
    07-31-2013 02:26 PM
  20. webdave's Avatar
    PPS... who is Simplexity anyway? Do customer Service reps have access to credit card info? I trust Microsoft, but wish I had known earlier that it wasn't actually MS who did fulfillment on phone orders. Next time, local MS Store it is. I am sooo bummed! Luckily the mortgage isn't due tomorrow being the beginning of a new month!
    This is printed at the very top of the checkout screen:

    The Microsoft Store mobile phone site at http://phones.microsoftstore.com and its services are provided by Simplexity, LLC. Products on the site are offered for sale subject to Simplexity’s Terms of Purchase. Simplexity may share your information with Microsoft and your chosen carrier. Microsoft will use your information consistent with its Privacy Statement. Your carrier will use your information consistent with its privacy policy, which you can review by clicking on the Terms & Conditions link for your selected carrier at the bottom of this page
    07-31-2013 02:26 PM
  21. tpperlman's Avatar
    Sounds like your computer is compromised, I wouldn't use it again until it is reformatted.
    Thanks for the advice. I guess it was just coincidence after all since I have every precaution in place from firewalls to AV up the wazoo as an IT professional.

    Signing off on this thread. Guess it was a successful launch after all... my most sincere apologies to anyone I may have upset.
    07-31-2013 02:33 PM
  22. prjkthack's Avatar
    This just now came in too from Lifelock...

    We have detected some of your personal information on black market websites. This could mean someone is trying to sell or buy elements of your identity.


    I know credit card numbers get stolen every day, but this is getting scary... Still want an answer as to who at simplexity is able to access credit card info.
    You really aren't going to get very useful answers here. You should probably call your bank, Microsoft Store, and Simplexity to see whats going on (if they have any involvement).

    Simplexity | Wireless eCommerce Platforms | Loyalty Programs | MVNO
    giffis likes this.
    07-31-2013 02:35 PM
  23. cliac's Avatar
    With this promo code and gift card got Surface and Lumia 1020 for $450. I have no more complaint about the delay..... I am happy that it got delayed. BTW, I purchased the phone from MS store on FRIDAY itself.
    That is really a good deal. But I was told that the $50 gift card received from MS store when ordering the phone is for in store use only - cannot be used online. And the $150 credit should be for online only, right? How can you combine them?

    I used my $50 for a 64GB micro SD card. Have not had idea what to buy with the $150 yet. I got my surface pro in April so I don't need another one. Probably I will wait a while and see if there is any nice case for 1020 becomes available.
    07-31-2013 02:58 PM
  24. giffis's Avatar
    That is really a good deal. But I was told that the $50 gift card received from MS store when ordering the phone is for in store use only - cannot be used online. And the $150 credit should be for online only, right? How can you combine them?

    I used my $50 for a 64GB micro SD card. Have not had idea what to buy with the $150 yet. I got my surface pro in April so I don't need another one. Probably I will wait a while and see if there is any nice case for 1020 becomes available.
    Sorry, I forgot to mention 10% discount for .edu mail id's. my friends kid got that for me.
    07-31-2013 03:37 PM
  25. drtek's Avatar
    I don't know why you would think there would be a headache from using the code. They sent you a code. You can use the code. There was ZERO terms and conditions around that code. I do a lot of work for an online company and we ALWAYS include terms and conditions if we send out a code like this for any reason. There can't be any strings attached to the code because there wasn't any in the email. Enjoy the code or give it to someone you know that isn't doing so well but still needs something from the microsoft store.
    On the code I received there WERE conditions. Especially the one saying that it could not be used in their phone store.
    07-31-2013 03:44 PM
612 ... 2021222324 ...

Similar Threads

  1. Replies: 3
    Last Post: 07-18-2013, 03:42 PM
  2. MS Store and Camera Grip Colors
    By si49 in forum Nokia Lumia 1020
    Replies: 1
    Last Post: 07-18-2013, 10:49 AM
  3. Today firmware updates for lumia 920
    By brmbjn in forum Windows Phone 8
    Replies: 1
    Last Post: 07-18-2013, 05:10 AM
  4. Usable space for Lumia 925 (T-Mobile USA version)
    By bryantest in forum Nokia Lumia 925
    Replies: 1
    Last Post: 07-17-2013, 11:51 PM
  5. Weight of Lumia 1020 + wireless charging cover
    By simbadogg in forum Nokia Lumia 1020
    Replies: 1
    Last Post: 07-17-2013, 11:11 PM
LINK TO POST COPIED TO CLIPBOARD