Well... Before I begin let me just say as a precursor, I have the worst luck when it comes to buying new things. That being said, today was awful. Got to the Microsoft store about ten after it opened and inquired about the incentives to buy the Lumia 1020, was told both the grip was free and a 50 dollar card would be issued. Awesome.
Started the process. As soon as they started porting my number I was told it was either the grip or the 50. That sucks but whatever, my 3 yr old is acting up and my wife is getting stressed.
TWO hours later as im literally walking the person through the process on computer and repeating that I think somethings wrong because the options are looking like im setting up a new account and not just adding a line they call att and find out we have to start over...At this point I want to leave but I can't because my number is now ported and has to be released so I have to sort this out even though now the wife is irritated, my son is irritated, I'm irritated, here is no time left to do anything else but drive back cause I got to work.
Finally I'm told that because it was so long I would be given the deal they said it was when I walked in. So I'm thinking ok cool but I gotta go because I have to work at three and still have a hour and a half drive. Pay, grab my receipt and walk out. Get home and discover I was charged 50 dollars for the card and then 50dollars was taken off my bill.
So I really didn't get fifty dollars off. STUPID. The phone is kinda disappointing because there is dust under screen and lens (I'm a bit of a perfectionist in those specific areas but the screen dust is a big noticeable piece). I'll probably just return it and buy it outright when the price goes down a bit. The materials look top notch though.
Oh and the speaker grill is crooked so it doesn't sit straight, no biggie just hope dust doesn't creep in.