02-22-2014 09:00 PM
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  1. SKFlynn's Avatar
    Just an update, spoke with AT&T customer service who gave me a 20 digit pin to unlock when placing a new (non-AT&T) sim in the 1020. I explained to them that I bought the 1020 and was very explicit that I would need to use out of country, as I was traveling in less than 1 month. If you get push back ask for the retention department, especially if you are within the 14 day period.
    07-31-2013 12:26 PM
  2. webdave's Avatar
    Just an update, spoke with AT&T customer service who gave me a 20 digit pin to unlock when placing a new (non-AT&T) sim in the 1020. I explained to them that I bought the 1020 and was very explicit that I would need to use out of country, as I was traveling in less than 1 month. If you get push back ask for the retention department, especially if you are within the 14 day period.
    Did it work and did the 1020 accept the other SIM?
    07-31-2013 12:27 PM
  3. illestChronicle's Avatar
    Did it work and did the 1020 accept the other SIM?
    I too have just got off the phone with an AT&T rep who gave me an unlock code.

    LastBattle likes this.
    07-31-2013 01:14 PM
  4. PLGomez's Avatar
    Badass! Are you an AT&T customer or did you purchase the phone full price?
    07-31-2013 01:30 PM
  5. PLGomez's Avatar
    Also, are you in a refarmed area, because you are only on Edge?
    07-31-2013 01:31 PM
  6. coteganut's Avatar
    OMG! I got the code too from the att rep, and it works.
    07-31-2013 02:16 PM
  7. OliverK's Avatar
    I'm I'm the Uk. I have a 1020 but its locked.... Can anyone help me get it unlocked? I am not a AT&T customer so I can't exactly call them!
    07-31-2013 04:08 PM
  8. SKFlynn's Avatar
    Call their customer Service Number.. you don't have to be a current AT&T customer in order to get an unlock code

    General Eligibility Requirements for Unlocking All AT&T Mobile Devices
    AT&T will unlock an AT&T Mobile Device under the following circumstances:
    The person requesting the unlock must be one of the following:
    a current AT&T customer a former AT&T customer who can provide the phone number or account number for the account The AT&T Mobile Device was designed for use on AT&T's network. The AT&T Mobile Device has not been reported lost or stolen.

    This does not guarantee that they will unlock it, however you are not required to be an active AT&T customer to request an unlock
    07-31-2013 05:02 PM
  9. SKFlynn's Avatar
    I'm I'm the Uk. I have a 1020 but its locked.... Can anyone help me get it unlocked? I am not a AT&T customer so I can't exactly call them!
    https://www.att.com/deviceunlock/client/en_UK/
    07-31-2013 05:03 PM
  10. coteganut's Avatar
    I am not a att customer either (bought the phone off-contract), I even told the rep that when I called. Im using tmobile, after unlock, voice and 4g(USA) data both work just fine.
    07-31-2013 05:14 PM
  11. jaytee0401's Avatar
    I am not a att customer either (bought the phone off-contract), I even told the rep that when I called. Im using tmobile, after unlock, voice and 4g(USA) data both work just fine.
    I take it that you don't have the wifi calling feature working, correct?
    07-31-2013 05:16 PM
  12. OliverK's Avatar
    I get a "this device can not be unlocked" message

    Can one of you amazing guys call up on my behalf and tell them that its your phone and get it unlocked if I give you the IMEI?

    We know it can be done on the phone... Please!!!
    07-31-2013 05:33 PM
  13. PLGomez's Avatar
    Message me the IMEI.
    OliverK likes this.
    07-31-2013 06:08 PM
  14. illestChronicle's Avatar
    Badass! Are you an AT&T customer or did you purchase the phone full price?

    Also, are you in a refarmed area, because you are only on Edge?
    Not an AT&T customer, I bought it outright. I called AT&T told them I bought it from the store off contract and the lady asked for the IMEI and then gave me the code.
    07-31-2013 06:22 PM
  15. illidanx's Avatar
    Not an AT&T customer, I bought it outright. I called AT&T told them I bought it from the store off contract and the lady asked for the IMEI and then gave me the code.
    you must have really sweet voice :D
    07-31-2013 07:00 PM
  16. qu3st's Avatar
    Just did the online chat and got the unlock code.
    07-31-2013 08:33 PM
  17. bilieu's Avatar
    I wanna lets you guys know, i also got the unlock code and it is working for me. I went to windowstore today with my wife and bought Nokia 1020 and they gave me free camera grip + $10 to use in App store:). We was just try to see if we could get the unlock code, because the IMEI # is outside the box so we can return it as long as we dont open the box. I can't believe i got the code right after i got the phone, i was speechless. You guys should try the same way we did, I dont know if they still give you free camera grip or not but no hurt for trying. Good luck!
    08-01-2013 02:05 AM
  18. rmichael75's Avatar
    I think the exclusivity period might be very less for 1020 to ATT that's why it is not that much subsidized and it is being unlocked as well.
    08-01-2013 02:12 AM
  19. OliverK's Avatar
    I spent an hour on the phone to the US to AT&T and they
    Said you guys are all lying and that it can't be unlocked for 90 days!!!

    I'm so annoyed. I have a phone I can't use.

    I just want this fixed!
    08-01-2013 09:05 AM
  20. rhewes's Avatar
    I just called support (I bought the phone full retail w/out an AT&T account at a physical Microsoft store) and they just gave me the unlock code. The phone pulled up a 4G (refarmed) signal in my house on T-Mobile. Thanks for getting the word out on calling support. Now I can use it overseas next week. I am so happy, that's one less device to bring (my camera...).
    08-01-2013 09:06 AM
  21. OliverK's Avatar
    Can you please tell me the number you called?

    And if you ever had an exciting AT&T account?
    08-01-2013 10:39 AM
  22. OliverK's Avatar
    I'm very pissed off now. I've spent about $100 on calls to get an unlock code and they say no not for 90 days and they
    Are lying to me.
    08-01-2013 10:41 AM
  23. John20212's Avatar
    I'm very pissed off now. I've spent about $100 on calls to get an unlock code and they say no not for 90 days and they
    Are lying to me.
    $100 for calls to the US? try to put 10gbp on skype and call ATT from your PC, it is a lot cheaper that way.
    08-01-2013 10:57 AM
  24. fjbeiderbecke's Avatar
    I just called support (I bought the phone full retail w/out an AT&T account at a physical Microsoft store) and they just gave me the unlock code. The phone pulled up a 4G (refarmed) signal in my house on T-Mobile. Thanks for getting the word out on calling support. Now I can use it overseas next week. I am so happy, that's one less device to bring (my camera...).
    What about LTE? Are you in a T-Mob LTE area and do you get the LTE?
    08-01-2013 11:34 AM
  25. flong4's Avatar
    Me too! I've driven almost one hour to the Microsoft store to buy my 1020 and that ******* ATT don't give me the unlock code. I've made MANY phone calls these days to ATT and some of the rep. told me I WILL get the unlock code as soon as I purchase the phone in full retail price. They lied to me.
    I'm very pissed off now. I've spent about $100 on calls to get an unlock code and they say no not for 90 days and they
    Are lying to me.
    08-01-2013 11:38 AM
186 1234 ...

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