09-01-2014 05:25 AM
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  1. John20212's Avatar
    What do they mean by "the issues were already isolated"?
    I would email them again and ask them to clarify, because after reading their answer you posted I have no idea what they are talking about.
    08-03-2013 02:17 AM
  2. Yangstax's Avatar
    According to the Power Management specs of Lumia 1020, the maximum wifi browsing time is only 5.5 hours while L920 is 9 hours. The maximum wifi browing time of L925 is 7.2 hours and L728 is 7 hours. So the specs of L1020 has clearly indicated, for whatever the reasons, the internet browsing time is considerably worse than that of L920. If you do a lot of internet browsings L1020, you will see faster battery drain. The rest of specs for 3G talking, music playback and video playback are comparable. It looks like that you will have to live with this problem of L1020 in return for getting the great camera.
    08-04-2013 07:41 PM
  3. SwimSwim's Avatar
    The internet theory seems legit, I do notice browsing the web seems to take its toll on my battery life (I.e: using the WPC app to post on the forums).

    Meanwhile, my 1020's battery has held up stupendously this weekend at the amusement park, despite me constantly snapping pics and then editing them, as well as playing around on my phone.
    08-04-2013 07:56 PM
  4. redeyss's Avatar
    I also noticed bad battery life on day one of use. I killed the battery and charged it over night and the next day was good but third day was very good. As good or better than my 920.
    Edit: I didn't use here maps;)
    08-04-2013 08:09 PM
  5. sfiorito's Avatar
    My wife's 1020 is having HORRIBLE battery drain issues. It gets extremely hot and lasts about 4 hours. I've soft reset multiple times, disabled as much as I can, etc. I'll try a full hard reset tonight to see if it improves, otherwise it's going back. Too bad, I had really sold her on the 1020 but between the pre-order delay, wrong color camera grip, and now this she is none too happy. I've had a 920 since release so I know how to manage battery life, but hers is consistently bad. Hopefully its just defective.
    08-05-2013 11:26 AM
  6. GloriousGlory's Avatar
    My wife's 1020 is having HORRIBLE battery drain issues. It gets extremely hot and lasts about 4 hours. I've soft reset multiple times, disabled as much as I can, etc. I'll try a full hard reset tonight to see if it improves, otherwise it's going back. Too bad, I had really sold her on the 1020 but between the pre-order delay, wrong color camera grip, and now this she is none too happy. I've had a 920 since release so I know how to manage battery life, but hers is consistently bad. Hopefully its just defective.
    Was having similar issues as well on the first couple of days. Make sure you turn of double tap to unlock and glance/peek. I believe that's one big culprit to battery draining. Aside from that, if you go to the field test menu (##3282) and use 3g only that may or may not help, not sure if that was a factor for me.

    I'm easily getting 18-20 hours of battery life with normal use now.
    08-05-2013 02:31 PM
  7. sfiorito's Avatar
    yeah, I turned off glance, etc. Turning 4G off is not an option. I'm not going to pay money for a next-gen phone to then cripple it. I might as well give my wife an old flip phone that lasted days. Honestly a lot of these "solutions" are not at all. Can you imagine some non-technical user buying a new phone and having to hunt down all these settings?? Or explaining to them that this cool new phone that does all these things, but they need to be disabled because it'll turn the phone into a useless hand-warmer.

    I really want WinPhone and Nokia to do well, to have an alternative option. I enjoy the OS and the hardware, but they really need to get a combined software/hardware solution that properly resolves this. There's got to be a way for the OS to flag offending apps or services and at a minimum notify the user or suspend them to keep these issues from cropping up.
    greynightshirt likes this.
    08-05-2013 02:52 PM
  8. GloriousGlory's Avatar
    yeah, I turned off glance, etc. Turning 4G off is not an option. I'm not going to pay money for a next-gen phone to then cripple it. I might as well give my wife an old flip phone that lasted days. Honestly a lot of these "solutions" are not at all. Can you imagine some non-technical user buying a new phone and having to hunt down all these settings?? Or explaining to them that this cool new phone that does all these things, but they need to be disabled because it'll turn the phone into a useless hand-warmer.

    I really want WinPhone and Nokia to do well, to have an alternative option. I enjoy the OS and the hardware, but they really need to get a combined software/hardware solution that properly resolves this. There's got to be a way for the OS to flag offending apps or services and at a minimum notify the user or suspend them to keep these issues from cropping up.
    Has she used the phone down to a very low amount and recharged it yet? I also hear the first cycle is poor. Just a possibility
    08-05-2013 02:53 PM
  9. bikertomk's Avatar
    I initially had horrible battery life on my 1020 as well. I read the tip for the soft reset and did that, I also disabled double tap to wake. Ever since then, my battery life has been crazy good! I'll have to re-enable double tap to wake to see if that was really required or not.
    08-09-2013 10:52 AM
  10. tgr42's Avatar
    yeah, I turned off glance, etc. Turning 4G off is not an option. I'm not going to pay money for a next-gen phone to then cripple it. I might as well give my wife an old flip phone that lasted days. Honestly a lot of these "solutions" are not at all. Can you imagine some non-technical user buying a new phone and having to hunt down all these settings?? Or explaining to them that this cool new phone that does all these things, but they need to be disabled because it'll turn the phone into a useless hand-warmer.

    I really want WinPhone and Nokia to do well, to have an alternative option. I enjoy the OS and the hardware, but they really need to get a combined software/hardware solution that properly resolves this. There's got to be a way for the OS to flag offending apps or services and at a minimum notify the user or suspend them to keep these issues from cropping up.
    A lot of these "solutions" are based on ... shall we say ... incomplete understandings of what is actually going on. Also, different things have different impacts depending on each person's own circumstances. For example, if someone lives right next to a tower that only does 3G and is barely in range of a tower that does LTE, and the phone insists on using the LTE tower all the time, then disabling LTE may help that person tremendously. If you live right next to the tower that does LTE, disabling LTE may not be so helpful to you. It may in fact make things worse. I don't know if towers work this way exactly but you get the idea, right?

    Then you get people who change 5 things at once and have no idea which one (if any) had any effect on the problem, but they don't bother to then isolate which thing actually helped. They put themselves in a position where they aren't qualified to say which of those 5 things was helpful, if any, but then often do so anyway. Maybe with a disclaimer, maybe not.

    It's also difficult for people to accurately diagnose and correct issues that are intermittent and possibly dependent on various conditions. For example, I was getting good battery life until I ran HERE Maps, then I started getting huge battery drain until I restarted the phone. After that, battery drain was normal. So HERE Maps is screwing things up, right? Well, it sure seems like it, but my observations don't constitute 100% evidence of the truth of the situation. Maybe my battery discharge curve was just being non-linear. Maybe the battery level wasn't being reported correctly. Maybe something else behind the scenes happened when I ran HERE Maps that doesn't always happen the same way when running HERE Maps, and that was responsible for the problem. WHO KNOWS.

    I agree with you that OS and hardware vendors certainly don't seem to care to give end users any tools to help diagnose problems, and this is a big mistake. As technology has evolved and gone more mainstream, end users have been given less and less to work with. As a result we've become nearly powerless to understand and resolve all kinds of problems that would probably be super easy if only we had the tools we need. Sure, the overall experience is better when everything works as it should (no weird scary techie things to confuse people!) but with the complexity of these devices and the scale they're used on, it leaves the door open to producing a very large amount of frustration.
    greynightshirt likes this.
    08-09-2013 11:33 AM
  11. Anne Peltier's Avatar
    Mine worked fine for 5 days, then started going through the battery like it was going out of style. I did the usual trouble shooting, like shutting down all background services, Bluetooth, and wifi to no avail. Talked to ATT support and they are getting me a new one as there must be something that went wrong with either the software or hardware that couldn't easily be solved. It also started running hotter at that point, like it was doing a lot of processing. I was using 17% of battery/hr doing nothing. The phone was very impressive until that happened.
    08-09-2013 05:17 PM
  12. sfiorito's Avatar
    So, I finally managed to track down the issue. I was ready to reset it but instead I decided to backtrack all the things we set up. I noticed things improved once I removed one of her email accounts. I noticed that it wasn't syncing properly, even though the settings were correct. I had also noticed the mail app had locked up a couple times just trying to read messages. I think it was stuck trying to sync even though it wasn't working, but it gave no error message! So now, she's good getting an average of 5.3% discharge rate, averaging 10-12 hours of battery life! Again, I wish the OS could've just warned me that something was misbehaving! So now she's much happier with the phone, we just need to trade in the black camera grip for the yellow one she was supposed to receive!
    08-09-2013 08:03 PM
  13. SwimSwim's Avatar
    I'm still baffled as to how people are getting poor battery life. Aside from the first drain/charge cycle, my 1020's battery has been incredible. 20 hour battery life consistently. Perhaps some 1020s were shipped out with defective batteries?
    08-10-2013 12:14 AM
  14. Anne Peltier's Avatar
    As an update, I pulled the sim card to put in the old phone while getting ready to send it in and noticed that it had cooled down (ie the processor wasn't working hard). So I charged it back up and put the sim card back in to see what would happen and now it runs cool again and instead of a battery drain of 17%/hr, that same 17% lasted 12 hours. Obviously something was making the processor work very hard, but whatever it was released by doing that. Our other phone is a 920 with the same processor that we use the same way and we've never had an issue with that one. I know this doesn't solve the problem, but may shed some light on where to look for things that are making the processor work when it shouldn't be.
    08-10-2013 07:33 AM
  15. videian's Avatar
    I'm still baffled as to how people are getting poor battery life. Aside from the first drain/charge cycle, my 1020's battery has been incredible. 20 hour battery life consistently. Perhaps some 1020s were shipped out with defective batteries?
    Mine has been quite good as well, when I first got it, about three weeks ago, it was equal to iPhone 5 or gs4 (have owned both). Now it surpasses them both.
    08-10-2013 09:09 AM
  16. Alex Rodriguez Jr.'s Avatar
    That system status is so arbitrary & so reliant on the last 2 minutes of use, that its useless. You can drain 10% using the phone for an hour, it'll say X amount of time. Go into a meeting, don't touch your phone, & it'll triple. Don't go by that, go by real life use. Also, its fairly obvious the battery will drain faster when the phone is being used.
    08-10-2013 09:28 AM
  17. shadyghost's Avatar
    I can affirm that each phone must have different battery performances. I exchanged my phone due to heat problems and dust under the lens and screen and now the phone I have barely lasts 5 hours under decent use. My prior one lasted more than a day. I swear I must have the worst luck on the planet. Now I have less dust under the lens, no dust under the screen, excellent call quality but a crap battery. I've tried restarting, reinstalling sim turning off everything etc. Next I will hard reset. I doubt that will work though. Today is my final day in the 14 trial period to, so it looks like refurbished from here on out. YAY.
    08-10-2013 11:20 AM
  18. B1zzle's Avatar
    I can affirm that each phone must have different battery performances. I exchanged my phone due to heat problems and dust under the lens and screen and now the phone I have barely lasts 5 hours under decent use. My prior one lasted more than a day. I swear I must have the worst luck on the planet. Now I have less dust under the lens, no dust under the screen, excellent call quality but a crap battery. I've tried restarting, reinstalling sim turning off everything etc. Next I will hard reset. I doubt that will work though. Today is my final day in the 14 trial period to, so it looks like refurbished from here on out. YAY.
    how are you getting dust in these places? do you live in the dustbowl? i see no way for this build to get dusty in said places.

    on another note

    my battery life is weird, one day it lasts forever, the next its 50% gone midday at work doing the same things the day prior sittinng on my desk which equates to not using it much.
    08-10-2013 09:06 PM
  19. EchoRedux's Avatar
    I've gotten about a day and a half (38 hours) consistently since I bought it. Casual to moderate use.
    08-10-2013 09:25 PM
  20. shadyghost's Avatar
    how are you getting dust in these places? do you live in the dustbowl? i see no way for this build to get dusty in said places
    .
    "I" am not getting dust into said places, so the fact you can see no way for this build to get dusty (being the build quality expert you seem to be) is irrelevant. The phones have the dust built into them which means the quality control standards are not up to my desired levels, and considering I just dropped a premium for this phone I don't find my desire to not have particles of dust inside the only reason I bought the phone unreasonable.

    As far as the debris between the glass and the lcd panel, this is by no means a new or shocking problem. I can probably find small particles in nearly every phone if I looked hard enough, it just becomes annoying when they are big enough to block parts of text on the screen. Speaking of screens, I just noticed something that sheds some light on the splotchy dark spots that I will be posting in the bugs and defects for anyone interested. Cheers.
    B1zzle likes this.
    08-10-2013 11:17 PM
  21. Quinlan00's Avatar
    I have fine battery life and I use things like the glace/peek stuff. One common practice I do is that whenever I use a GPS app or any HERE (Nokia) app, I reboot the phone. If I do that, I haven't been really having any difficulty.
    08-12-2013 08:48 AM
  22. bkydcmpr's Avatar
    I'm having a terrible battery drain right now. Just 2 days ago I had my best record for 2 days and 16 hours without charging, but now the battery drained from 33% to 18% in 41 minutes! What's going on Nokia? Why is it so inconsistent? I have the same background tasks (3 of them) running as 2 days ago! Never seen anything like this with my old Focus S in 1 and half years.
    08-12-2013 04:15 PM
  23. chocka's Avatar
    I had battery issues for the first few days. The phone was getting hot and will lose the charge in 10 hrs. I found that changing the email sync setting every 15 mins did the trick. By default it was set to continuously scan for incoming emails.
    08-12-2013 04:30 PM
  24. AllanUSC's Avatar
    My battery problem is a little different than the draining problems reported here.

    I've noticed some strange battery charging issues a couple of times.

    Usually I plug in my phone's charging cable and from a 50% charge, a couple of hours later, it's at a 100% charge.

    However, a couple of times, after more than two hours, it seems stuck at 95%. Then last night I plugged in my phone at a 50% charge and went to sleep. A full EIGHT hours later it was only at 74%.

    I left the phone plugged in and checked the battery settings and verified that it was at 74%. Battery saver has never been on for this phone. I didn't change any settings and left the phone alone. An hour later I checked again and the phone was at 100%.

    Does anyone have any idea of what's going on here? Why does the phone seem to charge so inconsistently? Are there any settings I can change to fix this?

    Any information would be appreciated.
    08-12-2013 08:47 PM
  25. thegeekybeng's Avatar
    Hi guys,
    I am a fellow Lumia 1020 user from Singapore. Bought the phone from Negri Electronics recently. After a 04 days of usage, I had experience the sudden overheating of the phone and intense drain of the battery from 100% to 30% in just under 3 hrs. Initially I put it as the network chip as being non-compatible with Singapore's LTE network due to different bandwidth ... but however, as I brought the phone on a short holiday from the 05th day to 09th day of owning it, i had it on Flight mode most of the time and only used the camera for photography however the problem still persisted. So much so that I totally gave up on using it even as my GPS in the rental car that I have gotten and stuck on with crappy Google Maps on the spare Xperia Z i brought as a tethering device.

    This is my 10th day of using this phone and I must say, I am thankful for all your information that I found here. I do think that some of the AMBER features are the culprit behind as right now I can feel the phone's immediate cooling of temperature after I had switched off the GLANCE and DOUBLE-TAP to wake up.

    If anyone else has other things to add, it would be delightful.

    Many thanks,
    From Singapore.
    08-14-2013 07:09 AM
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