1. Goobers's Avatar
    I am having issues with my 2-week old Lumia 1020 when taking photos or video. The image constantly shakes and is very noticeable when I zoom in on a subject. While the photos come out almost perfectly fine, the video results are shaky and there's nothing I can do about it. I have the same issues when the camera grip is mounted to a tripod.

    Video shake when zoomed in:


    Video shake when unzoomed:


    Before I try to get a replacement, has anyone else experienced this at all?
    08-16-2013 01:59 PM
  2. tgr42's Avatar
    Someone else in this forum had the same exact problem. Your phone is busted. :( You should arrange an exchange as soon as possible.
    08-16-2013 02:31 PM
  3. Goobers's Avatar
    Went to the Microsoft Store nearby and they replaced my phone no questions asked. They were shocked when I showed them the two videos I linked above; first time a few of the employees in the store had seen a busted image stabilizer like that.

    No hassle replacement. No complaints for their excellent service!
    tgr42 likes this.
    08-16-2013 05:20 PM
  4. robstunner's Avatar
    Dude why does it sound like you have the phone taped to a weed whacker?
    08-17-2013 08:44 PM

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