1. jumped ship's Avatar
    Hi guys,
    Just recently did the whole shebang ...bought my nokia 1020 at the microsoft store and unlocked on t-mobile (still works called twice to get the unlock code right over the phone)...everything is setup great however I feel like a total noob being a switcher from IOS and for some reason have my mail setup in settings but the Mail tile is nowhere to be found on my screen! It is totally gone, I have searched and searched and feel like there is a really easy answer to this. Can someone please help me out? Any other tips or tricks would be awesome too. Thanks
    09-16-2013 08:36 PM
  2. HeyCori's Avatar
    From the home screen swipe to the right > scroll down to the email icon > long press to pull up the menu > Pin to Start
    09-16-2013 08:47 PM
  3. jumped ship's Avatar

    Thank you for this tip. I tried doing so but unfortunately it is not there all together. If i do a factory reset, is that going to ruin my status? I unlocked the phone from att and my understanding is you only have so many tries to unlock it before its tied to their network (using t-mobile). I want the mail tile but I am seriously concerned that it may affect my unlocked phone. Any ideas?
    09-21-2013 10:49 AM
  4. john ilchef's Avatar
    Resolved issue, if you have deleted the email account you configured (by mistake somehow which was the case with the client i was assisting) the mail tile will dissapear. Once i configured the clients email account again under (settings) then (email + accounts) a mail tile was created on the home screen and emails worked fine. Hope this helped.
    11-25-2015 12:02 AM

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