1. rachel_lee87's Avatar
    Hi everyone. I recently got myself the nokia lumia 1020 after seeing and hearing about the camera on it. Well, I'm disappointed with the photos after transferring them to my computer and I am wondering if I am only getting the 5 mp shots off of the phone. I have a mac, and so I downloaded the Windows Phone app onto the computer so that I can hook my phone up via USB and take the photos off. When I take them off, they are grainy when you zoom in a couple of times. They also only appear to be, on average, 2mb in size. It seems to me that the full sized photos would take up more space than that, or am I wrong? I see photos like this one - http://cdn.conversations.nokia.com.s...3/07/bokeh.jpg that are taken with the lumia 1020, and when you zoom in on that photo it is still very clear not to mention the photo is huge. I have not gotten this with any of my photos. Can someone please give me some advice...
    09-23-2013 10:41 PM
  2. bikertomk's Avatar
    I've had to navigate to my 1020's pictures folder and manually copy the photos with "highres" in the name. It doesn't auto sync them, at least in Windows desktop it isn't.
    09-23-2013 10:43 PM
  3. rachel_lee87's Avatar
    I've had to navigate to my 1020's pictures folder and manually copy the photos with "highres" in the name. It doesn't auto sync them, at least in Windows desktop it isn't.
    How is it that you do that? I don't see an option or a folder at all. Is this because I have a mac and have to use the windows phone app on the mac to sync the photos? Even when not auto syncing them, if I click on "browse device" only the individual files show up and none of them are larger than 2mb...
    09-23-2013 10:51 PM
  4. Darren Lay's Avatar
    Check your settings in the Pro Cam app. Make sure it is set to capture JPEGs at 5MP & 34MP. If that is set, then you connect to your computer using USB, browse the folders and find the Pictures Folder - > Camera Roll. You should see the low res picture and then the high res duplicate right next to it. It should read (file name)_Pro_highres.
    09-23-2013 11:00 PM
  5. rachel_lee87's Avatar
    Check your settings in the Pro Cam app. Make sure it is set to capture JPEGs at 5MP & 34MP. If that is set, then you connect to your computer using USB, browse the folders and find the Pictures Folder - > Camera Roll. You should see the low res picture and then the high res duplicate right next to it. It should read (file name)_Pro_highres.
    I have it set on 5mp & 34 mp, and when I upload the photos to AT&T locker they are around 12mb in size, so it's just the issue of getting them from my phone to my computer at that same quality....
    09-23-2013 11:04 PM
  6. rachel_lee87's Avatar
    This is what it looks like when I try to sync, because I have to use this app since I have a mac. I see no photos with "high res" in the title... screen-shot-2013-09-24-12.05.27-am.png
    09-23-2013 11:06 PM
  7. JaimitoFrog's Avatar
    This is what it looks like when I try to sync, because I have to use this app since I have a mac. I see no photos with "high res" in the title... Click image for larger version. 

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    have u checked ur camera settings? make sure capture mode is 5mp + 34MP or 38MP is selected
    09-23-2013 11:12 PM
  8. Darren Lay's Avatar
    09-23-2013 11:12 PM
  9. rachel_lee87's Avatar
    have u checked ur camera settings? make sure capture mode is 5mp + 34MP or 38MP is selected
    Like I said earlier to Darren Lay, I have it set on 5mp & 34 mp, and when I upload the photos to AT&T locker they are around 12mb in size, so it's just the issue of getting them from my phone to my computer at that same quality....
    09-23-2013 11:22 PM
  10. Darren Lay's Avatar
    09-23-2013 11:23 PM
  11. rachel_lee87's Avatar
    that worked! got the app from the nokia site. thank you so much!
    09-23-2013 11:34 PM

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