1. Roger Donald1's Avatar
    Hope someone can help. I just got the 1020 as an upg from the 920. I can access the 920 camera roll via sky drive but none of the videos I took with the 920 are playing on the 1020.

    The error message is " Sorry, we can't play this file on your phone." Close

    Why not I say? Help!
    10-13-2013 05:01 AM
  2. luk3ja's Avatar
    Very strange... I also get the same message trying to play a 925 video on a 520
    10-13-2013 08:18 AM
  3. Tech friend's Avatar
    I can access the 920 camera roll via sky drive but none of the videos I took with the 920 are playing on the 1020.
    Does that proposal work for you?
    10-13-2013 09:09 AM
  4. luk3ja's Avatar
    Does that proposal work for you?
    what proposal?
    10-13-2013 08:34 PM
  5. Tech friend's Avatar
    what proposal?
    That one from Vadim Piel:

    There might be a conflict between your cloud collection and the videos on the phone, could you go to Music, settings, and switch off the cloud sync.
    Restart the phone and see if the videos work.
    Hope this helps!
    10-13-2013 08:39 PM
  6. Tech friend's Avatar
    A simple Google search for e.g.

    Sorry, we can't play this file on your phone
    may also help to find the solution to that issue (saying that because there seem to be various reasons possible causing that problem).
    10-13-2013 09:35 PM

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