12-19-2013 10:10 PM
26 12
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  1. Duvi's Avatar
    And my screen is finished!


    Screen not only has a crack diagonally down the screen, but the bottom right and the top left is missing!

    I'm kind of hurt. Do I place an insurance claim... or just forget about it and wait for the next Lumia.
    10-13-2013 08:17 PM
  2. mjrtoo's Avatar
    We don't know man, do what you want. 😊
    antiochian2010 likes this.
    10-13-2013 08:20 PM
  3. mase123987's Avatar
    Buy a used 520 and what for the new releases.
    Duvi likes this.
    10-13-2013 08:24 PM
  4. Dave Blake's Avatar
    We need pictures so we can better share your pain. Do the insurance claim Brow. It will be a while before you get a shot at a phone with a camera like that. Get the next Gen Nokia for sure but you have to keep a 1020 it's a one of a kind device
    10-13-2013 08:26 PM
  5. metalchick719's Avatar
    Ugh... So sorry to hear it.
    Duvi likes this.
    10-13-2013 10:09 PM
  6. montsa007's Avatar
    If you have an insurance, better file for a claim, pain in bum to live with a cracked phone specially when you pay for your insurance.
    Duvi likes this.
    10-14-2013 05:37 AM
  7. Duvi's Avatar
    Buy a used 520 and what for the new releases.
    I have the 920 and 900 to fall back on, but sheesh! It was a freak accident, the way it happened.
    10-16-2013 10:14 PM
  8. Tre Lawrence's Avatar
    I have the 920 and 900 to fall back on, but sheesh! It was a freak accident, the way it happened.
    Sorry to hear, D... you're the last person I'd want something like this to happen to...
    Duvi likes this.
    10-16-2013 10:16 PM
  9. benxiaolinren's Avatar
    Sorry to hear that.
    You are not the last person.
    It happened to me 3 days ago. First ever drop, the screen shattered. My heart was cracked at the same time. Only used the 1020 for a month so far.
    My 920 dropped few times before, never had anything happened to it. But 1020 is just too weak.
    I didn't buy the device protection plan, so I just ordered a screen from ebay for $170 :_( to replace it myself.

    Sorry to hear, D... you're the last person I'd want something like this to happen to...
    11-10-2013 04:58 PM
  10. John20212's Avatar
    If you have insurance, why wouldn't you claim it and get it repaired? Isn't that the whole point of having insurance?
    11-10-2013 05:07 PM
  11. Cache's Avatar
    That blows. My 1020 fell at least 5 feet onto hard concrete, not a scratch on it. But I learned my lesson and now I wear mine around my neck with some parachute cord attached to the wrist strap lanyard. Won't be dropping this one again.
    Technoloay and jenia90 like this.
    11-10-2013 06:05 PM
  12. Ma Rio's Avatar
    Pics, also try to get the most out of insurance.
    11-10-2013 06:13 PM
  13. skstrials's Avatar
    If you have an insurance plan, of course place a claim!

    Also, get an Otterbox case next time :D
    11-10-2013 08:12 PM
  14. roadcabe's Avatar
    same happened to me. one drop, spiderweb. it's a lottery sometimes, can't win em all!
    11-10-2013 10:09 PM
  15. Laura Knotek's Avatar
    I have the 920 and 900 to fall back on, but sheesh! It was a freak accident, the way it happened.
    Ugh! That's horrid.
    11-10-2013 10:28 PM
  16. poken1151's Avatar
    Sorry to hear! But what kinda fall caused that damage? I know sometimes it's not what it falls on but what angle the device/screen hits it... Any pics?
    11-10-2013 10:54 PM
  17. sdc1's Avatar
    We don't know man, do what you want.
    I don't understand this attitude, no need for it at all.

    Bad luck with the drop, I'd be gutted. Is the body damaged or is it just the screen?
    11-11-2013 02:43 AM
  18. liin's Avatar
    Sorry to hear! But what kinda fall caused that damage? I know sometimes it's not what it falls on but what angle the device/screen hits it... Any pics?
    Freak fall. All glass, including bullet proof ones, will crack if hit from its edge. This phone screen's edge is sealed within its metal housing. Probably a drop where the entire impact rest on just one point along the edge ( as opposed to distributed along the edge on flat ground ), like maybe on edge of concrete stairs. But housing can never be 100% perfect fit, there'll be a few spots where there's some 0.0002mm gap, so there's room for the housing to bend and hit the edge of screen. And maybe the drop hit one of those spots ( and only that spot, not along the edge ).

    In short, you don't have to worry about dropping this phone.
    11-11-2013 02:36 PM
  19. Deaconclgi's Avatar
    Wow...my friend dropped her less than a month old 1020....ONE DROP....screen shattered. Hmmmmmmmm......makes me wonder. I come from a long lineage of Nokia smartphones and my Nokia N8 has been dropped several times on tile and concrete, no screen protector or case and the screen is like new. That phone has Gorilla Glass, as in Version 1. I am surprised at the amount of one drop screen shatters, same spider web pattern on her screen.

    Something is fishy here....I have seriously never seen so many reports of cracked screens on Nokia's in one drop.....

    I always use my 1020 with the lanyard but now I am will have to be extra careful as I now know it wasn't just an issue with her phone.
    11-11-2013 03:51 PM
  20. the_passenger's Avatar
    Sorry to hear about that.
    You should have bought the $100 case (2 years warranty) from MS store. Best case I've bought. ;)
    11-11-2013 06:19 PM
  21. Pawlee's Avatar
    I thought gorilla glass was getting stronger? Maybe it's how it's integrated into the phone design and I suppose as screens get larger there's potential for them to get slightly weaker, because as said above I dropped my N8 a good few times, getting out of pocket and it went bouncing and was fine. Then with my 808 I dropped it at least 3 times, possibly more, it just bounced. I'm quite worried about the 1020 now. I have cased it up now so fingers crossed it'll be alright.
    11-12-2013 03:46 AM
  22. montsa007's Avatar
    Wow...my friend dropped her less than a month old 1020....ONE DROP....screen shattered. Hmmmmmmmm......makes me wonder. I come from a long lineage of Nokia smartphones and my Nokia N8 has been dropped several times on tile and concrete, no screen protector or case and the screen is like new. That phone has Gorilla Glass, as in Version 1. I am surprised at the amount of one drop screen shatters, same spider web pattern on her screen.

    Something is fishy here....I have seriously never seen so many reports of cracked screens on Nokia's in one drop.....

    I always use my 1020 with the lanyard but now I am will have to be extra careful as I now know it wasn't just an issue with her phone.
    I've yet to purchase that lanyard.
    11-12-2013 09:14 AM
  23. Duvi's Avatar
    Sorry to hear! But what kinda fall caused that damage? I know sometimes it's not what it falls on but what angle the device/screen hits it... Any pics?
    concrete... walking to work.
    11-17-2013 12:34 PM
  24. Shawn Magm's Avatar
    What's the cost to replace the screen? Maybe a good DIY project. Are there any youtube tutorials?
    11-17-2013 12:55 PM
  25. Great deal's Avatar
    I feel your pain...i dropped and smashed it 2 days after I got it!

    Anyways there is life at the end of the tunnel....how long you had it and which country you in?

    Check your bank....many offer mobile insurance if you upgraqde to their 'premium service' do that..upgrade, get it fixed then cancel the upgrade..simples! did that a few years ago with an iPhone i dropped, premium upgrqade was 17 for a month and that's all it cost me.

    Good luck
    11-17-2013 01:26 PM
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