1. K Raghu's Avatar
    Hi,
    I dropped my yellow Lumia 1020 and i have a broken glass and some dents in the body.

    i got it 40 days back. What are my options ?

    a) Send to Nokia for repair, will they do it ? appx how much will it cost.
    b) Buy glass and fix it? who are recomended dealers and thier website? i couldn't find a yellow glass.

    I had purchase through credit card with a contract so they offer some coverage upto max of $200 upon receipt of bills etc .

    any suggestion or tips welcome
    11-01-2013 08:34 AM
  2. rockstarzzz's Avatar
    Nokia won't fix your dents. May replace glass. If you are covered, get it repaired by Nokia. Fixing such a costly and beautiful phone yourself doesn't make much sense. If I was you, I would definitely take the official route.
    11-01-2013 08:45 AM
  3. Great deal's Avatar
    Who is your contract with? also check your bank - many banks offer phone insurance if you subscribe to their 'premier service' then you can cancel it as its monthly rolling
    11-01-2013 08:52 AM
  4. K Raghu's Avatar
    Hi Rockstarzzz,
    I have filed for a service request with them, i have had good experience in past with symbian phones first time sending for WP not sure how its gonna be.

    Regards
    K.R
    11-01-2013 09:00 AM
  5. K Raghu's Avatar
    Hi Great deal,
    I have done that as it was under contract and i paid only $200 for it i dont get the whole price of the phone... but there was a price drop from $200 to $0.99 i am taking benefit of both that may cover it :)
    Great deal likes this.
    11-01-2013 09:26 AM
  6. K Raghu's Avatar
    Hi
    I called up Nokia ,they directed me to Palco Cell Phone Repair - About Us i have dealt with these guys for symbian phones as well and the cost of replacemnt is repair charge for the Lumia 1020 screen replacement is $158 plus shipping/handling. seems good deal as i am giving it to the experts.

    Regards
    K.R


    Nokia won't fix your dents. May replace glass. If you are covered, get it repaired by Nokia. Fixing such a costly and beautiful phone yourself doesn't make much sense. If I was you, I would definitely take the official route.
    11-01-2013 10:48 AM
  7. Azmeer Sharipol's Avatar
    Hi Great deal,
    I have done that as it was under contract and i paid only $200 for it i dont get the whole price of the phone... but there was a price drop from $200 to $0.99 i am taking benefit of both that may cover it :)
    K, I also dropped my yellow 1020 and there are now two cracks as i have dropped it before this.
    I read and asked ATT CSR about the insurance claim, I would have to pay the $199 deductible which I think you meant by the $200.
    But how do you get the price drop to $0.99?

    Thanks!
    11-10-2013 10:47 AM
  8. K Raghu's Avatar
    Hi Azmeer,
    it was a offer for .99 was for a limited time, it may not be available now.


    K, I also dropped my yellow 1020 and there are now two cracks as i have dropped it before this.
    I read and asked ATT CSR about the insurance claim, I would have to pay the $199 deductible which I think you meant by the $200.
    But how do you get the price drop to $0.99?

    Thanks!
    11-26-2013 03:14 PM
  9. boswell88's Avatar
    Hi,

    I dropped my Nokia 1020 a few days back. I was told by a guy who works in a phone shop that if I get the screen replaced it will stop the phone working shortly after. This is an instrument to keep people buying new nokias apparently. Can anyone shed any light on this? I am in the UK by the way.
    08-26-2014 01:02 PM
  10. Ed Boland's Avatar
    I dropped my AT&T 1020 here in the U.S. And luckily had insurance on it. Paid the $199 deductable and they sent me a new (refurbished by Nokia) one within 24hrs. Then... About 3 weeks later, I dropped the new one!!! :( had to pay another $199 deductable (added to my monthly bill) and this time, they sent me a 1520 as a replacement. :)
    08-26-2014 01:07 PM

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