astroXP
New member
I just gave them the PayPal receipt and they told me that because I paid so much they will unlock it.. Maybe I just got lucky with the rep
Sent from my Nokia Lumia 1020 Tapatalk
Just for the record, you are from here the states and talked to AT&T, correct? If so, maybe you were just lucky indeed. I just spent 35 minutes talking with yet another representative and explained the whole issue and she insisted that in order to get the unlock code I'd need the owner's last four digits of the SSN; therefore the owner has to contact AT&T directly. How much did you pay by the way?
They said I would need to provide Proof of Purchase, and also the IMEI if it wasn't on the PoP. In my reply I said that I don't have a receipt because I bought it private, but here's the IMEI. The next email I received from AT&T was the unlock code. But again, I have a 920, not a 1020. They might be less strict with the 920 since it's a year old model.
Did you do all this via email or you first called and then you got the email?