06-06-2015 03:00 PM
41 12
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  1. Michael Glasser's Avatar
    When I start any camera app on my Lumia 1020 the picture is blurry if I'm pointing the camera at anything over 6 inches away or so. When I push the camera button in it attempts to focus. Sometimes it will focus on distant objects the way it should, but most of the time it does not and everything stays blurry. This happened after receiving the latest update(not sure what update version). I've tried reinstalling Nokia Cam but it does not fix the problem. I haven't tried resetting to factory setting yet because I do not wish to have to redo everything on the phone. If anyone has any suggestions it would be greatly appreciated.
    11-23-2013 11:47 AM
  2. PB_H's Avatar
    If this has been going on since you bought it or soon after, I would get it replaced. THE CAMERA is the 1020, without it it's just another Lumia,
    the other alternative is the dreaded factory reset.
    11-23-2013 03:24 PM
  3. alva wang's Avatar
    I think you only to wipe your phone.
    11-24-2013 04:13 AM
  4. Ali Assaedi's Avatar
    are u using, the default WP camera app?
    or nokia pro camera?
    or nokia camera?


    which ever app ur using, try to go to settings, and "reset defaults"..

    because ur describing a camera setting==> "macro shots"
    11-24-2013 06:09 AM
  5. alihansayin's Avatar
    I have lumia 1020 and same problem with me too. My wife has lumia 920 and when i compare them. lumia 920 focusing more better and more closer than lumia 1020. I think so some hardware or software problem with 1020.
    11-24-2013 03:42 PM
  6. Ultimateone's Avatar
    If you need to shoot something close, use the macro option, also with the Nokia camera you dont need to get up as close as you think do because of the "reframing". Everyone really needs to learn their phone and not just think its broken or has bad software.
    11-24-2013 04:24 PM
  7. Michael Glasser's Avatar
    I've tried Nokia Camera and the built in Camera app, both with the same issue.
    I've also tried resetting both apps to defaults to see if it would fix the problem also without success.
    I've also made sure that the camera is on auto focus and not macro mode.
    The camera has worked flawlessly since it was purchased which was about a month after its release and just started acting oddly after the latest update

    I'm thinking either I'll have to do a factory reset, which is unfortunate, or I'll have to flash the phone using Nokia Software Suite which I had to do to a Lumia 920 after GDR2 update caused issues with it.
    11-24-2013 08:29 PM
  8. blue1k's Avatar
    I have lumia 1020 and same problem with me too. My wife has lumia 920 and when i compare them. lumia 920 focusing more better and more closer than lumia 1020. I think so some hardware or software problem with 1020.
    That's because of the focal length of the Lumia 1020 lens. Doesn't mean it is inferior-it just isn't suited to close up macros as the 920
    11-25-2013 12:58 AM
  9. alihansayin's Avatar
    That's because of the focal length of the Lumia 1020 lens. Doesn't mean it is inferior-it just isn't suited to close up macros as the 920
    I mean i can take clear photo with 920 very closer without macro mode but same distance with 1020 its not possible. photo is blurry.
    11-25-2013 02:16 AM
  10. Ultimateone's Avatar
    I mean i can take clear photo with 920 very closer without macro mode but same distance with 1020 its not possible. photo is blurry.
    Did you even read what he posted?
    11-25-2013 10:31 AM
  11. PB_H's Avatar
    Sounds like a hardware issue, it's not always the "last update" it just so happens that....
    11-25-2013 01:36 PM
  12. Michael Glasser's Avatar
    So I just reset the phone to factory defaults and flashed it using Nokia Software Updater and the camera still has problems focusing on distant objects... Guess it's fairly safe to say it's hardware related.
    11-27-2013 09:27 PM
  13. Agustin Berisso's Avatar
    I'm having the same problem as you. Can't focus on anything over 10cm away. I've tried with both camera apps and all the different focus settings but I haven't been able to take one single shot on focus. Seems to be a hardware problem :(.
    11-28-2013 07:30 AM
  14. edoug's Avatar
    (Assuming you're in the US) what a lousy time to have that happen, the day of the biggest family holiday of the year!
    11-28-2013 07:33 AM
  15. PB_H's Avatar
    (Assuming you're in the US) what a lousy time to have that happen, the day of the biggest family holiday of the year!
    CAMERA anyone ?
    11-30-2013 02:31 PM
  16. quachhanthanh's Avatar
    I think this mistake relate hardware problem. So u should bring it to store and get the replacement.

    Sent from my Nexus 7 using Tapatalk
    11-30-2013 06:07 PM
  17. Michael Glasser's Avatar
    CAMERA anyone ?
    The Lumia 1020 is a camera with features of a phone haha
    12-01-2013 06:46 PM
  18. Michael Glasser's Avatar
    I'm having the same problem as you. Can't focus on anything over 10cm away. I've tried with both camera apps and all the different focus settings but I haven't been able to take one single shot on focus. Seems to be a hardware problem :(.
    Yep, that sounds nearly the same as my problem except it will sometimes focus on distant objects after about 4 tries. Really unfortunate that someone else has this problem. Have you dropped the phone at all?
    12-01-2013 06:48 PM
  19. edoug's Avatar
    CAMERA anyone ?
    I don't have a non-phone camera anymore because it generally only gathers dust.
    12-22-2013 01:10 PM
  20. Dxe316's Avatar
    I am having the same Focusing issue on my Lumia 1020 after updating to Update3+Black.

    I have tried both the Built-In Camera App & Nokia Camera and both will be focusing on something around 6 inches away.
    I can manually change it but generally my pictures are coming out blurry and to be honest, its an embarrassment to have the Lumia 1020 and take awful pictures.

    I am glad I am not the only one who is having a problem with this, but I'm sad that Nokia cant push out a single update (Amber & Black) without cause some awful glitch to their devices.
    12-23-2013 01:01 AM
  21. jeetu4444's Avatar
    I guess its a focus issue with the camera...i happens to me sometimes wen there is less light or clicking frm very far

    Sent from my Nokia 1020 RM-875_im_india_230 using Tapatalk
    12-23-2013 07:56 AM
  22. chmun77's Avatar
    I am having the same Focusing issue on my Lumia 1020 after updating to Update3+Black.

    I have tried both the Built-In Camera App & Nokia Camera and both will be focusing on something around 6 inches away.
    I can manually change it but generally my pictures are coming out blurry and to be honest, its an embarrassment to have the Lumia 1020 and take awful pictures.

    I am glad I am not the only one who is having a problem with this, but I'm sad that Nokia cant push out a single update (Amber & Black) without cause some awful glitch to their devices.
    Precisely, without the powerful camera, 1020 is just like another normal Windows Phone out there.
    12-23-2013 10:25 AM
  23. skavooviee's Avatar
    I recorded some live videos this weekend and almost all are blurring and some pictures too, as you said, this is embarrassment , I hope Nokia/Microsoft fix this with an update because It's a SW issue. B.R.
    03-06-2014 12:31 PM
  24. Crasstoe's Avatar
    I can focus fine with the latest updates from Nokia;


    You cannot focus any closer than 15cm, fact, that is due to the design of the lens.

    If you cannot focus (manually or auto) on an object more than 15cm away then you have a hardware problem, NOT a software problem, and you will need to take your phone to a store to be checked/repaired/replaced.
    gpobernardo likes this.
    03-07-2014 06:48 AM
  25. Spider-Mic's Avatar
    I am not sure about the reason for the blurred pictures I got out of my Nokia 1020, but after repair it works fine. I tried to find out what was going on with camera. It auto-focusses to the sharpest point and than back to blurry. Strange! As I tried manual focus in Nokia Pro camera I wonder why infinity wasn't infinity. A bit befor you reach the infinity position on the slider the picture was sharp. On the infinity position the picture came out unsharp. After repair with a new camera everything works as expected. Infinity is the sharpest position for landscape pictures and the autofocus do what he should do. Also the 2. microphone was defect. Nokia's final check could be better.
    03-10-2014 10:07 AM
41 12

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