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12-10-2014 04:19 PM
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  1. Cesar Tobias's Avatar
    Pictures shots from Nokia camera during daytime or normal shots is fine but when use with flash pictures most of the time under expose or complete dark. I notice the flash behavior, if camera flash fire twice the picture is fine but fire only once then the picture is totally dark. I already reset the phone twice but still the same.
    Anyone has this kind of problem?

    Sample Indoor Shots below:

    wp_20131105_09_59_32_pro.jpg
    Photo with Flash

    wp_20131105_09_57_45_pro.jpg
    Photo without flash
    Last edited by Cesar Tobias; 11-24-2013 at 07:39 AM. Reason: add sample picture
    11-24-2013 07:02 AM
  2. Himanshu Chowdhary's Avatar
    Pictures shots from Nokia camera during daytime or normal shots is fine but when use with flash pictures most of the time under expose or complete dark. I notice the flash behavior, if camera flash fire twice the picture is fine but fire only once then the picture is totally dark. I already reset the phone twice but still the same.
    Anyone has this kind of problem?

    i think when the flash fires twice its using the flash as well as focus light so the images are fine but when the flash fires ones then its just the focus assist light to help focus in dark(flash is not used ) so the image is dark,try increasing the iso level will help capture more light.
    11-24-2013 07:22 AM
  3. Cesar Tobias's Avatar
    i think when the flash fires twice its using the flash as well as focus light so the images are fine but when the flash fires ones then its just the focus assist light to help focus in dark(flash is not used ) so the image is dark,try increasing the iso level will help capture more light.
    Thanks "Himanshu" for your quick reply, I intended to use flash to increase the shutter speed and reduce the iso level but looking image sample above is very strange to me, it should not supposed to be dark that way.
    Himanshu Chowdhary likes this.
    11-24-2013 07:59 AM
  4. CarteBlanche's Avatar
    Have you checked that the flash is actually firing? Sounds like only your focus light is working and not the main xenon flash.
    11-24-2013 01:28 PM
  5. Cesar Tobias's Avatar
    Have you checked that the flash is actually firing? Sounds like only your focus light is working and not the main xenon flash.
    Thanks! "CarteBlance" i think you're right, only pre-flash is working but the main flash does not fire as shown on the exif data below.. What could be the problem? is it software or Hardware issue?

    exif.jpg
    11-24-2013 05:14 PM
  6. Cesar Tobias's Avatar
    Today i went to Nokia store and test their Lumia 1020 on the display, Tried the camera in auto flash even in force flash mode and it went off without fail.
    So i guest im the only one had this problem.. looking everywhere nothing found.
    11-25-2013 07:15 AM
  7. mmohn01's Avatar
    Have you tried resetting the camera settings or a master reset if the phone?
    11-25-2013 12:38 PM
  8. Cesar Tobias's Avatar
    Have you tried resetting the camera settings or a master reset if the phone?
    Yes! I did reset the camera setting to default already and reset to factory 3 times but still the problem persist even tried in Nokia pro cam or default camera. If it is Hardware problem why is it working on the first 3 or 4 shots? after that only preflash is working but the main flash failed to fire.
    11-25-2013 05:03 PM
  9. mmohn01's Avatar
    Time to go get a replacement then. This camera is way too awesome to deal with that.
    Himanshu Chowdhary likes this.
    11-25-2013 06:48 PM
  10. Cesar Tobias's Avatar
    Time to go get a replacement then. This camera is way too awesome to deal with that.
    Ya, sending in and see what happen ...
    11-26-2013 03:13 AM
  11. Mafiatounes's Avatar
    Had the same issue both led and xenon would not fire after a week flashed new software + hard reset did not help so just send it for repairs it takes a week approx. Now my 1020 is absolutely fine and working like it should.
    11-26-2013 08:21 AM
  12. Cesar Tobias's Avatar
    Had the same issue both led and xenon would not fire after a week flashed new software + hard reset did not help so just send it for repairs it takes a week approx. Now my 1020 is absolutely fine and working like it should.
    Can you shed me some info please how they repaired your 1020? mine still they trying to flash new rom thinking maybe only software problem.
    11-26-2013 12:07 PM
  13. Mafiatounes's Avatar
    I did not get any detailed info on what was repaired but on the repair form it said device reset, device software flash, function test, swapped components, software update, test ok.
    11-26-2013 06:00 PM
  14. Cesar Tobias's Avatar
    I did not get any detailed info on what was repaired but on the repair form it said device reset, device software flash, function test, swapped components, software update, test ok.
    Swapped components.. unknown? Did you sent L1020 to your Local Nokia store? or sent it abroad.. anyways, may i know your place,location?
    11-26-2013 06:27 PM
  15. Mafiatounes's Avatar
    Yes a unknown component to me, i am from Belgium myself the repair centre is in Germany for Europe, i am not shure where you have to send it from Manila.
    11-27-2013 01:49 AM
  16. Cesar Tobias's Avatar
    Yes a unknown component to me, i am from Belgium myself the repair centre is in Germany for Europe, i am not shure where you have to send it from Manila.
    I just sent it back to store where i purchased here in Manila, Did you pay for the repair or replacement of the parts of your L1020? i believed this is Factory defect issue ..
    11-27-2013 07:15 AM
  17. Mafiatounes's Avatar
    No you do not have to pay anything this issue is a defect not caused by the user so under warranty the cost is for the manufacturer in this case Nokia.

    Blasted From My Xperia Z1
    Cesar Tobias likes this.
    11-27-2013 09:20 AM
  18. Cesar Tobias's Avatar
    Thanks! still waiting for my L1020 ...
    Himanshu Chowdhary likes this.
    11-27-2013 05:39 PM
  19. Himanshu Chowdhary's Avatar
    did you got your device back ?
    12-05-2013 08:09 AM
  20. Mafiatounes's Avatar
    Normally it takes a week with shipment, Cesar Tobias please share your findings when you recieve your 1020.
    12-07-2013 08:01 AM
  21. Cesar Tobias's Avatar
    still waiting.. hopefully next week, Ya sure! i will post the findings here.
    12-07-2013 05:31 PM
  22. CarteBlanche's Avatar
    I got my device back within 3 days from service, Xenon flash completely working
    Cesar Tobias likes this.
    12-08-2013 04:39 PM
  23. Cesar Tobias's Avatar
    I got my device back within 3 days from service, Xenon flash completely working
    How did they fixed? Did they changed only the xenon flash?
    12-08-2013 05:22 PM
  24. CarteBlanche's Avatar
    I'm not sure, they didn't say. But it is the same handset, so I'm assuming so.
    12-09-2013 07:09 AM
  25. Cesar Tobias's Avatar
    My L1020 still not ready, they asked me to wait more ... but i refused, so i got my money back.
    12-10-2013 09:21 AM
35 12

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