12-11-2013 07:49 PM
35 12
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  1. spoonm's Avatar
    I've had my Lumia 1020 for about 5 days.
    The first time I turned it on(right out of the box) it had around 20% battery, which lasted for 50 minutes and the phone turned itself off.
    When I got home, I let it charge over night and turned off all the features I knew I wouldn't use, such as:
    • Double-tap to turn screen on.
    • Glance.
    • LTE/4G(3G chip, and there's no 4G yet where I live, plus I leave data off until I want to use it).
    • NFC.
    • Bluetooth(wasn't active, but just to add it here).

    The battery went from 100% to 70% after 3 hours idle. I set the e-mail to sync every hour, not to be constantly looking for e-mails. Battery got even worse.
    While idle, even with everything I know that drains the battery off, the phone simply goes 10%/hour, sometimes even worse. I then proceed to look for people with the same problem I have.

    I have heard the following:
    WhatsApp drains the battery, but if you uninstall it and install it again, it stops doing that.
    Kik Messenger must be draining the battery. Uninstall it.
    I soft-reset my phone and now I get outstandingly good battery life out of it.
    The first battery cycle is terrible. Once you let it discharge and charge to 100% it'll get better.
    I deleted one of my wife's e-mail accounts and it seems it consumes 1-3% of battery an hour, now.
    HERE Drive+ and HERE Maps are draining the battery.
    WhatsApp - uninstalled, installed again. Same. Uninstalled again. Same.
    Kik Messenger - uninstalled. Phone stopped trying to fry my hand. Still the same battery drain. Installed again, this time no heat whatsoever. Same battery drain.
    Soft-Reset - did it a couple of times. Same battery drain.
    From 0% to 100% - done. Same battery drain.
    Deleting one e-mail account - done. Same battery drain.
    HERE Drive+ and Maps - uninstalled, since I didn't use them. Same battery drain.

    I set the background apps to deny background tasks of:
    • Wikipedia
    • Metrotube
    • Caa Palavras(a portuguese game)


    WhatsApp was still allowed to perform background tasks. Same battery drain. Blocked WhatsApp as well. Same battery drain.

    No matter what I do, no matter what I turn off, I get this battery drain. Had the phone at 100% and closed everything I was using(just Metrotube), and it was down to 56% when I wake up, 7 hours after. This is NOT normal. What am I doing wrong? Really, help. Please.

    These are the apps/features I currently have listed, when I swipe left:

    1. Alarms
    2. Battery Sense
    3. Calculator
    4. Calendar
    5. Camera
    6. CamScanner
    7. Crunchyroll
    8. Data Sense
    9. Games
    10. Help+Tips
    11. Hotmail(e-mail account)
    12. ImageBoard Browser
    13. imgur uploader
    14. Internet Explorer
    15. Messaging
    16. MetroTube
    17. Music+Videos
    18. Nokia Camera
    19. Nokia MixRadio(Nokia Music after the update)
    20. Nokia Smart Cam
    21. Office
    22. OneNote
    23. PayPal
    24. People
    25. Phone
    26. Photos
    27. Settings
    28. SkyDrive
    29. Store
    30. UC Browser
    31. Wallet
    32. WhatsApp
    33. Wikipedia


    The only live tile is People. Phone, Messaging, Hotmail, Store and sometimes WhatsApp change when there's new stuff.

    What's wrong? I only installed Battery Sense today, to get a graph of it.
    11-25-2013 03:19 PM
  2. Ultimateone's Avatar
    Location on?

    Xbox live left on?

    if you dont need them, turn them off
    11-25-2013 03:53 PM
  3. borasar's Avatar
    like ultimateone said xbox and location might work, but based on what you're describing i'd say it's a defective battery, I'd get it replaced seeing how it only 5 days old
    btw, I'd try to remove any battery monitoring apps, as they often make matters worse
    11-25-2013 04:01 PM
  4. spoonm's Avatar
    Location on?

    Xbox live left on?

    if you dont need them, turn them off
    None of those are turned on. I don't have XBOX Live, but I have turned off everything like location.
    11-25-2013 04:43 PM
  5. chocka's Avatar
    I have everything turned on and 4 apps running in the background- whatsapp, bing apps. If I leave the phone on table, the battery drain is 10% over the 12 hrs period. If I have the phone in my pocket, the battery drain is like 4% per hr. Could this be related to extra sensitive touch screen. I have double tap to wake up turned on. Or the drain may be related to phone in constant motion. Did anyone experience this? One more item to turn off that may help - auto date+time.
    11-25-2013 07:37 PM
  6. spoonm's Avatar
    I have everything turned on and 4 apps running in the background- whatsapp, bing apps. If I leave the phone on table, the battery drain is 10% over the 12 hrs period. If I have the phone in my pocket, the battery drain is like 4% per hr. Could this be related to extra sensitive touch screen. I have double tap to wake up turned on. Or the drain may be related to phone in constant motion. Did anyone experience this? One more item to turn off that may help - auto date+time.
    I just checked to see if everything was turned off and it seems XBOX Live and the Cloud in Music+Video was on. Turned those off and soft reset, and am now getting 5-7%/hour idle. The phone's on the table and I'm checking on it every hour to see the battery percentage(I have uninstalled Battery Sense). Just turned off the auto date+time.

    I'll probably try to get a replacement.
    rain620 likes this.
    11-25-2013 10:04 PM
  7. hahabowen's Avatar
    I had the same problem when I first got my L920. Battery life wasn't great at the beginning. but after few days/weeks of usage,I found it improved and I've been able to charge it once a couple days under normal usage. I think my problem was that at first I just love to play around with my new phone and that drains the battery like crazy fast(downloading app,trying out new games,playing around with camera etc all drain battery) but after a while, I kinda get used to the phone and played less and less and its battery life wasn't too bad. So idont know whether you are in the same situation as me before,just be patient and let the battery warm up a bit I guess. If you still have this problem few days from now, maybe consider to swap it for another one. I just ordered my yellow 1020, can't wait to get it in my hands:)
    jojoe42 and spoonm like this.
    11-25-2013 10:35 PM
  8. jojoe42's Avatar
    Spoonm, I had the very same issues with my 1020 when I first got it - everything off except location, mail sync set to manual and I had a drain of about 14.5%/hr. My advice is to let the device be - for now leave all the settings up tight but after a while the battery life becomes more reasonable - also try make sure your phone is on 20% and then charge it overnight.

    Now I have 3 background tasks on, double tap, LTE, mail sync every 15 minutes and I get about 1-2 days of moderate use - I found that over a couple of weeks not only was I using the device less (everyone uses their new device ALL the time when they first get it) but I think the battery just worked itself out. Leave it for a few weeks and if it still goes on return. I'm getting spectacular battery out of my yellow 1020 :D
    spoonm likes this.
    11-25-2013 10:57 PM
  9. hahabowen's Avatar
    And I also notice that ppl have far less complaints for the 1020 comparing to 920 when you look at the posts on their respective forum, which is a good thing and GREAT JOB on that NOKIA!
    11-25-2013 11:43 PM
  10. Scornt's Avatar
    Well, I returned my Lumia 1020 because I had the same problem. Other devices are loosing maximal 2 percent a night, mine lost 10-25% which is definitly not normal.
    11-26-2013 05:10 AM
  11. spoonm's Avatar
    Spoonm, I had the very same issues with my 1020 when I first got it - everything off except location, mail sync set to manual and I had a drain of about 14.5%/hr. My advice is to let the device be - for now leave all the settings up tight but after a while the battery life becomes more reasonable - also try make sure your phone is on 20% and then charge it overnight.

    Now I have 3 background tasks on, double tap, LTE, mail sync every 15 minutes and I get about 1-2 days of moderate use - I found that over a couple of weeks not only was I using the device less (everyone uses their new device ALL the time when they first get it) but I think the battery just worked itself out. Leave it for a few weeks and if it still goes on return. I'm getting spectacular battery out of my yellow 1020 :D
    I'm going to wait another week. I don't use the phone a lot, though. I use it once in three hours to check if I have any messages(WhatsApp), and sometimes I watch YouTube videos at night. I close all the apps I start, so I don't get what's the problem.

    Well, I returned my Lumia 1020 because I had the same problem. Other devices are loosing maximal 2 percent a night, mine lost 10-25% which is definitly not normal.
    I think I got the same drop, now. I don't know if I'm gonna get a replacement, though. Brazil's famous for both its absurd prices and support.
    11-26-2013 06:18 AM
  12. fieldbaker's Avatar
    Well, I returned my Lumia 1020 because I had the same problem. Other devices are loosing maximal 2 percent a night, mine lost 10-25% which is definitly not normal.
    I returned mine aswell, had same problem.
    11-26-2013 01:30 PM
  13. spoonm's Avatar
    I've had the phone for two weeks, now(checked it), and it still drains 20% after 6 hours in plane mode with background tasks disabled, after a Hard Reset. I hope I can get a replacement, since the screen also got scratches, something I wouldn't expect from Gorilla Glass 3 or from its oleophobic coating, which I think is also made by CORNING, and I only dropped the phone once, on a soft carpet, from a 70cm height.
    11-29-2013 11:46 PM
  14. reconrevelations's Avatar
    Battery apps are killer dischargers, uninstall immediately
    12-01-2013 04:16 PM
  15. reconrevelations's Avatar
    I found that turning your volume down helped alot, auto brightness magically gets better life than medium, idk, double tap to wale is a killer, and i would suggest completely discharging your battery 3 times and never let your phone charge after it hits 100% no longer than half hour, the lithium ion battery is melting the cellular wall around the power supply, can also cause internal damage if severely prolonged, my phone eventually stopped overheating fter doing plenty of steps and tests
    12-01-2013 04:21 PM
  16. deadwrong03's Avatar
    Try minimizing the people tile and the picture tile which stop those tiles from constantly changing

    Sent from my Nokia Lumia 928 using Tapatalk
    12-01-2013 05:43 PM
  17. jjmurphy's Avatar
    I had terrible issues until I removed my google account from the phone. Battery got awesome immediately.
    12-01-2013 07:47 PM
  18. freestaterocker's Avatar
    I found that turning your volume down helped alot, auto brightness magically gets better life than medium, idk, double tap to wale is a killer, and i would suggest completely discharging your battery 3 times and never let your phone charge after it hits 100% no longer than half hour, the lithium ion battery is melting the cellular wall around the power supply, can also cause internal damage if severely prolonged, my phone eventually stopped overheating fter doing plenty of steps and tests
    This is just bad information. WP stops the battery charging once it's full, and resorts to topping it off after it drains a bit. Not only that, but Lithium Ion and Lithium Polymer technology (every phone made after '06 uses one or the other) don't have "charge memory" and don't need to be conditioned. What these new battery technologies suffer from instead is a finite number of full power cycles (letting it die or get close to dying before charging). In other words, regularly/deliberately letting your phone completely discharge will kill the longevity of its battery FASTER. Charge it frequently. Partial charges are better than full. Leaving it on the charger isn't the worst thing in the world. Just use it. Top off if you're gonna be out late. Let the phone serve you, rather than you serving the phone. Phone designers chose this technology and it became the defacto standard for a reason: it's better suited to typical usage patterns than the old technology.
    12-01-2013 08:01 PM
  19. Paritosh Rai's Avatar
    I am also facing this issue Got my phone yesterday and i charged it to 100%. I was down to 10% within 4 hours!!! I changed a few settings - stopped a few background tasks, etc. - and I have kept only my outlook account, fb and whatsapp running in the background- charged it again till 94%, played around with it a bit and went off to sleep. The battery was at 83%, woke up after 7 hours and it's down to 76%! This is the stuff of nightmares!!
    12-01-2013 10:34 PM
  20. reconrevelations's Avatar
    I am also facing this issue Got my phone yesterday and i charged it to 100%. I was down to 10% within 4 hours!!! I changed a few settings - stopped a few background tasks, etc. - and I have kept only my outlook account, fb and whatsapp running in the background- charged it again till 94%, played around with it a bit and went off to sleep. The battery was at 83%, woke up after 7 hours and it's down to 76%! This is the stuff of nightmares!!
    Disable all bckground apps, and whatsapp is a discharger definitely, uninstall immediately, turn on auto brightness turn off glance and double tap to wale, my phone usually drains 0-3% a night
    Paritosh Rai likes this.
    12-03-2013 07:30 PM
  21. spoonm's Avatar
    I found that turning your volume down helped alot, auto brightness magically gets better life than medium, idk, double tap to wale is a killer, and i would suggest completely discharging your battery 3 times and never let your phone charge after it hits 100% no longer than half hour, the lithium ion battery is melting the cellular wall around the power supply, can also cause internal damage if severely prolonged, my phone eventually stopped overheating fter doing plenty of steps and tests
    I already uninstalled the battery app. It didn't get any better. Volume down? I let the phone vibrate only, plus I don't get called often(once in two weeks if at all) and I'm not listening to music on it at all, now. The phone heats up when charging, but it cools down once it's 100% charged, so I wouldn't say it's charging after it hits 100%. Brightness is ALWAYS in Low. Double Tap to wake is disable, along with Glance. LTE is off, I set it to use 3G only, but I turn data off when I'm not using it(usually for 2 hours if at all). WhatsApp and Kik are the only apps running in the background, and I tried testing the battery after uninstalling both and doing a Soft Reset, which led to no improvements on battery life at all.

    I still haven't gone to the Nokia store here in Fortaleza because I don't have a car and it's a bit far from where I live. Once I get to it, I might get a replacement for the screen has scratches(some say it's the oleophobic coating, okay) and has an actual scratch on the corner of the glass covering the display. I'm talking to Nokia Support over Twitter(why Twitter, really?) and so far I guess they'll say the problem is how I'm using the phone. I bet I won't get anything out of them, so I may end up returning the phone and buying another one in another store.
    12-03-2013 07:56 PM
  22. buxz777's Avatar
    if your facing that sort of battery drain something is really wrong , try installing a battery monitor app and setting it to warn you when your facing 10% battery drain an hour or something , when using your phone this can obviously be normal but if it starts warning you when it is not in use in your pocket then reboot the phone and this should terminate any processes that might have got stuck in the background

    I wont list all the battery saving tips as they are pretty basic and documented all over the forums however I will say that my 920 used to get red hot in my pocket and I have had battery drain on the 1020 mainly after using the camera or the maps app (both in built apps that could cause problems even on a clean phone) and I find a reboot seems to clear the process that is draining my battery , its as if the cpu gets stuck or an app is keeping the phone awake sometimes , a decent battery app will let you set warnings when battery drain is in place and let you reboot quickly , not an ideal solution but I have had this on other phones too from android and Symbian , maybe a multi tasking problem??
    12-03-2013 08:21 PM
  23. Strangis's Avatar
    If your battery is running out that fast, I'd say there's definitely something wrong, because it doesn't reflect my experience at all.

    I have everything on, including 4 email acts (2 as they arrive, 2 every half hour), WhatsApp, Kik, Skype, FB beta, LTE on WiFi on, BT on etc. The only thing I DON'T use is the Glance screen. I don't use a battery to monitor fully, just to occasionally 'ping' current level (I find battery monitors are ironically bad for battery life).

    Here's where my 1020 is at after an 'average' day... today...

    2.5 hours of podcasts
    47 minutes of phone calls
    16photos
    40 sent SMS (including 3 MMS)
    50+ received SMS (including 7 MMS)
    About 10 minutes of YouTube viewing
    Unknown number of websites (guessing just over 20)
    17 minutes of Skype (on WiFi)
    19 photos
    10 minutes in Here Maps to get some public transit info
    a bunch of FB, email and websurfing, as well as about 40 minutes of light gaming (Word Tangle, kinda like Wordament) while on break.
    I also use Lockmix and Bing wallpapers for my lock screen.

    Battery is at 54%, and it's been off charger since 7:30 am (almost 14 hours)

    When I first got my phone, it took a couple of days/cycles to get to 'normal', but as been rock solid since (well over a month now).

    Definitely exchange the device, because it sounds like you have a bad battery.
    12-03-2013 08:25 PM
  24. thelostsoul's Avatar
    @Strangis - Are you in a very good cell coverage area and is your WiFi reception always very strong?

    Through my history of Nokia devices, I have definitely found that since they started using Qualcomm chipsets, the battery life has been terrible in low reception areas. Here's my history and what I've noticed:

    Nokia E71 - ARM11 Freescale - Excellent battery
    Nokia N8 - ARM11 Samsung - Excellent battery
    Nokia 808 - ARM11 Unknown/Suspect: Qualcomm - Poor battery in low reception / 3G connectivity issues
    Nokia 920 (and many subsequent replacements) - ARM11 Qualcomm - Poor battery in low reception areas / acceptable otherwise
    Nokia 1020 - ARM11 Qualcomm - Poor battery in low reception areas / pretty good otherwise

    EDIT: Also, before my Nokia devices, I had:

    Motorola V600 - Unknown Processor - Great battery, bad sample given time period/functionality
    HTC StarTrek - TI OMAP - Great battery, but 2G phone, so another bad sample
    Samsung BlackJack II - TI OMAP - Decent battery, but 3G killed it (the phone came with a "Qualcomm 3G" sticker on it, but unknown details)

    I read an article recently about how phone chipsets have very poor programming and often have a ton of bugs. I think that article may have primarily been studying Qualcomm chipsets. Keeping in mind the history of Nokia and Qualcomm networks, since Nokia started seriously entering the USA market, it only makes sense that they started using Qualcomm chipsets around the time they started using Windows Phone. And that also makes sense for why these issues started around the 808/920 (808 was released around the time of the first WP7 Nokia device).

    This is all speculation on my part, but it makes a lot of sense to me. Conspiracy? Maybe...
    Last edited by thelostsoul; 12-04-2013 at 08:27 AM.
    jojoe42 and Commander Fresh like this.
    12-04-2013 08:17 AM
  25. jojoe42's Avatar
    Yeah devices tend to boost their chips when cell reception is terrible to try and compensate, which in turn may consume more power....
    12-06-2013 05:44 AM
35 12

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