1. loribinca's Avatar
    So apparently AT&T are not able to carrier unlock a 1020 phone - both on the website, or by calling support.

    I was told that this phone is not permitted to be unlocked at this time .. is that even right that they can do that?

    Is there some kind of magic code I need to tell them to allow me to get a carrier unlock - I just need it to use a pre-paid SIM in the UK when I travel there soon - it's not like I want to jump to another carrier.

    anyone else run into issues with getting AT&T to unlock an on-contract phone? any suggestions?

    Support guy was very nice about it - the system just would not allow him to do it - he suggested I try again in the new year - maybe the embargo is lifted by then ??
    Last edited by Muessig; 11-27-2013 at 01:04 PM. Reason: Clarifying title
    11-26-2013 06:41 PM
  2. worldspy99's Avatar
    I remember when I used to be an AT&T customer that the wait time was at least 90 days. Subsequently they raised that number to 180 days when smartphones became the norm. I do not know what the official policy is these days. Have you tried searching their website? T-Mobile has a document that spells out their unlocking policy in great detail. Best of luck!
    11-26-2013 06:46 PM
  3. Ukyo's Avatar
    Check all the other unlock threads but gist of it is luck and who you can get on the phone.
    11-26-2013 09:03 PM
  4. John20212's Avatar
    I got my on-contract 1020 unlocked by contacting ATT, the guy made a request for it and they emailed it to me few days later. It was about 3 months after I got the phone.
    11-26-2013 09:23 PM
  5. squall_234's Avatar
    I got my on-contract 1020 unlocked by contacting ATT, the guy made a request for it and they emailed it to me few days later. It was about 3 months after I got the phone.
    Can you help me unlock my phone, i'm willing to pay for my unlock code.Check my thread here :
    http://forums.windowscentral.com/nok...ml#post2149479
    Please pm if you're interested.
    11-26-2013 10:31 PM
  6. montsa007's Avatar
    AT&T has tightened many bolts, hinges, doors making it very hard for unlockers to enter the arena, end resuly is "Demand > Supply"
    To make it simple, prices are going north, and supply is somewhere in the south.
    xandros9 likes this.
    11-27-2013 09:28 AM
  7. John20212's Avatar
    AT&T has tightened many bolts, hinges, doors making it very hard for unlockers to enter the arena, end resuly is "Demand > Supply"
    To make it simple, prices are going north, and supply is somewhere in the south.

    It seems like ATT is trying harder and harder each day to be the most hated carrier on the planet.
    xandros9 likes this.
    11-27-2013 11:15 AM
  8. loribinca's Avatar
    Just as an update - I got some more clarification on my situation.

    I got the phone on the AT&T next program, which essentially removed my ability to unlock the phone.

    If I had know that, then I would not have gone with that program.

    I am going to pay for the phone outright and get out of the next program, at that point I am able to request an unlock on the phone

    so I guess an FYI to anyone else on the ATT next program for a phone - looks like you give up the ability to carrier unlock that phone.

    I am sure for most people I'm thinking that's not an issue, but I needed an unlock for when I travel abroad.
    11-27-2013 12:52 PM
  9. Ukyo's Avatar
    It will also be an issue for those who bought the phone used like me... got it much cheaper than market rate but the seller wouldn't unlock though probably because it's such a pain and not just filling a form through their unlock site.
    11-29-2013 02:16 AM

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