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11-21-2015 06:15 AM
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  1. Crasstoe's Avatar
    ugh, so disappointed. New I shouldnt have trusted nokia/att.
    Well perhaps they can do good and replace, gonna call ATT tomorrow and nokia on monday.

    This is completely unacceptable, it makes the same noise whilst taking photos as well.


    That is a faulty unit, simple as that. They will simply swap your phone.
    04-01-2014 07:57 AM
  2. Raphael Fontes's Avatar
    My camera was working perfectly, and today it started exhibiting the same noise as in galindo62's video. I'll contact Nokia. :(
    06-21-2014 04:58 PM
  3. Julian_C's Avatar
    how old is your 1020? or after what time can I expect this?
    06-22-2014 05:19 PM
  4. JaimitoFrog's Avatar
    I sent my unit in for repair for this same issue, and it is totally fixed now. It was a repair, and the phone was not replaced.

    I used nokia care in usa, you fill in a form online, and print the mailing label. Dropped it off at UPS jun 16, got it back jun 25th.

    One thing I notice is that if you shake the phone, you no longer hear that rattling noise the phone made when I first bought it last aug.
    06-26-2014 01:51 AM
  5. nicos1309's Avatar
    I had my first nokia lumia 1020 replaced after 25 days from the day I purchased it, as it was still under warranty. It made the same high pitch noise as in galindo 62 video when taking photos and videos. After 1 month, the replacement phone started to make exactly the same noise, it is unusable for videos. Today I got the second phone sent out to repair, hopefully they'll fix it, but it seems strange that both phones had exactly the same fault.
    06-29-2014 09:05 AM
  6. LMKz's Avatar
    Just reporting back that the screeching issue has returned in my replacement handset. So if I return it, this will be the 4th time this year my 1020 has been returned to Nokia NZ.

    Not as severe as first time, but presume it will only get worse. This must be a major design fault in the 1020. I'm just wondering whether it is worth the hassle of returning for replacement, as seems likely the new unit will eventually fail in this way anyway?? Returning is such a hassle with the factory reset, packaging/posting, wait, restore etc etc.

    Disgusted with the quality of this phone; should've known when I bought something yellow it would be a lemon.
    08-04-2014 06:09 PM
  7. gpobernardo's Avatar
    Just reporting back that the screeching issue has returned in my replacement handset. So if I return it, this will be the 4th time this year my 1020 has been returned to Nokia NZ.

    Not as severe as first time, but presume it will only get worse. This must be a major design fault in the 1020. I'm just wondering whether it is worth the hassle of returning for replacement, as seems likely the new unit will eventually fail in this way anyway?? Returning is such a hassle with the factory reset, packaging/posting, wait, restore etc etc.

    Disgusted with the quality of this phone; should've known when I bought something yellow it would be a lemon.
    Here's a quick way to check if the bug is indeed the image stabilization mechanism (because I think it's something else (please read further below after the steps):
    1. launch your camera (photo) then look at the lens of your phone
    2. half-press the shutter so that it would attempt to focus
    3. once the phone has acquired focus, slowly move your phone as if to rotate is gently
    4. you should see your lens "get left behind"
    5. as soon as you stop moving your phone or let go of the shutter, the lens should return to it's centered position.
    6. If your lens didn't move at all during the gentle rotating movements, then indeed it is the image stabilization that is at fault.
    7. OR if the sounds were produced as soon as the lens started moving, then indeed it is the image stabilization at fault.

    Alternative way (for videos):
    1. launch your video recording app (ideally nokia camera)
    2. look at your lens
    3. observe how the lens "gets left behind" while slowly rotating your phone
    4. once the lens reaches the side of the opening (when it reaches the side and stops to move due to the limited space it has), stop moving the phone. (the idea is to force the image stabilization but within its range of movement).
    5. Check if the noise is still produced while making the lens move within its range of movement.

    The sound in this video (and the other "screeching" sounds) sounds very similar to the audio feedback when you place the microphone near its output speaker. It does come when you rotate the phone so it appears to be related to the image stabilization mechanism, but if three replacements didn't fix it then it might not be the image stabilization after all. It might be a faulty microphone-speaker module, or that the microphone/speaker gets activated even when taking a photo (not sure why this will happen, but, hey, anything can happen if it's a bug).

    Also, the lens movement is limited within the lens cavity so the motors can only adjust the lens around a certain limited amount of space, i.e. when the lens movement stops so do the motors - they don't continuously rotate even when continuously rotating the phone; if they did they would wreck whatever mechanism is inside or the lens would be completely left behind to maintain the frame of the image (which clearly can't happen). So when rotating the phone more than 20 degrees (more than the lens stabilization freedom of movement), the motors are merely maintaining the offset of the lens as opposed to actually moving the lens. One can observe this by actually looking at the lens and then rotating the phone slowly: you'll see the lens "get left behind" while rotating the phone and as soon as you stop rotating the phone the lens would return to it's centered position.

    I hope this would help.

    PS. I wanted to take a video of the steps; maybe I'll make one when I find a suitable camera that can capture the lens movement of my L1020.
    08-07-2014 05:53 AM
  8. gpobernardo's Avatar
    I don't hear the fan like sounds when recording videos or when taking photos. What I hear is a sound similar to the CD/DVD drive when it's reading a disc. It's not a hissing sound but more of a jolty, quick sudden mechanical movement upon launching a camera app. It's so apparent that I could feel it when holding my phone - it allows me to know that the camera was turned on even without having to look at the screen, nifty when I have to pre-load the camera for candid shots.
    08-07-2014 05:54 AM
  9. Nosferatu043's Avatar
    I have the same problem with my device: a screeching sound when using the camera, like a microphone getting too close to a sound speaker. It only happens when turning the device in a certain angle. It has been returned twice already to the repair company and certain parts (a.o. some kind of internal cable) have been replaced. But after the second repairment it still isn't fixed. Vodafone has been figuring out what to do with it for 1 1/2 weeks now, but has yet to return me a definite solution. I hope they are going to offer me a replacement, because I haven't been able to use the phone since I sent it out the first time early June and I have no trust a third repairment will solve the problem. It'll set me back for another two weeks having my phone shipped out, when the solution offered will be yet another repair attempt.

    I live in the NL, BTW.
    08-17-2014 05:28 PM
  10. LMKz's Avatar
    I would insist on getting your money back, I did with Nokia NZ and they eventually relented, as I have had this OIS issue twice as well as a mic failure. I am convinced there is a major design fault with the 1020 OIS as there are so many reports of this issue online and no doubt for each one reported here there are another 20 who haven't noticed it yet, ignored it, or just returned the phone. From what I have read and my experience I think the issue is caused by leaving the video operating for long periods (> 10 minutes), that is the only common factor I can think of in both my cases. Both times when it happened to mine it was far worse when the camera was held "upside-down" (landscape, with buttons facing ground). And just when panning right, not left.

    I'm pretty sure Nokia/Microsoft must be aware of the design fault by now (they'd be pretty useless if not), so presume they are just going to keep quiet and hope it goes away as the 1020 is gradually phased out. I'd say they are lucky they did not sell a lot of them or they would've had a huge recall.

    Good luck.

    I have the same problem with my device: a screeching sound when using the camera, like a microphone getting too close to a sound speaker. It only happens when turning the device in a certain angle. It has been returned twice already to the repair company and certain parts (a.o. some kind of internal cable) have been replaced. But after the second repairment it still isn't fixed. Vodafone has been figuring out what to do with it for 1 1/2 weeks now, but has yet to return me a definite solution. I hope they are going to offer me a replacement, because I haven't been able to use the phone since I sent it out the first time early June and I have no trust a third repairment will solve the problem. It'll set me back for another two weeks having my phone shipped out, when the solution offered will be yet another repair attempt.

    I live in the NL, BTW.
    08-17-2014 05:42 PM
  11. saboganunes's Avatar
    Please help! I have the same problem with my 1020: a terrible noise while I am recording with the camera. Since I have had a N8 that I just use very extensively to record my classes etc, (so much that I had a plug problem to download my materials) I decided to move to the 1020 expecting at least the same quality.
    09-28-2014 05:48 AM
  12. saboganunes's Avatar
    Is there any device you know nokia or not that could be a good choice to record videos on the go with high quality & no background noise? Tkyou
    09-28-2014 06:13 AM
  13. saboganunes's Avatar
    Please help! here goes the link about the same problem with my 1020: a terrible noise while I am recording with the camera. Since I have had a N8 that I just use very extensively to record my classes etc, (so much that I had a plug problem to download my materials) I decided to move to the 1020 expecting at least the same quality on noise while recording videos. So I did this experiment to demonstrate the problem where I compare the 1020, N8 and an Asha:

    What can I do to have the same background silence (none) with my 1020 as I had with my N8? Thank you for all the help!
    I have tried nokia discussions & no reply & help! Re: Problem i have nokia lumia 1020 Problem is sou... - Nokia Support Discussions
    09-28-2014 06:35 AM
  14. a teo's Avatar
    Any time the camera is switched on I can hear the same hissing sound if I press it against my ear. this sound is recorded on all videos, which is annoying. When the phone was about 6 months old it started to develop screeching sounds also when the camera is tilted at certain angles. So I returned it to my local Nokia Care Centre. Had it back in one week. They replaced the camera ( and one other part ? ). no screeching, but the hissing white noise is as prevalent as ever ( in both still camera & video modes ) ..Obviously, this is a major ( for those who got the phone mainly for the camera) design flaw or a high fault rate) . Hope the next upgrade is not the same !
    Last edited by a teo; 02-25-2015 at 04:05 AM.
    02-25-2015 03:47 AM
  15. a teo's Avatar
    If the screeching noise keeps returning.(especially after 4 times !.. time to complain and insist on a brand new replacement.?
    02-25-2015 04:07 AM
  16. JaniM's Avatar
    The noise that you hear is propable the OIS. It's a bit annoying.
    02-26-2015 02:15 AM
  17. a teo's Avatar
    This is obviously a design flaw. Nokia should not have rolled it out !
    03-05-2015 12:12 PM
  18. Senad Klepic's Avatar
    1 question since I am buying a new Lumia 1020. If this happens is it covered with warranty?
    03-05-2015 02:59 PM
  19. LondonLumia's Avatar
    1 question since I am buying a new Lumia 1020. If this happens is it covered with warranty?

    Hi there, I had this issue, it's since been fixed.

    Yes, it will be covered - presuming you didn't cause any obvious physical damage (i.e. drops, bashes) that would have caused it or exposed the phone to liquid damage. I had mine repaired under warranty, and they simply swapped the camera unit out, very quick and easy for the technicians to do. It seems I was quite lucky compared to some others on this thread.

    I wouldn't worry too much about getting this - it's a very rare issue, millions of 1020's have been produced and only a very tiny amount have ever got this. Of course, the reason it can be easily read about online is because those with the issue are - understandably - going to be more vocal about it.
    gpobernardo likes this.
    03-21-2015 11:56 AM
  20. Ronald van den B's Avatar
    Same problem. I have the phone for 14 months now and it suddenly makes this fan noise and the screeching sound.

    From the beginning the video was also very grainy and noisy with blue pixels al over the place in unnatural lighting.

    Going to send it back under warranty, however, already considering asking for money back. As I've just read in a few forums, most of the times Microsoft Nokia tends to be horrible in customer service. And the problem doesn't get solved.

    This forum doesn't allow me to give you the link so google this:
    Lumia/Problem-i-have-nokia-lumia-1020-Problem-is-sound-when-recording/

    /watch?v=3NdYz8o8EKQ

    /watch?v=ClbhdgJsAKE

    /watch?v=0_A9YP_MW4Q

    nokia-lumia-1020/256979-2.htm
    Last edited by Ronald van den B; 04-06-2015 at 06:31 PM.
    04-06-2015 06:19 PM
  21. Cody Williams4's Avatar
    It is not normal. I have two 1020's. Nokia branded and Telus branded. The telus one makes the sounds, the nokia one doesn't.
    08-12-2015 11:04 AM
  22. Cody Williams4's Avatar
    no its not.
    08-12-2015 11:09 AM
  23. JamieKitson's Avatar
    Seems like we're talking about two different issues here, a screeching sound that happens when you focus the camera, and a fan like hum that seems to come from the OIS that can be heard to a greater/lesser extent. In my case the fan like noise seems to be too noticeable:

    youtube /watch?v=FJpfx15XsqY

    My phone is out of warranty so I've ordered a replacement camera module to try out.
    11-21-2015 06:15 AM
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