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11-21-2015 06:15 AM
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  1. AndreasDK's Avatar
    Hi guys!

    While taking a photo in a silent environment, I just noticed that the camera module of my Lumia 1020 (running the Black update) is making a weird 'fan'-like noise - akin to when your laptop in becoming warm. You can only hear it, if the the camera module is placed close to your ear. Is this normal, or should I send it in for repair?

    /AndreasDK
    tommikovski likes this.
    01-13-2014 08:56 AM
  2. houkoholic's Avatar
    I think it's normal because the OIS in the 1020 uses active motors to counter-balance your handshake instantly, so that's probably the motors making the noise.

    FWIW I can hear it from my 1020 as well.
    01-13-2014 09:07 AM
  3. AndreasDK's Avatar
    Thank you for the reply - at least good to know i'm not alone.

    Even though the noise is subtle, it's actually quite obvious when making a video in a silent environment - the bass filter setting doesn't help either. Are you also able to hear the 'fan'-noise during video recording?
    Last edited by AndreasDK; 01-13-2014 at 12:45 PM.
    01-13-2014 09:17 AM
  4. AndreasDK's Avatar
    Anybody else with 'fan'-noise from their camera module?
    01-13-2014 12:46 PM
  5. downup's Avatar
    Yupp
    01-13-2014 03:43 PM
  6. LMKz's Avatar
    You should be concerned if it sounds like this:

    http://forums.windowscentral.com/nok...s-screech.html

    I've just sent mine back, waiting to see what Nokia NZ has to say...

    When it was working properly I couldn't hear any mechanical noise on videos.
    01-13-2014 09:05 PM
  7. Intrepid00's Avatar
    You should be concerned if it sounds like this:

    http://forums.windowscentral.com/nok...s-screech.html

    I've just sent mine back, waiting to see what Nokia NZ has to say...

    When it was working properly I couldn't hear any mechanical noise on videos.
    Haha, the last video you could see that the motor was grinding and unable to move and was vibrating. Just watch the letters on the TV go from clear to fuzzy when it does it.

    Otherwise I hear the fan noise as well and it is normal. I could only hear the fan noise on the video though only when I sat really quite and cranked up the volume.
    01-13-2014 11:01 PM
  8. matthoms's Avatar
    I get it on my Lumia 1020 also. But I can hear that noise in the background of my videos that I take, which is really noticeable. On top of that, I have a very loud shaking noise whenever I move the phone. The sad thing about all of this is that I have had the phone for a day because AT&T shipped me a replacement one since my last phone was restarting itself everyday for no reason. Looks like I'll need a new one... again...
    01-18-2014 12:21 PM
  9. Killer BIGxyz's Avatar
    I new about this from my first day having my 1020 but I just assumed it had to do with the OIS, and it being a 41mp sensor
    01-18-2014 12:28 PM
  10. Sebsweden's Avatar
    I have it to. It's very noticeable when you're shooting video in a quiet room. You get this sssschhhh-sound. I haven't tried it since the black update. Will try, and report back. Please reply in this thread if you got it replaced, and how Nokia handled the problem. One of the reasons I got this phone in the first place was because of the image AND audio quality. Remember the release ads: "it has HAAC microphones
    and Rich Recording ..."
    01-18-2014 12:54 PM
  11. JaimitoFrog's Avatar
    You should be concerned if it sounds like this:

    http://forums.windowscentral.com/nok...s-screech.html

    I've just sent mine back, waiting to see what Nokia NZ has to say...

    When it was working properly I couldn't hear any mechanical noise on videos.
    report back what your experience is.
    01-18-2014 03:34 PM
  12. matthoms's Avatar
    I have AT&T as my carrier. Nokia never helped me fix my phone. I always call AT&T and they just ship me a new know since I'm still under warranty. I've had roughly 4-5 1020's because they keep sending me refurbished ones. If this next replacement screws up again, I'm asking for a 925 because there are too many problems with the 1020 in my mind. I love the one, but there are a lot of hardware issues that I've had with it.
    01-18-2014 05:29 PM
  13. LMKz's Avatar
    Just reporting back as have now received a replacement phone from Nokia NZ. Unfortunately I had a terrible experience with the local Nokia Care. After 2 weeks of hounding them for a status report, I managed to track down a NZ Nokia employee on Twitter. He advised that it looked like a day's mail had been lost from their service center. So they just sent me a replacement and haven't located the handset I returned. So I can't provide any feedback on what they thought of the above issue, unfortunately.

    New handset going well, despite having the dreaded #8000ffff error while restoring apps from backup.
    matthoms likes this.
    01-27-2014 12:56 PM
  14. hprvez's Avatar
    It's the continuos autofocus
    matthoms likes this.
    01-29-2014 04:21 PM
  15. boxerSubaru's Avatar
    Same here.. I have noticed that sound since first day i bought it and it is heard while filming in silent room. I think it is OIS related. But i love my phone :)
    02-14-2014 04:29 PM
  16. Crasstoe's Avatar
    Its the OIS system, nothing to worry about. Black update does not affect it (its a hardware design, not software).

    Sent from my Nokia Lumia 1020 using Tapatalk
    tommikovski likes this.
    02-14-2014 04:46 PM
  17. tommikovski's Avatar
    Thanks for the threat and all the replys.

    I got my 1020 today and i watched the screeching noise video a few months ago - so this was the first thing i checked on my 1020. I could hear a silent rattling in a very silent surrounding so i was concerned that i might have the same problem in an early stage but now i know that i dont have to worry any more. Hope my "noise" stays as silent as it is :D

    Cheers,
    Tom
    02-19-2014 10:46 AM
  18. dborzasi's Avatar
    Hey everybody!
    I'm glad I found this thread!

    I am experiencing the same issue. Could someone who's unit is working properly check if it is the same as mine? Or just tell if mine is normal or not. Why I am not sure is that it is a bit higher pitched and too loud...

    Mine, recorded today:


    By the way here is another video recorded by Pocketnow. The noise is not so strong in this one:

    Thank's for checking!
    Last edited by dborzasi; 03-18-2014 at 07:57 AM. Reason: More detail included
    02-26-2014 02:14 PM
  19. Crasstoe's Avatar
    What do you have the noise cancellation set to in video settings?
    02-28-2014 05:53 AM
  20. anon(5650876)'s Avatar
    Hi guys!

    While taking a photo in a silent environment, I just noticed that the camera module of my Lumia 1020 (running the Black update) is making a weird 'fan'-like noise - akin to when your laptop in becoming warm. You can only hear it, if the the camera module is placed close to your ear. Is this normal, or should I send it in for repair?

    /AndreasDK
    I also hear some sound. Its not rough sound like a fan. Its smooth. Like very smoothly running fans or motors.

    Don't worry. Its normal.
    02-28-2014 11:40 AM
  21. vmln8r's Avatar
    Don't worry. Its normal.
    It might be normal, but it's certainly not acceptable. It renders video recording useless and photography in discreet environments impossible. So, nothing to worry about, or a massive defect?
    xumit likes this.
    02-28-2014 01:27 PM
  22. xmob101's Avatar
    Nothing to worry about. I didn't even notice it until it was mentioned in this thread. The camera module has tiny motors and ball bearings inside it for the OIS, that's where the noise is from.

    Oh and if you have any 'LED torch' apps running, you can hear the same noise. I've stopped using them as I'd rather not having the OIS system running outside the camera app.
    03-02-2014 04:38 PM
  23. dborzasi's Avatar
    Doesn't matter where I set it, it is almost the same... I experimented a lot with it, even recorded just the noise on different noise filtering settings, than evaluated them with Audition... Of course it can be filtered with post-processing, but c'mon, for this amount of money this is a piece of garbage.... On the other hand, why isn't the same amount of noise noticeable on sample videos?
    I sent it back to Nokia, I've got it after a week, nothing was done to it, except a software update. I sent it back again... Hope they'll change the camera this time...

    Just to clear: I'm totally ok with having some noise. I understand that it cannot be completely silent but not this much.
    03-18-2014 07:54 AM
  24. dborzasi's Avatar
    NEWS!

    Got back the phone today for the service. Some hardware is changed, videos have no more noise at all.

    Update: well... they changed some hardware, but they didn't change the camera... problem seems to be still here, it is just a bit more silent....
    Last edited by dborzasi; 04-19-2014 at 04:19 PM.
    03-21-2014 01:35 PM
  25. galindo62#AC's Avatar
    ugh, so disappointed. New I shouldnt have trusted nokia/att.
    Well perhaps they can do good and replace, gonna call ATT tomorrow and nokia on monday.

    This is completely unacceptable, it makes the same noise whilst taking photos as well.


    03-30-2014 12:38 AM
48 12

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