1. d00cwe's Avatar
    Hi,

    I have a Nokia 1020.
    It has worked very well for me until recently when I bought an Qed UPlay bluetooth receiver for my stereo.
    Previously I had bluetooth disabled always on my 1020 but now I have it on the most of the time.

    What I've noticed is that my phone is restarting constantly. It seems to be connected to when I have bluetooth and wifi enabled. Or at least when I have bluetooth enabled.
    The phone can restart a couple of times a hour. Since yesterday evening I have had 6 restarts. That I know about...

    The bluetooth settings window also hangs, I can't do anything, can't connect/disconnect from the Qed and I can't disable bluetooth. When I try a progress bar is showing that it is working but it never changes to disabled.
    Also, when this is happening I also can't disable wifi, the same issue with progressbar.

    The wifi status bar also sometimes is in the "connecting to a wifi"-animation. It can be in this mode in hours, and of course, doesn't connect to any wifi allthough I have two which are available.

    I usually have to restart my phone to be able to disable/enable bluetooth/wifi.
    I had this issue before GDR3 and Nokia Black. And still have it after updating to Nokia Black.

    Anyone have this issue?
    Is it a hardware issue?
    01-20-2014 02:05 AM
  2. Laura Knotek's Avatar
    Moved to Nokia Lumia 1020 forum.
    01-20-2014 02:11 AM
  3. d00cwe's Avatar
    I have since I first encountered these reboots done a hard reset.
    But the problem still exist.

    I have 20 reboots since sunday. That I know about.
    01-21-2014 01:32 AM
  4. d00cwe's Avatar
    From testing I've come to the conclusion that it is when both bluetooth and wifi is enabled the problem arises.
    When I only have bluetooth or only wifi enabled the phone doesn't restart.
    01-22-2014 09:08 AM
  5. montsa007's Avatar
    Warranty repair is your call, I have the similar wifi and bluetooth problem (frozen button), no restarts though.
    Are you on AT&T's 1020?
    01-23-2014 04:12 AM
  6. d00cwe's Avatar
    No, I have 3 (Three) in Sweden.
    Ya, I guess I have to send it in.
    But it really don't want to because then I have to borrow my companys Nexus 4.
    And also during that time period I can't test new versions of my podcast app Casts...
    01-23-2014 04:29 AM
  7. montsa007's Avatar
    Well, you could get rid of the problem atleast if you opt for the warranty repair....I'd do that if I were you.
    01-23-2014 11:27 AM

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