I was excited to get a yellow 1020 for Christmas but it's broken already, the phone slides off flat surfaces! Even my husband didn't believe me until it woke him up, sliding off my bedside table and hitting the floor. The screen and camera are broken and Nokia want $335 to fix it!! Nokia won't accept that other people have the same issue with Lumia phones and that the damaged was caused by a 'problem' with the phone and not me dropping it. Has anyone else had this problem. Any ideas on getting Nokia to acknowledge this problem. I am so disappointed. What happens if I pay to get it fixed and it does it again? This will be one very expensive phone!! The customer service is a joke. One guy told me that non-living things don't move and that only supernatural occurrences could cause my phone to move.