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04-01-2014 05:44 AM
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  1. dsands's Avatar
    I was excited to get a yellow 1020 for Christmas but it's broken already, the phone slides off flat surfaces! Even my husband didn't believe me until it woke him up, sliding off my bedside table and hitting the floor. The screen and camera are broken and Nokia want $335 to fix it!! Nokia won't accept that other people have the same issue with Lumia phones and that the damaged was caused by a 'problem' with the phone and not me dropping it. Has anyone else had this problem. Any ideas on getting Nokia to acknowledge this problem. I am so disappointed. What happens if I pay to get it fixed and it does it again? This will be one very expensive phone!! The customer service is a joke. One guy told me that non-living things don't move and that only supernatural occurrences could cause my phone to move.
    02-19-2014 07:52 PM
  2. Morpheus Phreak's Avatar
    The CS guy is right. Non-living things don't move on their own. Something has to interact in some way to cause the movement.

    I'm not blaming you. I'm saying I would at least investigate the cause as well to prevent future mishaps. It could be something as simple as things not being as 'flat' as you think.

    For instance does the phone move everywhere you go with it, or only at home?
    02-19-2014 08:00 PM
  3. RuleOfSines's Avatar
    Did you have the phone face down? There is a video or two on youtube of Lumias sliding around on flat surfaces I think, when they are placed screen-side down.

    If you get it fixed, I'd put a case on it or don't place it that way, it will happen again. The screen is very slick and will slide very easily on smooth surfaces.
    02-19-2014 08:05 PM
  4. ricbon's Avatar
    I remember this was an issue with the 920 it was the way the glass was made.
    xandros9 likes this.
    02-19-2014 08:05 PM
  5. Morpheus Phreak's Avatar
    I remember this was an issue with the 920 it was the way the glass was made.
    That won't cause movement on a truly level flat surface without at least a catalyst for the movement. Something still has to cause the movement...whether it be gravity due to a slight tilt or vibration from the motors in the phone, etc.
    02-19-2014 08:08 PM
  6. Demonchld's Avatar
    Should have got that Microsoft complete :)

    No need to blame Nokia just take care of your sh*t
    John20212 and calfee20 like this.
    02-19-2014 08:14 PM
  7. David Lohrentz's Avatar
    Purchase a $20 cover on day 1 and problem solved.
    etad putta likes this.
    02-19-2014 10:59 PM
  8. berty6294's Avatar
    Yeah and what evil human being puts their phone down on its screen?!?!?!
    theefman likes this.
    02-19-2014 11:02 PM
  9. xandros9's Avatar
    That won't cause movement on a truly level flat surface without at least a catalyst for the movement. Something still has to cause the movement...whether it be gravity due to a slight tilt or vibration from the motors in the phone, etc.
    well, i dont know about you, but my desk is probably tilted ever so slightly.

    Yeah and what evil human being puts their phone down on its screen?!?!?!
    One who wanted glance to turn off while charging (pre-Black of course)
    02-19-2014 11:12 PM
  10. John20212's Avatar
    Sorry if this sounds harsh, but this complaint is just crazy. Why would you want to blame Nokia for something you did wrong? Nokia did not drop your phone, your actions led to it falling of the bedside table for whatever reason that has to do with the bedside table surface, angle, phone placement, etc. As mentioned above things don't move on their own.
    I am sorry your phone broke, but next time maybe put a case on it or put in on a non-slip cloth, instead of blaming customer support for not replacing a dropped phone [regardless of what caused the fall].
    RainbowSeven and daelumia like this.
    02-20-2014 01:38 AM
  11. Crasstoe's Avatar
    It is covered on your contents insurance, use it if you have it. I've had to claim for accidental damage on my GFs Lumia 820 twice now, 20 each claim, new phone each time.

    If you don't have contents insurance take a phone insurance policy out, wait a week then claim you just broke it, unless the insurance company know for fact it broke before then you'll be covered.

    Sent from my Nokia Lumia 1020 using Tapatalk
    02-20-2014 02:11 AM
  12. berty6294's Avatar
    If you don't have contents insurance take a phone insurance policy out, wait a week then claim you just broke it, unless the insurance company know for fact it broke before then you'll be covered.

    Sent from my Nokia Lumia 1020 using Tapatalk
    Yeah dude just commit insurance fraud! It's not illegal or anything!
    etad putta likes this.
    02-20-2014 09:49 AM
  13. adporter's Avatar
    Sorry if this sounds harsh, but this complaint is just crazy. Why would you want to blame Nokia for something you did wrong? Nokia did not drop your phone, your actions led to it falling of the bedside table for whatever reason that has to do with the bedside table surface, angle, phone placement, etc. As mentioned above things don't move on their own.
    I am sorry your phone broke, but next time maybe put a case on it or put in on a non-slip cloth, instead of blaming customer support for not replacing a dropped phone [regardless of what caused the fall].
    Well that was pretty insensitive! There is nothing crazy about this complaint. I'm a network engineer and can attest to the fact that electromagnetic pulls (basic physics) and screen design can certainly cause a phone to move on its own. This customer has absolutely every right to blame the provider and should be reimbursed. The customers "action" of placing the phone on a bed side table makes her human. Where do you put your phone John? I hope you don't sleep with it - but then again that may justify your post at 2:38am.
    heat 33330 likes this.
    02-20-2014 06:22 PM
  14. Gilbert Marcoux's Avatar
    I, like Nokia's customer service, would ask that you duplicate this rather than just take you at your word, even if you are a network engineer. Without proof, they have no case (basic law). I'm not an engineer but can attest to the fact that people make up bull**** reasons rather than accept blame. And I feel for the original poster. My phone just got dropped off 20 mins ago to replace a broken screen because it caught in my pocket coming out and I dropped it on a ceramic floor. It should have been in the Otterbox case that I'd purchased for it but wasn't because I had the Qi case on it for the convenience of wireless charging. That case has no grip and offers almost no protection. I could say it's bad design, that they should have built Qi charging into the phone like the 920 but in the end I didn't put a case on it so it's MY fault.
    Well that was pretty insensitive! There is nothing crazy about this complaint. I'm a network engineer and can attest to the fact that electromagnetic pulls (basic physics) and screen design can certainly cause a phone to move on its own. This customer has absolutely every right to blame the provider and should be reimbursed. The customers "action" of placing the phone on a bed side table makes her human. Where do you put your phone John? I hope you don't sleep with it - but then again that may justify your post at 2:38am.
    02-20-2014 06:51 PM
  15. Janda45's Avatar
    This is just typical America anymore. People make a mistake and rather than own it they try to blame others for it. Take some responsibility OP. You didn't take care of your phone. You neglected to put a protective case on it. You really believe the phone moves on it's own? If it is vibrating you should have expected a little movement. My bedroom is carpeted and if my phone fell off the nightstand it wouldn't break. At minimum you should have prevented the device from falling by having it on a charger or securing it some way preventing such an accident. In any case, it was an accident and you're responsible.
    02-21-2014 09:17 AM
  16. sym1a1a's Avatar
    This is just typical America anymore. People make a mistake and rather than own it they try to blame others for it. Take some responsibility OP. You didn't take care of your phone. You neglected to put a protective case on it. You really believe the phone moves on it's own? If it is vibrating you should have expected a little movement. My bedroom is carpeted and if my phone fell off the nightstand it wouldn't break. At minimum you should have prevented the device from falling by having it on a charger or securing it some way preventing such an accident. In any case, it was an accident and you're responsible.
    Hey, carefull with the American bashing there, I don't believe the narcissistic " I can do no wrong " is an American exclusive LOL
    02-21-2014 09:36 AM
  17. potatopower's Avatar
    Well that was pretty insensitive! There is nothing crazy about this complaint. I'm a network engineer and can attest to the fact that electromagnetic pulls (basic physics) and screen design can certainly cause a phone to move on its own. This customer has absolutely every right to blame the provider and should be reimbursed. The customers "action" of placing the phone on a bed side table makes her human. Where do you put your phone John? I hope you don't sleep with it - but then again that may justify your post at 2:38am.
    Not sure if serious or Trolling -_-
    Kon Bick likes this.
    02-21-2014 09:54 AM
  18. berty6294's Avatar
    This is just typical America anymore. People make a mistake and rather than own it they try to blame others for it. Take some responsibility OP. You didn't take care of your phone. You neglected to put a protective case on it. You really believe the phone moves on it's own? If it is vibrating you should have expected a little movement. My bedroom is carpeted and if my phone fell off the nightstand it wouldn't break. At minimum you should have prevented the device from falling by having it on a charger or securing it some way preventing such an accident. In any case, it was an accident and you're responsible.
    EDIT: DELETE
    REASON: Troll is still here...
    Last edited by berty6294; 02-21-2014 at 10:23 AM.
    02-21-2014 10:03 AM
  19. berty6294's Avatar
    Why are you doing this?
    02-21-2014 10:28 AM
  20. troylytle's Avatar
    These phones really do this. You can prevent it all you like with leveling but the weight being mostly in the bottom throws it for a course and it can end up in crazy places. Plus vibrate people. The cause is low-friction glass raised above the casing of the device. And since we're supposed to be able to flip to silence, who is to say that isn't the last thing I did before my phone started this? Sounds like a design flaw to me.
    02-21-2014 10:39 AM
  21. berty6294's Avatar
    Simple solution, buy carpet.
    02-21-2014 10:48 AM
  22. chmun77's Avatar
    You should have get a good phone casing which makes the 1020 placed evenly on table surfaces. Anyways, don't cry over spilled milk. Repair it if you like the phone so much, else get another smart phone. Or Asha, as Nokia advert it as drop tests proven.
    02-22-2014 05:45 AM
  23. trandz's Avatar
    My phone slid off my bathroom table onto tile today as I forgot it was on my pants (inbetween they were folded(. I picked up my pants and it went crashing. Somehow though, not one mark on the screen or the body.
    02-22-2014 10:23 AM
  24. etad putta's Avatar
    Well that was pretty insensitive! There is nothing crazy about this complaint. I'm a network engineer and can attest to the fact that electromagnetic pulls (basic physics) and screen design can certainly cause a phone to move on its own. This customer has absolutely every right to blame the provider and should be reimbursed. The customers "action" of placing the phone on a bed side table makes her human. Where do you put your phone John? I hope you don't sleep with it - but then again that may justify your post at 2:38am.
    Stopped reading after the word "engineer".
    02-23-2014 06:56 AM
  25. Morpheus Phreak's Avatar
    Stopped reading after the word "engineer".
    You too eh? I saw it and rolled my eyes. Being a 'network engineer' doesn't apply to the situation or even provide a useful/topical credential. Ah well.
    02-23-2014 08:10 AM
49 12

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