1. IV-XX's Avatar
    So had my 1020 for around a month, last few days can't decrease the volume. Have to turn it off and on again just to get it lower.
    Can't soft reset either because the Vol- doesn't work. Which is just tedious.
    Also Voice commands have never worked, which wouldn't bother me, except it means I can't use shazam or sound hound.
    Which those few times I've needed to identify a song has been missed.
    Mic works for calls and camera but otherwise meh.

    Anyone know any fixes would be appreciated.
    02-24-2014 05:53 PM
  2. canonuevo's Avatar
    It sounds like you have a defective unit. You can bring it to the Microsoft Store or your carrier to get it replaced.
    There is also a default shazam like software you can use that's on WP. You can access it by tapping the magnify glass and then the music icon.
    WanderingTraveler likes this.
    02-24-2014 06:11 PM
  3. WanderingTraveler's Avatar
    If you can't have the phone replaced, here's a workaround for one of your problems:

    For the volume problem, download Quick Tiles from the Store. It's a lifesaver, really.

    Personally, I really can't see anyone fixing one of those software problems via anything but a hard reset, seeing that the volume down button doesn't work anymore.

    (I'm also stuck with a broken volume rocker, so we're all in this together.)
    02-24-2014 06:15 PM
  4. IV-XX's Avatar
    Thanks for the help.
    Looks like I'm getting a replacement.

    BTW the WP music identifier also doesn't pick up any sound through the mic.

    Quick Tiles, would've been the one if I wasn't getting it replaced.
    02-26-2014 11:50 AM

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