Random restarts.

[w00cash1020]

Hey guys,

After upgrading my 1020 to black I started getting random phone restarts. Phone turns off and then randomly turns on (can't be turned on manually) . I pick up the phone and often see the enter pin screen. I used the SRTool, had the phone sent to a Nokia care center but to no avail. Maybe someone here can help me get rid of this annoying issue.

Sent from my Nexus 7 using Tapatalk

 

[palandri]

Do you have a case on the phone?

 

[Scopes64]

@OP I posted a thread on the same subject just before yourself. My Lumina 1020 is exhibiting the same problem. (check my post for full details)

With regards the question of a case. I do use a case but I don't feel the phone overheating, which I assume is the point you may be raising?

 

[palandri]

@OP I posted a thread on the same subject just before yourself. My Lumina 1020 is exhibiting the same problem. (check my post for full details)

With regards the question of a case. I do use a case but I don't feel the phone overheating, which I assume is the point you may be raising?

That, plus some cases can put pressure on the buttons and cause havoc

Here's a link to your post so w00cash1020 can see it: http://forums.windowscentral.com/nokia-lumia-1020/279884-random-power-down-reboot-issues-revisited.html

 

[Scopes64]

Easy test..... Case coming off. Will feed back after 36 hours or so.

 

[Scopes64]

Easy test..... Case coming off. Will feed back after 36 hours or so.

Case removal made no difference as the phone rebooted overnight. New sim has arrived so i will see if its sim card related.

 

[anon(5445874)]

I had random restarts on my 920 before the update. After upgrading to 8.1, it's never happened.

 

[w00cash1020]

I don't use a case.

Sent from my Nexus 7 using Tapatalk

 

[Scopes64]

24 hours and no reboot. Looks like the replacement SIM has resolved my problem

 

[w00cash1020]

Ok feck it. After 3 restarts yesterday and a restart each morning when I wake up and see the pin screen for 4 consecutive days I decided I'm gonna go to the Nokia place and tell them to replace it. This is ridiculous.

Sent from my Nexus 7 using Tapatalk

 

[w00cash1020]

I really need to vent now...
The story more or less here Re: 1020 issues. - Nokia Support Discussions
Phone got back from 3rd repair a week ago and even though I said no to another repair and wanted a working new phone they "repaired" it by reloading software again (did nothing last 2 times) because the ****ty law says they can do it if the repair costs no money....
Some customer service... I had a couple phones in my life but never had any problems with them.

 

[David Guzman3]

I deleted all my "here" apps that came with the phone and it solved my random reboot problems. Hope that helps