1. w00cash1020's Avatar
    Hey guys,

    After upgrading my 1020 to black I started getting random phone restarts. Phone turns off and then randomly turns on (can't be turned on manually) . I pick up the phone and often see the enter pin screen. I used the SRTool, had the phone sent to a Nokia care center but to no avail. Maybe someone here can help me get rid of this annoying issue.

    Sent from my Nexus 7 using Tapatalk
    04-25-2014 11:55 AM
  2. palandri's Avatar
    Do you have a case on the phone?
    04-25-2014 12:06 PM
  3. Scopes64's Avatar
    @OP I posted a thread on the same subject just before yourself. My Lumina 1020 is exhibiting the same problem. (check my post for full details)

    With regards the question of a case. I do use a case but I don't feel the phone overheating, which I assume is the point you may be raising?
    palandri likes this.
    04-25-2014 03:17 PM
  4. palandri's Avatar
    @OP I posted a thread on the same subject just before yourself. My Lumina 1020 is exhibiting the same problem. (check my post for full details)

    With regards the question of a case. I do use a case but I don't feel the phone overheating, which I assume is the point you may be raising?
    That, plus some cases can put pressure on the buttons and cause havoc

    Here's a link to your post so w00cash1020 can see it: http://forums.windowscentral.com/nok...revisited.html
    Guytronic and Scopes64 like this.
    04-25-2014 03:49 PM
  5. Scopes64's Avatar
    Easy test..... Case coming off. Will feed back after 36 hours or so.
    palandri likes this.
    04-25-2014 04:05 PM
  6. Scopes64's Avatar
    Easy test..... Case coming off. Will feed back after 36 hours or so.
    Case removal made no difference as the phone rebooted overnight. New sim has arrived so i will see if its sim card related.
    palandri likes this.
    04-26-2014 02:20 AM
  7. anon(5445874)'s Avatar
    I had random restarts on my 920 before the update. After upgrading to 8.1, it's never happened.
    palandri likes this.
    04-26-2014 02:34 AM
  8. w00cash1020's Avatar
    I don't use a case.

    Sent from my Nexus 7 using Tapatalk
    palandri likes this.
    04-26-2014 02:38 AM
  9. Scopes64's Avatar
    24 hours and no reboot. Looks like the replacement SIM has resolved my problem
    palandri likes this.
    04-27-2014 03:06 AM
  10. w00cash1020's Avatar
    Ok feck it. After 3 restarts yesterday and a restart each morning when I wake up and see the pin screen for 4 consecutive days I decided I'm gonna go to the Nokia place and tell them to replace it. This is ridiculous.

    Sent from my Nexus 7 using Tapatalk
    palandri likes this.
    04-30-2014 03:36 AM
  11. w00cash1020's Avatar
    I really need to vent now...
    The story more or less here Re: 1020 issues. - Nokia Support Discussions
    Phone got back from 3rd repair a week ago and even though I said no to another repair and wanted a working new phone they "repaired" it by reloading software again (did nothing last 2 times) because the ****ty law says they can do it if the repair costs no money....
    Some customer service... I had a couple phones in my life but never had any problems with them.
    05-24-2014 05:19 AM
  12. David Guzman3's Avatar
    I deleted all my "here" apps that came with the phone and it solved my random reboot problems. Hope that helps
    08-03-2014 11:19 PM

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