06-10-2014 02:33 AM
40 12
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  1. Ray_Lion's Avatar
    Hey
    So I got my hands on a new Lumia 1020 yesterday and i admire the camera and so on but there is one issue.
    Always when I am trying to send a photo I just took via Whatsapp, it render it so small, that the quality is just horrible and the photo is maybe 40kb in size.
    Is there any way to fix this?
    Greetings
    - Ray
    06-06-2014 08:25 AM
  2. Kaushik Banerjee's Avatar
    currently this feature is not supported in whatsapp you can try contacting the developer and suggest this feature :)
    06-06-2014 08:29 AM
  3. Ray_Lion's Avatar
    Hey thanks for the quick answer. The problem is not, that it is getting downsized rather that it gets downsized that much. Other Pictures on my Phone send just fine through whatsapp and the get "normal" whatsapp solutions. but photos i did by myself just get small and ugly :/
    Kaushik Banerjee likes this.
    06-06-2014 09:14 AM
  4. Kaushik Banerjee's Avatar
    then i think you should not try taking a picture via whatsapp try lenses such as the default camera app and nokia camera...and then share it via whatsapp....
    06-06-2014 09:18 AM
  5. Ray_Lion's Avatar
    Did that, here is the result. 30b7fdb97352fb0e41edca281ac6aec7f757c1a1.jpg
    Thats not what you think a picture should look like even via whatsapp. But thanks for the help so far. :)
    06-06-2014 10:01 AM
  6. Kaushik Banerjee's Avatar
    Quite strange...the camera build quality... Can also be a hardware issue , get in contact with the nearest Nokia service centre as soon as possible...you might get a new device..if you are under your warranty conditions 😉
    06-06-2014 10:13 AM
  7. Tahiti Bob's Avatar
    I have the same issue with the 1520. Asked 2 friends to test this, the one with the 920 has no issue, the one with the 1520 has the same issue. Pictures sent via WhatsApp come out really small and of mediocre quality. Screenshots and saved pictures are fine, it's only with pictures taken by the device.
    06-06-2014 10:17 AM
  8. Kaushik Banerjee's Avatar
    Here's the one I took with WhatsApp..
    Sent from Microsoft Lumia 625 using Tapatalk
    Attached Thumbnails wp_20140606_005.jpg  
    06-06-2014 10:18 AM
  9. Tahiti Bob's Avatar
    Do you get small pictures on the 625 too?
    06-06-2014 10:26 AM
  10. Ray_Lion's Avatar
    Banerjee yours looks fine. Kinda wierd. Pictures I take without sending them are great, no quality loss or sth like that.
    @ Thaiti Bob nice to here that i am not the only one with this problem, same here, screenshots etc are fine.
    Kaushik Banerjee likes this.
    06-06-2014 10:32 AM
  11. Tahiti Bob's Avatar
    If it affects only the 1020 and 1520 it could be due to their camera chip. In which case the icon/930 should have the same issue.
    06-06-2014 10:33 AM
  12. Ray_Lion's Avatar
    Have you heard of a fix up to this point? If every 1020 has this error you would expect more complaints wouldnt you?
    06-06-2014 10:45 AM
  13. Mathias Simon's Avatar
    I have the same problem on my 1020. It started to happen with last whatsapp update... =S no fix for now..
    06-06-2014 10:54 AM
  14. Tahiti Bob's Avatar
    I put it in the Whatsapp thread this morning, you guys should probably comment over there as it's not specific to just the 1020.
    06-06-2014 11:02 AM
  15. dKp1977's Avatar
    I have the same issue with the 1520. Asked 2 friends to test this, the one with the 920 has no issue, the one with the 1520 has the same issue. Pictures sent via WhatsApp come out really small and of mediocre quality. Screenshots and saved pictures are fine, it's only with pictures taken by the device.

    In your case it's neither hardware nor software related. It's a user issue. :P
    Seriously though, I was quite surprised to see what WhatsApp did to my beautiful pictures. I assume though they're gonna fix it once they start optimizing for WP 8.1. Which at their current pace is presumably summer 2015.
    06-06-2014 11:09 AM
  16. Beatmaster's Avatar
    Same issue here with my 1020. It started today for me. I tried a soft reset but it did not help. I updated the Nokia pro cam beta. Since then I think I have this problem. But it affects even old photos too.
    06-06-2014 03:45 PM
  17. alanrobinson5538's Avatar
    Same here. It was fine for me until the recent whatsapp update, and I sent a perfect looking picture yesterday and it came and tiny and virtually unviewable. That was on my Lumia 1520. Perfect before the update though
    06-06-2014 03:52 PM
  18. Beatmaster's Avatar
    I did write to the whatsapp support. I will let you know when they get back. Maybe it would be good if others write there too?
    06-06-2014 08:15 PM
  19. micheitor's Avatar
    Same problem here on my 1020, but only since the last update.
    06-06-2014 10:46 PM
  20. Sri Krishna's Avatar
    Guys are you all sure its the whatsapp problem? I have the same problem, its actually our camera problem on the 1520. To check this, check the file size of the pictures you take via your PC. Mine shows less than 40kb per pic!!! Yes 20MP camera taking VGA quality photos. It looks ok on our screens but when whatsap compressors it further then the small pics happen. I think the latest 8.1 update ( the 2nd one) screwed up the camera module for 1020 and 1520.

    Be searching the net for fixes, soft reset done. Nothing, praying microsoft will acknowledge can fix this ASAP!
    06-07-2014 12:00 AM
  21. Beatmaster's Avatar
    File size of my pictures are normal. 1-2mb small + 12mb high res.
    06-07-2014 02:33 AM
  22. micheitor's Avatar
    Guys are you all sure its the whatsapp problem? I have the same problem, its actually our camera problem on the 1520. To check this, check the file size of the pictures you take via your PC. Mine shows less than 40kb per pic!!! Yes 20MP camera taking VGA quality photos. It looks ok on our screens but when whatsap compressors it further then the small pics happen. I think the latest 8.1 update ( the 2nd one) screwed up the camera module for 1020 and 1520.

    Be searching the net for fixes, soft reset done. Nothing, praying microsoft will acknowledge can fix this ASAP!
    I'm using WP8
    It's a whatsapp last update problem
    06-07-2014 10:15 AM
  23. Urias Gadelha's Avatar
    I`m having the same problem... Lumia 1520, after the last whatsapp update, the pictures are very tiny... the video is ok... even the pictures i send from my camera roll, gets downsized... anyone knows something for us to do??
    06-07-2014 11:36 AM
  24. Jonathanmr7's Avatar
    same here with 720 8.1
    06-07-2014 12:49 PM
  25. mukhlisviovix's Avatar
    i got the same problem. that's why im here. and searching for some solutions. i thought i was the only one with the problem
    06-07-2014 03:36 PM
40 12

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