1. KennyJohnson's Avatar
    I just purchased from my local MIcrosoft Store an unlocked Lumia 1020. I'm using it on T-Mobile's network and when I check for updates the phone tells me that there are no new updates. Is there a way to force updates for the phone?
    08-07-2014 05:03 PM
  2. TurtleSpeedX's Avatar
    Where are you from? Some people are already reporting that they are downloading/installing 8.1.

    Im from germany and i'm currently installing 8.1. Other reports, from finland and Uk also got the update 8.1.

    EDIT: i'm also using an unlocked 1020.
    08-07-2014 05:17 PM
  3. KennyJohnson's Avatar
    I'm from the USA. I tried a Lumia 1520 and was able to update right away. I thought the unlocked phones would update because they are advertised as Windows 8.1 ready.
    08-07-2014 05:32 PM
  4. Blacklac's Avatar
    Unlocked doesn't mean you get updates from Nokia. That's unbranded. Unlocked simply means you can move from carrier to carrier. Nothing with updates.

    If Cyan firmware is important, I'd wait until T-Mobile pushes the update. If you just want 8.1 OS, you can use the Developers Preview. The issue is, you cannot go from Dev Preview to Official Cyan + 8.1 yet, until Microsoft fixes the bug. You can downgrade and then get Cyan, but not everyone wants to deal with that.

    Honestly, since you have a 1020, id wait for Cyan cause the camera improvements.
    08-07-2014 05:33 PM
  5. colinkiama's Avatar
    The updates are still rolling out. You must wait.
    08-07-2014 05:36 PM
  6. TurtleSpeedX's Avatar
    Have you checked the 8.1 forums? The "Cyan Roll-Out" thread? Many people are reporting that Cyan is available for their phone. I'm not sure if i read about someone living in the US.
    I went to "check for updates" because i was bored, first i had to install a pre update to make my phone ready for 8.1. After that, my phone automatically notified me about a new update (8.1).

    Just start checking the update section in your settings every few hours, it should be there soon, since Cyan is rolling out everywhere as we are talking.
    08-07-2014 05:37 PM
  7. KennyJohnson's Avatar
    Unlocked doesn't mean you get updates from Nokia. That's unbranded. Unlocked simply means you can move from carrier to carrier. Nothing with updates.

    If Cyan firmware is important, I'd wait until T-Mobile pushes the update. If you just want 8.1 OS, you can use the Developers Preview. The issue is, you cannot go from Dev Preview to Official Cyan + 8.1 yet, until Microsoft fixes the bug. You can downgrade and then get Cyan, but not everyone wants to deal with that.

    Honestly, since you have a 1020, id wait for Cyan cause the camera improvements.
    I'm used to Android with the Nexus phones that had updates pretty quick. I didn't know that T-Mobile still pushes out the updates. Kind of sucks that it could be a wait.
    08-07-2014 05:39 PM
  8. Blacklac's Avatar
    What carrier was it made for? If T-Mobile doesn't carry the 1020, that could be interesting. It could still have the update pushed from its original carrier. I really don't know.
    08-07-2014 05:42 PM
  9. KennyJohnson's Avatar
    What carrier was it made for? If T-Mobile doesn't carry the 1020, that could be interesting. It could still have the update pushed from its original carrier. I really don't know.
    It's not carrier branded. The 1020 in the USA is made for At&t. However, T-Mobile doesn't carry the phone and I just found out via MS support that I won't get 8.1. Which really sucks. I guess Windows Phone isn't for me.
    08-07-2014 05:44 PM
  10. Blacklac's Avatar
    Ok, was afraid of that. You can still get the newest OS updates via the Developer Preview program, including 8.1 Update 1.

    If it shows ATT logo on boot up, its still branded. Branding and unlocking are different things

    If you know someone with an ATT account, you could pop in their SIM and get the official update, once ATT releases it. They haven't released it yet. The only difference from an official update and Developer Preview is official gets newer firmware (Cyan).

    You might even be able to remove your TMobile SIM and update via Wifi. I've updated my ATT phone without even putting a SIM in it before.
    08-07-2014 05:55 PM
  11. KennyJohnson's Avatar
    Ok, was afraid of that. You can still get the newest OS updates via the Developer Preview program, including 8.1 Update 1.

    If it shows ATT logo on boot up, its still branded. Branding and unlocking are different things

    If you know someone with an ATT account, you could pop in their SIM and get the official update, once ATT releases it. They haven't released it yet. The only difference from an official update and Developer Preview is official gets newer firmware (Cyan).
    It has no branding when I boot up. I bought this directly at the Microsoft Store and it is now unlocked. Even the box doesn't have At&t branding.
    08-07-2014 06:01 PM
  12. ssapre's Avatar
    I just purchased from my local MIcrosoft Store an unlocked Lumia 1020. I'm using it on T-Mobile's network and when I check for updates the phone tells me that there are no new updates. Is there a way to force updates for the phone?
    Cyan for this is not released yet(at least no news about US 1020) and WP 8.1 Update 1 is through Dev Preview program. so you can install update 1 if you go through DP route. I see that working with my friends' 1020 unlocked bought 2 weeks back and there are absolutely no issues in this install so far.
    08-07-2014 06:02 PM
  13. T Moore's Avatar
    Look in settings>extras+info>more info>manufacturers name.
    The only 1020 in the US is AT&T branded, there are no country variants. When the update is released for the Lumia 1020 from AT&T you can get the update. They have released the update for the 1520, 925 and 520 so far.
    08-07-2014 06:03 PM
  14. ssapre's Avatar
    I just found out via MS support that I won't get 8.1.
    At least for now we havent seen such references. Yes, the phone is EOLed, but not support...thats still there at least through DP.
    08-07-2014 06:04 PM
  15. Blacklac's Avatar
    It has no branding when I boot up. I bought this directly at the Microsoft Store and it is now unlocked. Even the box doesn't have At&t branding.
    Ok, I see. Well, being unbranded the update should push once Microsoft pushes it for all unbranded 1020, which I don't think has happened.
    08-07-2014 06:05 PM
  16. KennyJohnson's Avatar
    manufacturers name: RM-877_nam_usa_957. It isn't At&t

    I just checked out more online and this ins't the At&t model. I called Microsoft support and they said T-Mobile would update it. But, T-Mobile doesn't carry the phone. I don't know if I got bad support or if I'm screwed.
    Last edited by KennyJohnson; 08-07-2014 at 06:22 PM.
    08-07-2014 06:05 PM
  17. WPGeek's Avatar
    The following link directly from microsoft explains how the updates happen for "region variants" as compared to "country variants" . check under extras+info for mobile operator, it is probably 000-11, meaning a north american region variant.

    dev.windowsphone.com/en-US/OEM/docs/Customization/Registry_values_for_carrier-unlocked_phones

    i think there may be some confusion because microsoft stores don't exist outside on canada and the U.S., for those outside of north america these stores are owned by microsoft, and staffed by microsoft employees. What KennyJohnson has done is buy a unbranded and unlocked 1020 directly from its manufacturer.

    any chance KennyJohnson could reply with the product code from the sim drawer so others could download the firmware and unbrand their own phones...
    08-07-2014 07:03 PM
  18. KennyJohnson's Avatar
    The following link directly from microsoft explains how the updates happen for "region variants" as compared to "country variants" . check under extras+info for mobile operator, it is probably 000-11, meaning a north american region variant.

    dev.windowsphone.com/en-US/OEM/docs/Customization/Registry_values_for_carrier-unlocked_phones

    i think there may be some confusion because microsoft stores don't exist outside on canada and the U.S., for those outside of north america these stores are owned by microsoft, and staffed by microsoft employees. What KennyJohnson has done is buy a unbranded and unlocked 1020 directly from its manufacturer.

    any chance KennyJohnson could reply with the product code from the sim drawer so others could download the firmware and unbrand their own phones...
    Mine is 000-US. Where do I find that code in the sim drawer?
    08-07-2014 07:12 PM
  19. WPGeek's Avatar
    there is a hidden flag that pulls out, hard to describe. can tell you it starts with 059. the following link explains.
    nokia.com/ca-en/support/product/lumia1020/userguidance/?action=singleTopic&topic=GUID-3A86B6F2-BF44-468A-8C34-D0102252E359

    000-US means unbranded united states country variant, so probably same time as AT&T.
    08-07-2014 07:42 PM
  20. Freddy1020_Unlocked_US's Avatar
    I'm in the same boat.
    I purchased an unbranded and unlocked version of the 1020 at a Microsoft store.
    Is not ATT labeled, there is no reference of carrier in the box, during boot up, or anywhere else.
    I called Nokia and was told the update is managed by Microsoft directly, I'm not sure if this is true or just misinformed.
    The people at the Microsoft store had no idea how it works, and I didn't get a straight answer form Microsoft support.

    I'm also wondering how is this going to work for us...
    08-09-2014 10:30 AM
  21. Beanis's Avatar
    I bought a Nokia 1020 unlocked last week from a private seller. He said he got it at the microsoft booth at some trade show in Miami. (tech-con?). I'm currently on T-mobile with DP but no 8.1 update 1.

    Under settings > about it says my carrier is Cv Gbie, whatever that means.
    Manufacturer name under settings > extra+info says: RM-875_eu_euro1_211
    Mobile operator: 000-GB.

    I don't know what any of that means. But I can say that my phone won't update to update 1 yet.
    08-09-2014 01:26 PM
  22. ssapre's Avatar
    I bought a Nokia 1020 unlocked last week from a private seller. He said he got it at the microsoft booth at some trade show in Miami. (tech-con?). I'm currently on T-mobile with DP but no 8.1 update 1.
    Update 1 came to DP only to all, not as an OTA directly. You can update this phone to WP8.1 Update 1 through DP, that is working perfectly fine.
    08-10-2014 12:55 AM
  23. JamesPTao's Avatar
    Register as a developer on windows phone site (its actually quite easy), then Download the developer preview app. Make sure phones backup settings are on, then run the app. That simple.
    08-10-2014 01:05 AM
  24. Beanis's Avatar
    Update 1 came to DP only to all, not as an OTA directly. You can update this phone to WP8.1 Update 1 through DP, that is working perfectly fine.

    No actually it's not. As I said before, my 1020 is running 8.1, which was received through DP.
    But now I can click "check for updates" forever and it says there isn't one.
    It can't make app folders and has an older build number compared to my 928, which can make app folders.
    08-10-2014 02:13 AM
  25. Wp_Shashwat's Avatar
    No actually it's not. As I said before, my 1020 is running 8.1, which was received through DP.
    But now I can click "check for updates" forever and it says there isn't one.
    It can't make app folders and has an older build number compared to my 928, which can make app folders.
    Check if you are still enrolled in the Developer Preview.. Sometimes updating unchecks that box..
    08-10-2014 02:45 AM

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