12-07-2017 03:22 AM
48 12
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  1. Mark Walker4's Avatar
    When I try a hard reset I get a the gears screen then a sad face. After that it shuts down. So far no PC recognizes it. It says "One of the USB devices connected to this computer has malfunctioned and windows doesn't recognize it." Neither the Windows Phone Recovery Tool, nor the Nokia Software Updater are able to connect. Is there any hope after exhausting all these options?
    07-30-2015 04:51 PM
  2. jaxt3r's Avatar
    Hi Guys, I've been reading the above posts and looks like I've landed myself in a similar sort of situation.It's really disappointing how the issue happened before a year and is still happening and Windows has not come with a proper solution.
    08-09-2015 06:18 AM
  3. Harry Notermans's Avatar
    Well, I suppose in some cases a phone is just fried. Like mine was last May. Totally dead except for a message in tiny letter stating no boot device found. Had the motherboard replaced (under warranty) and to my surprise got a 64GB version back, my original one was 32. Is that a nice solution or what?
    gpobernardo and Guytronic like this.
    08-10-2015 01:56 PM
  4. gpobernardo's Avatar
    Well, I suppose in some cases a phone is just fried. Like mine was last May. Totally dead except for a message in tiny letter stating no boot device found. Had the motherboard replaced (under warranty) and to my surprise got a 64GB version back, my original one was 32. Is that a nice solution or what?
    Now that is a treat!

    At any rate, same happened to my L1020 and only having the board replaced in a service center resolved the issue.
    Guytronic likes this.
    08-11-2015 11:06 AM
  5. christopher kaberia's Avatar
    It just happened to me this morning. my fully charged lumia 1020 cant start. got in in my car and drove to work. upone reaaching the office its dead. cant charge, cant start cant do anything ....i mean its so strange
    08-11-2015 04:21 PM
  6. zei20t's Avatar
    same thing happened to my wife's 1020.

    main board replaced under warranty...............
    gpobernardo likes this.
    08-11-2015 07:43 PM
  7. christopher kaberia's Avatar
    It all about being able to restart the phone. Since the battons are not working the only solution is to remove the battery. You can do this by following some good youtube videos or taking it to a trained personnel. Ask them to take out and return the battery and thats all you need. Its an easy fix. Good luck!
    08-12-2015 10:43 PM
  8. poofycake's Avatar
    this just happened to me the other night. had to wiggle the phone to get it charging which it stayed on charge yesterday but when i tried charging it again last night it wouldn't hold up for anything. it's completely dead now after it wont charge on idle and battery kept draining when on screen. tried different chargers...different outlets...different methods of restarting the phone. i ordered a new micro usb port to replace so hopefully this will be the fix that i need. really hope it's not a battery issue as well. this is really upsetting considering i cant upgrade until next month.
    09-16-2015 09:05 AM
  9. JAMfx's Avatar
    Hey,
    I'm wondering if you found a solution?
    My phone just did the same thing this morning. I pulled it off of the wall charger and not even 10mins later it turned of and is now a fancy paperweight.
    10-12-2015 03:08 PM
  10. JAMfx's Avatar
    I know
    It's so ridiculous. I haven't even had my phone for 2 years and it has been nothing but issues. It consistently glitches, deletes things, turns itself off and all sorts of ridiculous things. I'm still paying it off and now its shut itself down and has become completely unresponsive.
    I thought I hated apple phones. I definitely haven't had a reason to like this phone.
    10-12-2015 03:14 PM
  11. rea2013's Avatar
    In the end I sent it back to Nokia, got it back after a day or two and had no problems since.
    10-12-2015 10:32 PM
  12. dogra_naman91's Avatar
    thnx for these details buddy !!

    it worked for my device in a very perfect way....
    12-16-2015 01:40 PM
  13. Brendan Krotz's Avatar
    this xmas will be the 3d time i've had my 1020 returned & replaced. each time they have either replaced the motherboard or the entire phone... last time they managed to install WP8.1 on it and it was stable for a while... until i start to update the apps & slowly update the OS, that's when it seems the 1020 has issues...

    this 3rd time round there is a range of issues::

    - once phone key locks, the unlock key is unresponsive. initially by plugging the phone into a portable battery or power would wake it up, but that eventually stopped working & the only way to wake up the phone was to do a software reset...
    - recently when i get a call and the phone is unresponsive, i have to just miss the call / text, restart the phone then check missed call / text
    - the phone has stopped charging from a portable battery charger (phone constantly running out during the day if i dont get to a power point)
    - the phone's notifications are either laggy or dont wont, therefore i cant use phone alarm to wake up anymore, calendar alerts etc dont work anymore...
    - before sending my phone back i wanted to backup all my pictures & videos but they wouldnt upload to one drive via wifi, or very slowly, took over 2 months to backup cause large files took a long time...
    - connecting phone to computer doenst work anymore, phone doesnt respond, not recognised as a device, nothing... just like it's not connected, so i cant even run the nokia repair took to reset the phone...

    so ive finally backed up all my files & am ready to send it back... if i do just get another 1020 sent out (was hoping for a 1520 or a more recent model since this will be the 4th attempt to repair) i will leave with OS software they installed / tested, i may update apps but leave it at WP8.1 but that's it.

    will report back with what happens... i do like this phone, the camera is amazing, if only it was faster & more reliable... i do want the 950XL but not ready to pay $1000+ upfront, so will keep an eye out for a cheaper deal or 2nd hand...

    overall i love windows phone and the overall experience, after all the problems ive had over the past year & half i still would prefer it than android or apple, cause i love the camera & 8.1 is a clean / easy to use OS
    12-17-2015 09:51 AM
  14. GaRy Ong's Avatar
    i HAD THE SAME PROBLEM !! how u fix it?
    02-19-2016 12:31 PM
  15. rea2013's Avatar
    I just sent it in to Nokia for repair. Took 3 days allowing for 1 day delivery both ways. Didn't have any problems after that.
    02-19-2016 12:34 PM
  16. Rawat_mayank's Avatar
    Hi I am having the same the same problem in 925... if this is a cause of Motherboard failure...
    05-13-2016 06:50 AM
  17. ikarzi's Avatar
    Had the exact same issue last week, after trying all those mentioned steps, efforts went sideways, sent it to the service only to hear "Should replace a motherboard (warranty for one month only)".
    I was totally disappointed to leave my L1020 in cold, I'm hoping someone could share their experience after motherboard replacement. Lastly, I'm skeptical about further investing as I'm definitely out of warranty. Thanks for the info guys
    06-27-2016 12:09 PM
  18. Tarun Rawat's Avatar
    Go to microsoft care centre they will reinstall the window for u or go with windows device recovery tool
    06-27-2016 12:43 PM
  19. Rojaws's Avatar
    This sounds like an urban myth but it actually worked on my 1020 which was fully charged, and had been unresponsive for a week, despite trying all of the resets that usually work.
    If you're using the battery pack extender, remove it. Then wrap your phone in a plastic bag and place it in a deep freeze for an hour. Reconnect it to the charger and just leave it alone, mine resets after about an hour when it gets back to room temperature.
    This fix was passed on to me by an auto electrician who says its an old trick used to reset some car stereos after the car battery has been replaced incorrectly. Worked for me (he claims 60% success rate; but sorry, no promises).
    Nokia/Microsoft, it's frustrating that we have to mess around like this.
    Chintan Gohel likes this.
    08-04-2016 03:58 AM
  20. nedarata's Avatar
    what does device manager show?
    08-05-2016 12:11 PM
  21. ankitgupta1020's Avatar
    I do have the same problem,My phone's screen is stuck on Glance screen Showing 22:37 instead of being completely off and no matter what key combination i use to reset the phone stays as it is,it doesnt even vibrate!
    And one more thing,When i see my 1020's stucked on glance screen(Showing 22:77,42 hours before i wrote this)
    on a pitch dark environment,i can see a lot of dots on the screen.If you got the problem sorted out,Please help me!
    13988197_1066656400048678_7716485521369128910_o.jpg
    08-09-2016 05:46 AM
  22. ankitgupta1020's Avatar
    I do have the same problem,My phone's screen is stuck on Glance screen Showing 22:37 and no matter what key combination i use to reset the phone stays as it is,it doesnt even vibrate!
    And one more thing,When i see my 1020's stucked on glance screen(Showing 22:77,42 hours before i wrote this)
    on a pitch dark environment,i can see a lot of dots on the screen.If you got the problem sorted out,Please help me!13988197_1066656400048678_7716485521369128910_o.jpg
    08-09-2016 05:48 AM
  23. Min09's Avatar
    My Nokia 1020 has exactly the same problem as Brandon Krotz describes. I have been searching the Net for answers with no luck. Now I joined this forum with the hope for a solution. It doesn't look like I can find solution here either. I have tried soft and hard reset, have tried different usb cables, have tried to leave it on changing over night. .. nothing worked! Please help me. I have photos from recent holiday on the phone which I am desperately want to recover them.
    12-07-2017 03:22 AM
48 12

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