1. Zorky's Avatar
    My nokia lumia 1020 phone sometimes shuts down after been charged to full and does not turn on again and cant be recharged but after few days it works like normal. I have gone 3 times to Opin Kerfi in Iceland that handles the phone repair and they say there is nothing wrong with my phone.

    Has any one else had this problem and what can I do to get it repaired or even new phone.
    08-08-2014 10:19 AM
  2. Zachary Boddy's Avatar
    Have you updated to Windows Phone 8.1? If so, this could be one of the bugs accounted to the update. I'm sure that once your problem is taken into account a future update will fix it. Of course, this doesn't help you right now, because you have a problem now, haha. Do a hard reset if you haven't already. Often, after an update, that fixes problems. Back up everything, do a hard reset(in settings I believe), and see if it worked. That's the most I can think of, hope it helps.
    08-08-2014 10:41 AM
  3. Zorky's Avatar
    I had this bug since before the update and after the update :(

    The phone turns on again after few days and works like normal for up to few weeks but then its happens again :(
    08-08-2014 10:54 AM
  4. 6029KingStephen's Avatar
    Did you take it to the shop at a time immediately after it dies on you? If they can't turn it on they can't say there's nothing wrong!
    08-08-2014 11:05 AM
  5. Zorky's Avatar
    It takes 6 days for them to bother to look at it so by then its working I did show the girl in the store but now she is denying it
    08-08-2014 11:13 AM
  6. Zachary Boddy's Avatar
    Hmm...try replacing the battery. They're not too pricy.
    08-08-2014 01:14 PM
  7. Zorky's Avatar
    The phone is only 9 months old if I try fixing it myself ill avoid the warranty :(
    08-08-2014 02:36 PM
  8. Zachary Boddy's Avatar
    True. It's not easy to replace the battery on a 1020. Like I said, maybe a hard reset is the answer. Hold down the volume down, the power, and the camera button all at the same time until you feel a vibrate then release the volume and camera button. But keep holding down the power until the phone reboots. However, it's advisable to back up everything.
    08-08-2014 03:57 PM
  9. Zorky's Avatar
    Oh when this happens the phone is completly dead nothing works but after a few days it somehow either turns on again or you are able to recharge it even tho it was full charged before dying.

    And I contacted Nokia they said there was nothing wrong with the phone also lol.
    08-08-2014 04:59 PM

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