1. Dawn J Philip's Avatar
    I had just been using my Nokia Lumia 1020 with the new 8.1 update. I had left open a webpage I was going to go back to (running on wifi, not my data). Pushed the power button to wake it up and now all I see or can do is view a static screen. It flashes on and off by itself ever so often. This sucks. Has anyone else had this? what should I do?
    08-19-2014 01:47 PM
  2. Anthony112409p's Avatar
    I know this is going to sound stupid, but have you tried to force a restart?
    Dawn J Philip likes this.
    08-19-2014 02:01 PM
  3. Grodelj's Avatar
    Soft reset? Hold power and volume down button until you feel a vibration.
    Dawn J Philip likes this.
    08-19-2014 02:01 PM
  4. Dawn J Philip's Avatar
    have been trying but it won't respond
    08-19-2014 02:06 PM
  5. Dawn J Philip's Avatar
    It just took!!!! So weird. Thank you for helping!!!!
    08-19-2014 02:15 PM
  6. Anthony112409p's Avatar
    Glad I could help! I'm just happy your phone is working again, since I definitely know and understand the pain and panic when something like that happens!
    08-19-2014 03:22 PM

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