1. RandellaBF's Avatar
    Just got a lumia 1020 on contract, Ive set it up today and theres no X to close apps when I press and hold the back arrow, any ideas on a fix for this

    Thanks in advance
    Last edited by RandellaBF; 09-13-2014 at 08:41 AM.
    09-13-2014 08:28 AM
  2. MDK22's Avatar
    Lumia 1010 ?
    If you mean Lumia 1020, what version of software / firmware are you on ?
    You may need to update the device ...
    depending on where you are = WinPhone 8.0 / 8.1, Lumia Black / Cyan

    If it says Lumia 1010, you wuz robbed
    09-13-2014 08:32 AM
  3. RandellaBF's Avatar
    Oops lol
    09-13-2014 08:40 AM
  4. RandellaBF's Avatar
    Windows Phone 8.1
    Firmware revision number: 3050.0000.1338.1001
    09-13-2014 08:48 AM
  5. Zulfigar's Avatar
    That's weird, can you swipe the apps you want to close downward?
    09-13-2014 08:59 AM
  6. MDK22's Avatar
    In order, checking after each operation :

    - perform a soft reset, then check

    - go to SETTINGS >> EXTRAS & INFO ...
    what version of Lumia (Black / Cyan) is shown ?

    - Check SETTINGS >> PHONE UPDATE to see if there's an update available

    - Last Resort - If NO luck, go to SETTINGS >> ABOUT >> RESET YOUR PHONE (this'll wipe all data) which will reset to factory. You can then update your device, properly.
    I might do this anyway w a new device

    Goes without saying, you must have an app OPEN, to see it with an X (upper right corner). This should be easy to fix w a virgin phone.

    Another question : where are you (US, UK, EU, etc) / what carrier ?
    Last edited by MDK22; 09-13-2014 at 09:24 AM.
    09-13-2014 09:07 AM
  7. RandellaBF's Avatar
    The update sorted it, Im on Black, is Cyan even out?
    09-13-2014 12:30 PM
  8. Laura Knotek's Avatar
    The update sorted it, Im on Black, is Cyan even out?

    Cyan for the 1020 is available for many carriers and countries. Which carrier do you have, and in which country do you live?
    09-13-2014 12:38 PM
  9. RandellaBF's Avatar
    Uk o2
    09-13-2014 01:22 PM
  10. switch side method's Avatar
    Omg and your on black !!! You should automatically get to Chan by now as I am in UK with a pay as you go giffgaff sim (owned by o2) do a phone update and it should come through

    Get cyan*
    Last edited by Guytronic; 09-13-2014 at 04:23 PM.
    09-13-2014 03:36 PM
  11. RandellaBF's Avatar
    Omg and your on black !!! You should automatically get to Chan by now as I am in UK with a pay as you go giffgaff sim (owned by o2) do a phone update and it should come through

    Get cyan*
    Ive just done an update and its rebooting as I type this

    Hopefully it is the Cyan update, if not how do I go about getting the Cyan update?
    09-14-2014 04:10 AM
  12. MDK22's Avatar
    It'll probably be CYAN - if it's NOT, you're gonna have to wait, until released for your phone. (CYAN has a pre-update, download ... so you may get 2 updates !)

    Make sure you reboot after the phone reboots itself, or asks you to reboot, just because it works, before taking all your apps ... (some recommend a hard reset !)
    09-14-2014 10:46 AM
  13. RandellaBF's Avatar
    Hi

    Yeah it did 2 updates, the 2nd one took a good few minutes

    Thanks for the advice guys
    09-15-2014 04:10 AM

Similar Threads

  1. Stopping apps running in the background and getting notifications
    By WPCentral Question in forum Ask a Question
    Replies: 5
    Last Post: 09-15-2014, 06:53 PM
  2. nokia 1020 Screen too bright and yellowish
    By WPCentral Question in forum Ask a Question
    Replies: 3
    Last Post: 09-14-2014, 10:44 AM
  3. How to update windows 8.1
    By WPCentral Question in forum Ask a Question
    Replies: 2
    Last Post: 09-13-2014, 09:28 AM
  4. Italy-based Trekstor to launch Windows Phone smartphone in November
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 09-13-2014, 08:00 AM
  5. Deal of the Day: 50% off Amzer TPU Hybrid Case for Nokia Lumia 1020
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 09-13-2014, 07:11 AM
LINK TO POST COPIED TO CLIPBOARD