1. Freddy1020_Unlocked_US's Avatar
    Hello All,

    Just wondering if anyone else is having issues with the phone freezing after CYAN update.
    I get the blue "....." moving from left to right and the phone becomes unresponsive.
    I have to hold power and volume down until it reboots.
    09-29-2014 08:42 PM
  2. Deviantelf's Avatar
    :( I have not experienced this with 1020 and Cyan, or ever actually. I hope you get it figured out.
    09-30-2014 01:34 AM
  3. Live2Deliver's Avatar
    my 1020 refuses to wake up after leaving it overnight sometimes
    09-30-2014 02:35 AM
  4. Freddy1020_Unlocked_US's Avatar
    I decided last night to reset the phone without restoring the backup.
    I really hope whatever it's causing the phone to get stuck gets fix by it.
    I'll post tomorrow if it got stuck or not.
    Thanks for the comments.
    09-30-2014 03:55 PM
  5. dezzilak's Avatar
    This also happens to me, hardreset couldn't fix.
    09-30-2014 11:17 PM
  6. Freddy1020_Unlocked_US's Avatar
    Well... it seems to have worked for me without restoring the backup data (settings + apps).
    I think I remember reading somewhere someone giving that suggestion.
    About 48 hours and I've used it more than usual trying to get it to get stuck.
    It was consistently unresponsive every day, so I'm guessing it's good now.
    10-01-2014 05:45 PM
  7. lancorp's Avatar
    Somewhat similar issue, with BT and WIFI just stopping. Cannot control them, with the "....." just scrolling along the top, and then the phone might just reboot, after which WIFI and BT work fine (for a while).

    Have been resetting and restoring from backups, and even sent to Nokia. Just got it back from Nokia and same problem. Tonight we are resetting and starting back from scratch...no backups.

    And, YES, it does just FREEZE randomly (mostly overnight).

    Very frustrating for my wife...
    JensBe likes this.
    10-01-2014 09:53 PM
  8. n7slc's Avatar
    Mine freezes 1-2 times per week since the Cyan update. Very frustrating!
    JensBe likes this.
    10-04-2014 02:18 PM
  9. dezzilakk's Avatar
    Everyone of those tickets, even on the Nokia forums, end up with no solutions whatsoever. This is the kind of attitude that makes people switch away from WP...
    10-06-2014 03:19 PM
  10. chezm's Avatar
    When i had my 1020 and updated to Cyan, i had tons of freezing, black screen and lag issues (returning to start screen from apps). Whats very weird is during the DP i was fine, aside from some lag and major battery drain, the official release had more major software issues.
    10-07-2014 01:37 PM
  11. dezzilak's Avatar
    Well... it seems to have worked for me without restoring the backup data (settings + apps).
    I think I remember reading somewhere someone giving that suggestion.
    About 48 hours and I've used it more than usual trying to get it to get stuck.
    It was consistently unresponsive every day, so I'm guessing it's good now.
    Can you confirm it's still good at the moment?
    10-16-2014 08:56 PM
  12. sleeve22's Avatar
    I have had some freezing after cyan. What solved it for me is doing soft reset, and then power down normally right away and then turn back on. I haven't had it freeze since doing this.
    10-16-2014 09:26 PM

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