1. GPendolino's Avatar
    Hello!

    I've had my 1020 for about 9 months now and I've been able to open Office documents on it via OneDrive.

    However, when I actually hit the little red Office icon from my home screen, it takes me to "Office 365" and asks me to set up my account.

    I enter the ____@live.com which is associated with my phone and handles all my purchases.

    The message I get is;

    "Something's wrong

    We encountered a problem and couldn't complete this task."

    Rebooting the phone doesn't seem to fix it.

    I've gone in and just tried entering nonsense and then it gives me a username password error so apparently that's not the problem.

    Any ideas on this?
    Captain_Eric likes this.
    11-09-2014 05:26 AM
  2. mth17's Avatar
    Have you tried resetting it via SETTINGS>applications>Office?
    11-09-2014 10:29 AM
  3. GPendolino's Avatar
    Sorry for the delay in replying-
    I tried that out and still nothing. Same result :(
    11-15-2014 06:49 PM
  4. blue1k's Avatar
    Hello!

    I've had my 1020 for about 9 months now and I've been able to open Office documents on it via OneDrive.

    However, when I actually hit the little red Office icon from my home screen, it takes me to "Office 365" and asks me to set up my account.

    I enter the ____@live.com which is associated with my phone and handles all my purchases.

    The message I get is;

    "Something's wrong

    We encountered a problem and couldn't complete this task."

    Rebooting the phone doesn't seem to fix it.

    I've gone in and just tried entering nonsense and then it gives me a username password error so apparently that's not the problem.

    Any ideas on this?
    Can you open the office app to get to start screen where it gives you options to open from.
    11-15-2014 06:55 PM
  5. Felix Bank's Avatar
    I get this error message too while trying to sign into my Office 365 account.
    Captain_Eric likes this.
    11-15-2014 07:25 PM
  6. blue1k's Avatar
    I get this error message too while trying to sign into my Office 365 account.
    That's normal. Office 365 log in is for business accounts only. I have Office 365 bundled with unlimited Onedrive plan and I get exact error.. MS should make this clear. Spent a while on tech support.
    Last edited by blue1k; 11-16-2014 at 01:14 AM.
    Laura Knotek and Felix Bank like this.
    11-16-2014 01:01 AM
  7. Felix Bank's Avatar
    That's normal. Office 365 log in is for business accounts only. I have Office 365 bundled with unlimited Onedrive plan and I get exact error.. MS should make this clear. Spent a while on tech support.
    Thanks.
    blue1k likes this.
    11-16-2014 02:58 AM

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