1. Loui Hernandez's Avatar
    I have had my Lumia 1020 since around May 2014. At first it worked great and I had no problems with it, but a few months ago as I started to use the camera more and more, the shutter started getting stuck. It can happen at the worst such as when I'm at a concert or a family party. I usually have to restart the phone, re-open any app that uses the camera, and close it out.

    My girlfriend got her Lumia 1020 before I did, but she always had the problem. I thought that getting the preview for developers would help, but it didn't. I have also tried resetting the camera. If anyone has any ideas on why this is happening or what I can do, I will gladly listen.

    Thank you :)
    11-16-2014 03:37 AM
  2. Skamath's Avatar
    These cameras from what I know have a manual shutter, chances are it might be something to do with apps.

    I would say hard reset the handset and reinstall all cam apps one by one and see which one might be causing it. The odds are huge that 2 1020's have a hardware fault. As a last resort the handset is still under manufactures warranty, take it back.
    Cheers
    11-16-2014 12:42 PM
  3. mattmarenic's Avatar
    I have same problem. I also thinking about hard reset, but for now doesn't have time to make hard reset and re-install everything. As you mention phone restart help. I mostly use Lumia Camera (ex Nokia) and looks like app is main reason for problems. But problem knows to happen in other app too (6tag).
    11-17-2014 03:13 AM
  4. gpobernardo's Avatar
    I have had my Lumia 1020 since around May 2014. At first it worked great and I had no problems with it, but a few months ago as I started to use the camera more and more, the shutter started getting stuck. It can happen at the worst such as when I'm at a concert or a family party. I usually have to restart the phone, re-open any app that uses the camera, and close it out.

    My girlfriend got her Lumia 1020 before I did, but she always had the problem. I thought that getting the preview for developers would help, but it didn't. I have also tried resetting the camera. If anyone has any ideas on why this is happening or what I can do, I will gladly listen.

    Thank you :)
    I've been experiencing the same issue a few weeks back, and I've posted a thread on it with "Heart-stopping experience" in the title. However, the latest Preview for Developers update (8.10.14203.306) seems to have resolved the problem since I have not yet encountered it again - I just took over 400 shots in one day without experiencing it.
    Laura Knotek likes this.
    11-17-2014 03:45 AM
  5. mattmarenic's Avatar
    I also have feeling that problem is when you move 1020 too much as lens is not fixed.

    I find that this happen (mostly) when I finished my running.
    11-17-2014 04:47 AM
  6. yeoldgreat1's Avatar
    I've had the phone for a year now and this has been bugging me a lot. Whenever I take a picture, the phone just says "Saving" and never gets any further, if I go back to the home screen and try to open a camera app, I only get a black screen.
    I'm using the latest PFD firmware (14203) and still have a problem. I've noticed it happens with Nokia Camera, Whatsapp and others. The only thing that fixes it is a soft reset.
    11-18-2014 06:47 AM
  7. yeoldgreat1's Avatar
    As the fault may be down to the lens not being mobile enough after a lot of movement, I wonder if a little shake of the phone before opening the camera app will be enough to loosen off the mechanism and stop it from freezing. I'll give it a try over there next week or so and let you know if my phone fails again.
    11-22-2014 03:14 PM

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