01-15-2015 05:22 AM
27 12
  1. Ixia's Avatar
    Help, my 1020 has just shut down and won't restart. I've tried all the button combos for soft and hard reset, nothing is working. It is charged, has 3gb memory left, hasn't been dropped. I was using IE, swapped to a new tab, got grey screen and resuming...... Wouldn't move on so I pressed the windows button, non responsive, so hit the power button and it just went black :(

    Getting worried. It's plugged on but showing no signs of charging.
    12-20-2014 11:42 AM
  2. Harrie-S's Avatar
    1 What happens if you connect to a PC.
    2 If the battery is really low it takes time before you see any sign of live. But you indicated it was charged.
    3 Keep it connected to the computer for several hours. This has worked in the past for some people.
    12-20-2014 11:52 AM
  3. Ixia's Avatar
    It had about 40% charge. It's plugged in to the wall charger now, but not showing any sign of life. Just about to power up the laptop, was thinking about the Lumia Software Recovery Tool. The phone has been terrible since the Cyan update.
    12-20-2014 11:56 AM
  4. Ixia's Avatar
    I can't get it to connect to the recovery software. Getting the message Windows has stopped this device because it has reported problems. (Code 43).
    12-20-2014 01:18 PM
  5. Harrie-S's Avatar
    That does not sound good. Sorry I hope it is still under warranty and you had the back up enabled.
    Last edited by Harrie-S; 12-20-2014 at 02:46 PM. Reason: typo
    12-20-2014 02:45 PM
  6. Ixia's Avatar
    Backed up yes. But under warranty, I doubt it as it is 14mths old. A phone that cost 550 only lasting 14mths, I hope that's not the case. I don't have the money for a replacement, or a repair for that matter.
    12-20-2014 02:56 PM
  7. cityhunterx's Avatar
    Nokia handsets come with a 2yr warranty in the UK. Contact them or if you have your imei from the box you can find out how longs left on the Microsoft/nokia support website.
    12-20-2014 03:13 PM
  8. Harrie-S's Avatar
    Also see in this post number 6

    12-20-2014 03:27 PM
  9. hope4wp's Avatar
    have you tried reinstalling the drivers for your 1020 on your laptop?
    12-20-2014 03:34 PM
  10. Ixia's Avatar
    2 yrs warranty? Thank you so much for that info :D

    Harrie , I'm just updating the laptop, then I might give it a go overnight.

    Where would I find the drivers for the phone, the laptop won't autosearch for them because it doesn't recognise it?

    Thanks for everyone's help, btw.
    12-20-2014 03:45 PM
  11. hope4wp's Avatar
    have you tried a different port? different USB cable? updated your system?
    if you uninstall, windows will reinstall the drivers once the device is connected again....
    12-20-2014 04:02 PM
  12. Ixia's Avatar
    I've tried the 2 usb ports, 3 cables (one a proper Nokia data cable), 2 different Nokia chargers, just updated the laptop. Will try uninstalling next. Don't think I'm going to be able to leave it running overnight as there is a prompt on the recovery software to press volume down and power every few minutes which needs OK-ing.
    12-20-2014 04:35 PM
  13. Ixia's Avatar
    Nope. No dice :( Think I will have to fill in the online repair form, but will leave it connected over night just in case.
    12-20-2014 04:47 PM
  14. Ixia's Avatar
    Getting glimmers of life from it. Windows button glowed for a minute, it's plugged into the laptop. no response to button presses though.
    hope4wp likes this.
    12-21-2014 09:54 AM
  15. cityhunterx's Avatar
    If you've got a wireless charging shell, try charging via that method and see if the phone responds. Fixed a few nexus phones that way.
    12-21-2014 12:30 PM
  16. Ixia's Avatar
    No shell unfortunately. I'm taking it into the Nokia shop tomorrow. Getting desperate as my spare phone is a Windows 6 HTC.
    12-21-2014 07:01 PM
  17. Es Kh's Avatar
    Had the same problem as you, but I manage to get it to boot up again after more then 20 tries of charging it with different sources... in my experience it was the battery saver program that caused it.. directly after the update of the battery saver, when I launched the program, there started the problem. First launch it locked up my phone and had to restart.. 2nd time I launch the battery saver it became totally unresponsive like what you have experienced... but that was few months back and now it has been working perfectly. Do let us all know what was the problem with yours after taking it to the Nokia shop. I'm still hoping its nothing serious and just a program glitch.
    12-21-2014 08:55 PM
  18. Ixia's Avatar
    The Nokia shop couldn't get it going,it'll have to go away. But you now have to have a receipt to send it away, I can't find mine and you've never needed one for Nokia Care in the past, apparently it's some new rule.
    12-22-2014 05:25 PM
  19. Harrie-S's Avatar
    Do you still have the box?
    If you did not pay cash than you should find it in your bank statements. In the Netherlands that also counts as a receipt.
    12-22-2014 05:32 PM
  20. Harrie-S's Avatar
    Or do you have a E-mail when you ordered it or when you could pick it up?
    12-22-2014 05:35 PM
  21. Ixia's Avatar
    I have the box, but that wasn't good enough. (Long story), I do have a receipt, but I had my first 1020 replaced after 2 days, the receipt I have is for the current not working phone, but the warranty starts on the day I bought the first phone and that date isn't on the receipt for the replacement phone. To make matters worse I can't get a printout of my credit card receipt, without an authorisation code that needs to be texted to my mobile, but obviously my mobile is broken and I don't have another phone that will take my micro sim!

    When did life get so complicated!!?
    12-22-2014 06:12 PM
  22. Ixia's Avatar
    Well, it's gone for repair. Hope it isn't too long, not sure if I can cope with it's Windows 6 replacement for much longer!
    12-23-2014 12:49 PM
  23. Harrie-S's Avatar
    Well, it's gone for repair. Hope it isn't too long, not sure if I can cope with it's Windows 6 replacement for much longer!
    Do you already have your phone back and is it up and running?
    Last edited by Harrie-S; 01-09-2015 at 12:40 AM.
    01-08-2015 02:59 PM
  24. Plazma1's Avatar
    Mine died on my with two days to spare into my warranty - not a fun set of phone calls ensued to get it replaced. This was such a beautiful phone - but obviously we were Nokia and MS guinea pigs for buying it. I paid $700 for mine and agree. Sorry to hear your money is down the drain.
    01-09-2015 03:18 PM
  25. Ixia's Avatar
    No, it's not back yet :(. No word from Nokia, but I guess Xmas and New Year have slowed things down.

    I've given up on the Win 6 phone, what were Microsoft thinking when they wrote that software, am now using an LG Renoir, which at least takes a decent photo. Desperate for my 1020 to come back lol.
    01-10-2015 01:38 AM
27 12

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