1. ALex Susky's Avatar
    So the other day my lock button stopped locking my phone. However if I hold it down it will still let me turn it off (by dragging down), but then it turns on again. I can't unlock it by double tapping the screen either. When I plug it in to my computer it isn't recognized by the "windows phone app" for desktop, but it turns the screen on so I can use it for a bit. I can't turn it off and then plug it in because it always turns back on, and sometimes I can't regular turn it off, I have to hold the down volume button and the lock button to hard restart it.

    I can still use it by hard restarting it, but sometimes I'll get a text and so I restart it to look at the text but the text will be gone D'X PLEASE HELP
    12-20-2014 06:09 PM
  2. L Beezy's Avatar
    Do you, by chance, have either theChive or 5 Minute Workout installed on your 1020?
    12-20-2014 06:55 PM
  3. bemiquel's Avatar
    it happened the same exactly to me. I suspect it's the Gestures Beta app that messed it up. I had to to a hard reset and I couldn't backup a copy because the whole operating system was messed up before the reset. :(

    Do you, by chance, have either theChive or 5 Minute Workout installed on your 1020?
    I also installed 5 min workout, what could that have to do with it?
    12-21-2014 06:11 AM
  4. Harrie-S's Avatar
    Bemiquel. More people got this problem after installing 5 min work out or thechive. Check out some threads here or read the article WC published yesterday.

    http://www.windowscentral.com/report...-phone-surface
    12-21-2014 06:25 AM
  5. ALex Susky's Avatar
    Thank you Harrie-S. Didn't realize others were having issues.
    12-22-2014 11:23 PM
  6. Luisraul924's Avatar
    Should I be worried that I installed theChive, thoroughly used it, didn't like it, uninstalled it and DIDN'T have these issues?

    Edit: I'm on a Lumia 635
    12-22-2014 11:37 PM
  7. bemiquel's Avatar
    This is happening to my 1020 again :( help! what should I do?
    01-03-2015 04:40 PM
  8. Marquis de Faux's Avatar
    This is happening to my 1020 again :( help! what should I do?
    Unfortunately, if you used theChive or 5 min workout, the only thing that would really fix the problem is a hard reset.
    01-23-2015 07:49 PM

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