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  1. Ayman Guandique's Avatar
    I need some help here. I have a Lumia 1020 and like two months ago it just stopped being recognized by my pc for syncing it. I tried connecting it to a mac and another pc and it is not recognized. I reset my phone but that didn't work. I'm using the original cable but it does not work. Any help?
    12-26-2014 05:43 PM
  2. Allen Rhodes's Avatar
    try using another cable?
    i hate to make it seem that simple, but give it a shot. also try adding pressure, LIGHT PRESSURE, toward the front or back. It could be that the connector in the phone is not being hit right. Symptom of a bad cable or the pins in the phone.
  3. xandros9's Avatar
    try using another cable?
    ven07, Guytronic and Laura Knotek like this.
    12-26-2014 06:33 PM
  4. Allen Rhodes's Avatar
    try using another cable?
    i hate to make it seem that simple, but give it a shot. also try adding pressure, LIGHT PRESSURE, toward the front or back. It could be that the connector in the phone is not being hit right. Symptom of a bad cable or the pins in the phone.
    Laura Knotek and xandros9 like this.
    12-26-2014 07:39 PM
  5. Ayman Guandique's Avatar
    I already tried using a different cable and it wasn't successful, once I applied pressure and get it to work (like one month ago) but now it doesn't. I think it might be the pins of my phone.
    Harrie-S likes this.
    12-26-2014 09:26 PM
  6. aventus's Avatar
    Sounds like a defective connector if it suddenly stopped working. Are other devices recognized using the same cable and usb connector? Does the lumia start charging at all?
    Laura Knotek likes this.
    12-27-2014 12:54 AM
  7. Ayman Guandique's Avatar
    Sounds like a defective connector if it suddenly stopped working. Are other devices recognized using the same cable and usb connector? Does the lumia start charging at all?
    I haven't tried connecting other device with the same cable (I'll try that) and yes, when I connect my lumia it starts charging but it doesn't get recognized by my/any pc to sync.
    12-27-2014 01:51 AM
  8. aventus's Avatar
    You can also try to turn the phone off completely while connected to the computer. It should then power up again since it's being charged. You can also check the device manager in windows to see if there are any driver related problems.
    Laura Knotek likes this.
    12-27-2014 02:48 AM
  9. Raviraj Halarnekar's Avatar
    I am also facing the same issue with my Lumia 620 for last two months.So finally when i visited Nokia care in my city, they said that my phone's PCB is faulty.
    You can read my thread here:http://forums.windowscentral.com/win...one-my-pc.html
    12-27-2014 05:18 AM
  10. anon9169769's Avatar
    Try deleting the drive files from the PC.... When you connect the phone it will re-download them again. It may be a missing file so I would give that a chance
    12-27-2014 05:25 AM
  11. Ayman Guandique's Avatar
    Try deleting the drive files from the PC.... When you connect the phone it will re-download them again. It may be a missing file so I would give that a chance
    You can also try to turn the phone off completely while connected to the computer. It should then power up again since it's being charged. You can also check the device manager in windows to see if there are any driver related problems.
    I checked my device manager and there's nothing related to windows phone, so how can I delete the drives for reinstalling them again the next time I connect my phone?
    12-27-2014 01:08 PM
  12. Raviraj Halarnekar's Avatar
    I checked my device manager and there's nothing related to windows phone, so how can I delete the drives for reinstalling them again the next time I connect my phone?
    download this software.It shows the drivers installed.Remove the ones which you think are related to your phone
    DriverView: Loaded Windows Drivers List
    12-28-2014 03:48 AM
  13. Vaibhav S's Avatar
    open device manager,click 'view' at the top and check 'show hidden devices' then click on universal serial bus controllers and you will see the Lumia 620 driver,uninstall it.
    aurelian177 likes this.
    12-28-2014 04:12 AM
  14. JaniM's Avatar
    I've tried everything, sometimes it just pops to "My computer" and I can try to view the phones file system, but then it just quits. After several usb-cable reconnects it can sometimes be seen in Device manager (in Windows 7) but then it just disappears. I've tried at least five different usb data cables (not the ones that is only for charging) and several computers. Always the same case. I will send my 1020 to service tomorrow, I'll report here if something comes up.
    12-29-2014 11:51 AM
  15. Dhanaraj Babanagar's Avatar
    Had same problem on my L1320, try unmounting the memorycard and connect the phone. Mine worked with this method. Issue with memory card
    12-29-2014 03:01 PM
  16. JaniM's Avatar
    I've tried everything, sometimes it just pops to "My computer" and I can try to view the phones file system, but then it just quits. After several usb-cable reconnects it can sometimes be seen in Device manager (in Windows 7) but then it just disappears. I've tried at least five different usb data cables (not the ones that is only for charging) and several computers. Always the same case. I will send my 1020 to service tomorrow, I'll report here if something comes up.
    Warranty service fixed some hw problems and it's now working like it should. So it wasn't a sw problem.
    01-22-2015 03:59 AM
  17. Harrie-S's Avatar
    Warranty service fixed some hw problems and it's now working like it should. So it wasn't a sw problem.
    Thanks for the feedback.
    Last edited by Harrie-S; 01-22-2015 at 04:28 AM.
    01-22-2015 04:11 AM

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