1. Kelsey Juraschka's Avatar
    On thurday morning I got tried to restart my 1020 and got a screen that says: Error: Unable to find a bootable option. Press any key to continue.

    Things I have tried so far:
    1. Soft/hard key resets - The nokia logo comes up but I can't get the exclamation mark to appear when I press the keys.
    2. Windows Phone Recovery Tool - I click my phone was not detected and get it goes to the trying to find a connection page, but never connects.
    3. Nokia software updater for retailer - it detects my phone and downloads, but then when I go to install it says "This device is not supported by nokia software updater for retail"
    4. Nokia care suite - product support tool for store - product not supported.

    Any help is appreciated. Ps I am in Canada and on bell, with an unlocked nokia lumina 1020, RM-875.
    Also an electrical engineer so if anyone has slightly more technically intensive options apart from the software tools I have tried I am open to them too!
    03-07-2015 11:01 AM
  2. Marcos Buccella's Avatar
    Follow these steps using the product support tool for store:
    1) With the phone disconnected from the PC, select the "open product" in the menu
    2) Search your phone on that list and select it.
    3) Select programming - recover
    4) Select the firmware (you must have it downloaded already in %programdata%/Nokia/Packages/YOUR-MODEL) and click on start.
    5) Wait until it ask you to reconnect the phone, do it and select retry.
    6) Click on accept on the prompt that appears and wait.

    After that, your phone should be working again.
    03-07-2015 11:19 AM
  3. xandros9's Avatar
    Lumia Software Recovery Tool is my suggestion, although you probably tried that too or I'm confusing it with the WP Recovery.

    Well, first I'd contact support to see what they say since you might get lucky.

    If that fails, I'd get a donor 1020 and replace the main board I guess.
    03-07-2015 11:21 AM
  4. Marcos Buccella's Avatar
    Just follow my steps, the same happened to my 810 and it came back to life using that
    03-07-2015 11:32 AM
  5. Kelsey Juraschka's Avatar
    Hi Marcos,
    When I follow the steps you outlined, I get the following error after I reconnect my phone. 0xFA001106: Signature check of FFU file fails. Reason(s): The FFU file is not correctly signed or not signed for this device.

    Where did you download your firmware from? I have been trying to use the one I downloaded via the nokia software updater for retail
    03-07-2015 12:09 PM
  6. Marcos Buccella's Avatar
    I got my files from Navifirm+ but maybe you can try www.mrcrab.net too
    03-07-2015 12:28 PM
  7. pankaj981's Avatar
    You'll have to perform something called a dead flash. Also what product code rom are you trying to use?
    xandros9 likes this.
    03-07-2015 12:51 PM
  8. Kelsey Juraschka's Avatar
    Rm-875, 059T490
    xandros9 likes this.
    03-07-2015 12:53 PM
  9. Marcos Buccella's Avatar
    03-07-2015 01:30 PM
  10. Kelsey Juraschka's Avatar
    I have tried using firmware downloaded from navifirm+ as well, but get the same FFU file error. Anyone run into this?
    03-07-2015 02:34 PM
  11. pankaj981's Avatar
    Have you performed a dead flash?
    03-08-2015 03:41 AM
  12. jojoe42's Avatar
    I had this issue too with my phone - it just appeared one day when I pulled my phone out of my pocket last week. I tried everything - soft reset, hard reset, charging it up and then trying a specific key combination to format the entire thing, using NSRT and LSRT for Retail to flash new firmware on, with no success. Luckily in NZ, the 1020 has a 24 month warranty(?!!) so I just sent it in for repair. Shame because it's a lovely phone, but it's had so many issues lately.

    I did read somewhere this error usually pops up when it's a logic board or flash memory fault, so basically, it's a hardware problem.
    04-01-2015 04:19 AM

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