1. Windows Central Question's Avatar
    my nokia lumia 1020 randomly turned off one day with half full battery. I have tried soft resetting, hard resetting etc. pretty much everything. Does anyone have a solution please??? anything. Its frozen on a black screen. Resetting methods and plugging it into anything (usb, charger etc.) does not work. It has been like this for about 3 days now.
    06-18-2015 05:57 AM
  2. gpobernardo's Avatar
    Since you've done almost all (if not all) of the first aid user-end phone reviving methods available (restart, soft reset, hard reset, connect to PC and attempt to use Windows Phone Recovery Tool or Lumia Software Recovery Tool, charging the phone for more than 30 minutes), then you may need to bring your phone to a service center - they may have the solution you're looking for.

    If you haven't performed all the steps in the parenthesis above, it's strongly recommended to try all of them first.
    Guytronic likes this.
    06-19-2015 04:11 AM
  3. zei20t's Avatar
    could it have been an update?

    my wifes 1020 did the same thing 2 days ago.
    06-19-2015 05:41 AM
  4. gpobernardo's Avatar
    could it have been an update?

    my wifes 1020 did the same thing 2 days ago.
    The recent update didn't do anything harmful to my L1020, but that's still a possibility. How's your wife's L1020 now?
    Guytronic likes this.
    06-19-2015 03:34 PM
  5. zei20t's Avatar
    its gone. She has my old L925 for the moment until we can find the invoice for the L1020 to have it replaced. Then ill just get her a L930 after I sell the 1020 :P

    I tried everything, probably wasn't any updates. But co-incidentally, she did the 'stop reboot' update a night or two before this happened.
    gpobernardo likes this.
    06-21-2015 06:15 PM
  6. gpobernardo's Avatar
    Well, that L1020 indeed won't reboot now -

    But on a serious note, it could just be a coincidence - or I was just incredibly lucky after that update. Besides, there would have been a lot of reports and complaints about it in the forums and an article would have been written about it if it was the update that's causing the issue. Also, what has been reported before are L1020s suddenly "dying" - so the timing of the update may just be a coincidence.

    Getting the L930? Why not wait for Windows 10? There could be a few new phones announced, too.
    Guytronic likes this.
    06-22-2015 04:33 AM
  7. zei20t's Avatar
    I'm sure the update and the phone failing are not related.

    As for getting a new phone, she liked the camera in the 1020, and the 930 (and my 1520) have awesome cameras. So pretty much she wants that. If youre married, youll understand :)
    gpobernardo likes this.
    06-22-2015 06:06 PM
  8. gpobernardo's Avatar
    I'm sure the update and the phone failing are not related.

    As for getting a new phone, she liked the camera in the 1020, and the 930 (and my 1520) have awesome cameras. So pretty much she wants that. If youre married, youll understand :)
    Not yet married, but I hope I'm going in that direction... I think I understand.

    I hope she'll enjoy the L930 as well.
    zei20t and Guytronic like this.
    06-23-2015 12:39 AM
  9. zei20t's Avatar
    well, the 1020 went in for repairs. new main board was required. thank you 2 years warranty!

    thanks for all your help guys. it appears that no amount of resetting can fix a physical problem :P
    gpobernardo likes this.
    07-26-2015 07:03 PM
  10. Hardianto Wibowodiningrat's Avatar
    I think problem is at the internal memory which had downgrading performance to write and read.
    I have a friend whose had problem like yours and then after several week, the phone is completely death
    gpobernardo likes this.
    07-27-2015 08:32 AM
  11. Ixia's Avatar
    Mine did this. I ended up with a new mainboard, battery and back too.
    07-28-2015 12:20 AM
  12. zei20t's Avatar
    well, for months my wife was complaining about the phone running slowly. so you could be on to something!
    07-29-2015 07:08 AM

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